Benjamin Franklin Plumbing

Ben Franklin Plumbing is a service oriented company. From the time you make the call to the time they complete the job, communication is excellent. Jay was very good at answering all our questions and provided very helpful feedback. Highly recommended!

Update — General Manager called and discussed the situation. I think the whole problem was a misunderstanding between the original call taker and myself. I was told the $ 49 fee was to diagnose the reverse osmosis system; however the $ 49 fee was a service call charge to look into diagnosis. After explanation the manager understood and made it right.
I have plumbers that I usually use, but they don’t work on reverse osmosis (RO) systems. I bought a house as a foreclosure, so had no history on RO but it wasn’t working — no water flowing from tap. I called around a few plumbers in Wichita, and Ben Franklin was the only one that said they work on RO and that they could do a $ 49 diagnosis fee to tell me what was wrong with it. I figured $ 49 was worth it to find out what was wrong and if it’d be worth repairing. They were very good with scheduling, set a 3 hour window and gave me a call 30 minutes prior to plumber showing up at house. Pretty much as soon as the plumber opened drawers underneath sink to look at RO he started telling me how there was no way to know what is causing problem — could be needle valve supply, could be RO filters, could be any number of other things. Then he proceeded to tell me that this would require a «level 2» diagnosis fee which was $ 300 to tell me anything at all about the system or if he could repair it!!! I asked why his front desk/​dispatcher told me that they could diagnose RO for a $ 49 fee if it actually cost $ 300? He called the general manager to ask if they could waive the $ 49 diagnosis fee. He refused to waive the fee or talk to me. So, I feel as though they mislead me into thinking the RO system would be diagnosed for $ 49 when they knew from the beginning it would take $ 300 to diagnose; charged me $ 49 to tell me nothing and waste my time.

Great service from Eddie — we had an emergency situation with flooding in our basement and he came out late on a Saturday night and solved the problem in no time!

The technician, Josh, was well trained and very courteous. He replaced my leaking water heater at midnight in 2.5 hours. So, instead mopping water all night and worrying, I was able to get some sleep and didn’t have to take a day off from work to meet a plumber that only works «banker’s hours.» THANKS!