Sargent’s Sporting Goods

Love this family owned business! They are active in the community and donate to many youth sports in Whittier. Their customer service is amazing :) love the convinience of a quality sporting good store in Whittier!!!

If you’re getting team uniforms here beware! They don’t have the man power to get them to you on time. They never have the required sports pants for any league. They try to sell you the upgrades instead telling you the pants the league requested are on back order. If you call to inquire about the status of your purchase they misinform you and they feel harassed. Socorro has the worst customer. The staff here is not on the same page! It’s apparent that they don’t have the guidance of the store manager. It’s sad that we have a mom and pop sports shop, but the manager can’t hold the fort down. I hope the leagues in the city find better vendors because parents are talking!

Love Sargents! They recently moved to this new location and did a great job with the change. Any time we need anything for my daughters baseball we get it here. They are very knowledgeable of their items in store and are able to order what you need if it’s not in stock. They also do name prints, number prints, and all that good stuff for the jerseys.
Dave is awesome and always the most helpful. They have a great selection of cleats too. They pretty much have all the colors for practice shirts to match your teams colors. There is a lot of parking in front or to the side of the building.
Great place!

Great Customer Service!!! Tim was able to get me an extra pair of football pants for my son at the last minute. I will definitely shop
Here for all my sporting goods needs!

Except customer service by Tim I but everything my son need it for football at a very good price thank you.

What can I say but ABSOLUTELY the BEST! customer service. Ordered 2 football helmets from them and bought football shoulder pads. Right from the very beginning Tim was very polite and helped with the proper measuring of my boys helmets and pads. They said it would take 4 – 6 week for the helmets, we got them in 3 weeks. When we went in for them, Tim once again helped us out and made sure that the helmets fit properly on my boy before we left. I highly recommend coming in and buying all your sports gear there.

The staff here are super helpful & friendly! I’m not a sports kinda girl (Shocker. I know), that being said, I was a bit out of my element when I was trying to find a good fitting helmet for my daughter and her 4 year old little head (Tee Ball); these guys knew what they were doing and weren’t too busy to go upstairs and find a better fit for us– even as crowded as the store was. The fact that everyone from the customers to the managers were talking to each other like they were old friends tells me the store has a great group of loyal customers and it’s definitely easy to see why!!!

We also had a similar problem with a sweater. Ordered and paid the deposit on August 2, 2014, and told it would be 6 – 8 weeks. It is now the middle of October (10 weeks), with no call or update. We called several times, but no return call from the manager, Socorro. The counter guy, Tim, was very good and seemed concerned about the lack of response, but unfortunately management did not. I came into the office looking for an answer; however, the manager was not around. Tim took the message; no call. Next day I call and was told by Socorro, «I got your message, but it was late and I didn’t think it was right to call you late». Really? If I made the effort to hunt you down, I think it would have been okay to call me at night.
The manager gave me a story about issues with vendor. If true; I get it, but at least tell us you are having problems. Don’t ignore the customer. Now I know why they have lost La Serna High School’s business.

Sargents is absolutely a must stop if you have kids in sports. I always come here confident that the employees will help me pick out the best equipment for my children.
I have gotten most of my sons equipment here and the fact that they take the time to work with my kids in helping them select the best equipment is by far as best as customer service can get.
They have many options and I love that they always ask what my budget is so they can provide me options that won’t break my bank account. I’ve gone to other places where they always try to get you to buy the most expensive equipment, but never here.

This place is very unprofessional. They gave us a estimate of 4 – 6 weeks it’s now 3 months later and still no word of my daughters jacket! I have left messages with promises to get a call back but I never do. I have to keep calling in order to get an answer. And still I just get the run around!

Sad for a small business, I would try to help make sales, the last two times I’ve come to buy something to try to give the local my business a shot, it seems like they don’t want to help! Even when two employees are standing around! I guess I have to go to big 5 or one of the big business stores to get service!!!
Very sad, people wonder why the mom pops shops go under!!! If your going to pay more you should get better service!

I want to thank Sargent’s for their help.
I needed a local shop to do an emergency heat transfer on a soccer training top for my daughter who had an early morning scrimmage the next morning an hour away from home. It was Saturday morning and I had 90 minutes to get it done before I was scheduled to leave out of town.
The local screen printers were all closed and Sargent’s was suggested when I dropped by LA Jacks. A quick call and Dave at Sargent’s told me to come in and he would have the heat transfer machine warmed up.
A few minutes later I was at the shop and the shirt was getting worked on.
Dave brought the shirt out to me and when I asked for a bill, he said «no charge, wish your daughter luck tomorrow.»
That act of kindness has earned a fan for life.

Two people working the day I went. One older lady at the cash register and one guy on the floor. The guy on the floor was helpful. The lady at the casher… where do I start. Yes, she seems very nice, but I am at a BUSINESS and NOT at your HOME! She’s on the phone the entire time and all she is doing is talking about personal things. Did she look fat in the pictures? JC Penny’s doesn’t sell Panty Hose anymore, trips with the community center, blah, blah, blah. I am beyond tired and it takes her 20 minutes to ring me up because she can’t gossip and work the computer /​register at the same time. Meanwhile I have two children in tow, one of which has to go potty REALLY bad. But, have to wait until the lady finishes ringing me up, if she ever finishes ringing me up, because there is a big sign at the register that says NO PUBLIC RESTROOMS. So 10 minutes into the transaction, we’re done! Oh, no, it took 10 minutes to ring up just one item. She failed to see I had two items. Now we wait another 10 minutes and the child is slowly starting to leak.
I will continue to frequent this store. However, I will sleep at least 8 hours the night before, we will have full bellies and empty bladders next time we go.
I’ll admit the lady seems nice and adds character to the store, but please keep the personal calls private.

Very happy sargent’s is still at the same location! Have not been there in over 10! yrs. since I moved to the I.E.
they still have a large selection! Some hard to find items that the big chains don’t carry. Wish they would have a larger FASTPITCH SOFTBALL section but I will be returning and hope to do much more business with sargent’s!
Thank you!

Sargent’s is as good as it gets. This is your family sporting goods store that cares about their business and your needs. If you go to a chain store the employees there could really care less if you get what you want. That is not the ways things are done at Sargent’s.
I will say that I don’t expect Sargent’s to carry everything I need the moment it comes to mind. The best practice is to always call ahead, check on price and availability and if they don’t have they can certainly get it for you.
Sargent’s is also heavily involved with the communities of several cities and youth sports organizations.
I like Sargent’s a lot and will always be a loyal customer because they treat me with respect and service.

Horrible customer service. Soccoro needs to be replaced. She is the reason I will not come back and the reason I will NEVER refer someone to them. PERIOD!