Wells Fargo Home Mortgage

I had Roni as a mortgage consultant as well the experience was just let’s say not what I expected. Not giving us updates on our loan not returning phone calls or e-​mails. She did work trough a credit hurdle we had but it took all of 2 months and when it did close she assured me it was funded on the last day of the month but it did not fund until the following month which causes lots of problems. Still dealing with the problems. just not what I expected from them. I will not recommend this location at all

I know the management here and they are honest and good people. With so much dishonesty in the real estate business it is good to know who the honest ones are. They are great to work with and i never hesitate to refer a friend or a client to them. They have helped me with my own real estate deals and they have a client for life in me!
Thank you JULIE and CHUCK

CHUCK TERRY is the man to go to at Wells Fargo for Loans! He did such a great job! He was always available when we needed him, he responded quick to any emails when asked anything! (Yes even on the weekends) He was always VERY helpful and Friendly! I would use him again if we were to purchase a home again. The same day he funded us, is the same day we recorded as well! He followed up with us daily/​weekly as needed We couldn’t ask for better customer service then what we received with him!!! I highly recommend him!!!

We have been trying to work with this office for several months now. The mortgage consultant we are working with is Roni Talamentes. She does not return emails or give any updates regarding our file. She has on several occasions told us that our loan is under review with the investors and that she is still waiting on them to get back to her. What she doesn’t know is that we have a credit monitoring service that lets us know when someone has pulled our credit. She pulled our credit once… in May… since then she has told us that she needed to pull it again to resubmit to the investors for another review. We have emailed her 6 times in the last few months only to get one email saying «sorry I’ve been sick, I will get back to you.» and one email with one sentence saying she received our information and has forwarded it and the recent credit report to the investors. That was several weeks ago. It shouldn’t take this long for a preapproval. If there is more she needed she should be communicating with us and helping us to be on track with what the investors want. We are highly disappointed. DO NOT USE THIS OFFICE! Our real estate agent has a friend who has done more work helping us understand the process and how loans work than Roni. Too bad we can’t use this person to work with since his bank doesn’t do the type of loan we need as a first time home buyer.