Advanced Orthopaedic Associates

While I appreciate and respect the work these physicians do I do not feel as though they respect the time of their patients and their patients caregivers. It is typical to wait for over an hour after your appointment time to even be escorted back into a room at which point you wait some more. They ask that you check in 30 minutes early yet you wait literally over an hour past your appointment time to be seen. This is a problem that needs to be fixed. If they cannot keep to their schedule they should implement some sort of call ahead check in so that people don’t have to waste an hour of their precious time.

I will never come back. Every time I’m here it takes a minimum of an hour to be seen, and if you inquire about it to the receptionist you’re treated as an imposition. I’ve had two procedures done, neither successfully, and when I tried to get the process started again, I waited an hour and a half to be seen, and I had to go to the receptionist instead of anyone saying anything to me. And although people who came in as late as an hour after me were sent it before I was, I was told the doctor is also a trauma doctor and I just couldn’t be sure as to what time I’d be seen. My wife called to see about rescheduling, and was also treated disrespectfully for no reason by the same receptionist. It’s not like this is my first time here by any stretch of the imagination, but the problems up front persist. There’s no way to plan any kind of day around that kind of schedule, and I’m appalled at the service and lack of accountability. Definitely not the kind of service I’m going to voluntarily be a part of. Surely there are better options available.