Rose Hills Flower Shop

The first time I’ve tried ordering online and reqeusted the graveside delivery and cannot believe the disconnect from the website and calling in. I ordered online and it was easy enough, you pick what you want, pay and request a delivery day. Sounds easy enough, until you show up to the graveside and see that your flowers were not delivered. Then the shop is closed early so you can’t go ask what’s going on. You call the next day and find out that there is a 5 day delivery window. Had I known of this delivery window, I wouldn’t have wasted my time, but the website sends out a confirmation of your requested delivery day. so you’re filled with a false sense of accomplishment. I asked why does the website gives you a confirmation of delivery day, but the shop says there is a delivery window and the answer was «It’s a Holiday, we get a lot of order». This is not good service, it is downright deceptive.
I am not happy. Refund requested, let’s see how long that process goes…

Please do yourself a favor and save your money by ordering elsewhere!!!
They charge premium amount of money and you end up with much smaller arrangements than other florists can do for you.

I am changing my previous 2.5 to a 4 for good customer service after-​the-​fact. Florist did offer to stick cut blooms into arrangement, but that was not what I wanted. I wanted a living arrangement and cut blooms would die right away. Florist also offered to take back/​refund (as I described below). Somewhere along the line, I remember our intermediary saying florist was going to refund the money AND let us have the arrangement. Frankly, when I said I had wanted to keep the arrangement, I figured the offer for refund was off the table. It was not. I see today the florist did, indeed, refund my money in full AND the family was able to walk home with the living, non-​blooming arrangement.
Thank you Rose Hills Flower Shop. I appreciate your customer service. But I also hope you read and further understand why I was not pleased with what happened. I still take it as a learn as I go experience, but I do very much appreciate your customer service action.
PREVIOUS REVIEW:
I’ll actually give it a 2.5, but have to say I’m very disappointed with what they did for an arrangement i ordered for my aunt’s funeral.
I wanted to give a living arrangement so our cousin could look at it in remembrance long after the service was done. I wanted to give a BLOOMING basket because my aunt enjoyed gardening. The flower shop offered two types of baskets: The garden one (not blooming) and the BLOOMING basket. (With live blooming flowers) I chose the blooming.
At the service, i couldn’t find our arrangement so i asked the attendant at the reception, who then called the flower shop. Flower shop said the basket (without blooms) was mine. And the reason it didn’t have blooms and why they didn’t inform me of the change was because they reserved the right to switch out plants due to season. («Plant selection varies by season.» Is their caveat sentence)
While I can understand why it may be necessary to make substitutions, I felt they didn’t switch out their selection of plants, they switched me to a completely different category altogether. (Blooming to non-​blooming) I would have expected that if they didn’t have the pink flowers shown, maybe they’d switch to yellow, or some plant that had some colourful leaves. Otherwise, if they didn’t have ANY blooming plants available, i would have thought they would contact me and say «we have to switch your order to a completely different category. Is that all right with you?») But they didn’t contact me, and we were very disappointed with their substitution. The basket was nice, but not what I wanted.
They offered to take it back and refund the money, but that would have left us with nothing to give the family, so I let it stand. Still, it ruined what was otherwise a nicely-​done day for our Aunt.

I am writing this because this is the third time in the last year that this flower shop has taken my mothers money to place flowers on my fathers grave and have not placed any at his grave. My mother now lives in Texas so they think that she can not find out that they have not placed them. Back in November when they did not place the flowers for Thanksgiving they said how do you know the flowers where not there? When she told them that she has family that live here and check for the flowers for her so she can get a pic of them. They then go and say we will put them out right now. She also conferred that her order for the Christmas flowers they told her that the flowers will be there on Christmas Eve. I go and check on the flowers day after Christmas and yet again there are no flowers on his grave. I can under stand once as a mistake but this is the third time. I find it very heart breaking that this flower shop is taking advantage of people when they are at there mercy.

They were good, polite, helpful and nice with their customers.

It’s convenience you are paying for. If you’re already in the vicinity and refuse to go to walmart or to grab a dozen roses for less than $ 20, then drop by.
Don’t get me wrong the flowers are pretty enough, but for the same exact arrangement you only pay a third of the price at the flower district in downtown LA. But if you’re only buying a regular sized bouquet, then it all evens out, if you factor in the hassle of finding parking and then the exorbitant parking fees of DTLA.
Oh they make the bouquets look big by adding stems of different leaves.

Only reason I gave it 2 stars is because the clerk understands my question. Manager was jerk because I heard him answer my rosary question with «if she doesn’t like it, she doesn’t have to buy it» or something like that. My question to them is why are their rosary bracelets incomplete. Should be 1 bead for Mystery and 10 for Hail Marys. He also said that adding more beads, it wouldn’t be a bracelet… Really?!

Ive seen there work first hand for about 4 years– and there is about maybe 1 designer there that is good and takes pride in what there do and its not the whole large company– general standards– For there prices you would think u would get something better or better quality and you dont–
Rose mill florist which is right down the street does it 10 times better– and have been around since I was about 5 and I am going to be 26– the designers are great, quality of flowers and explain to them what you want or need or style and they will tell you what they can do for you and try to help u out
rosehills is not bad but its more the work of a large company and they dont put in the passion u should, especially in that area– but it is up to
and rosemill florist which is on workman mill road, looks like a farm they know rosehills like the back of there hand and deliver there everyday — so no worries

Located in Whittier, California, with approximately 1,400 acres of property for current use or future development, Rose Hills is considered to be the largest single-​operated cemetery in the world. That said, the Rose Hills Florist is one of the busiest, as well.
What they have going for them is location. Lots of times people feel the need to bring flowers for someone whose services are here and naturally, it is convenient to pick them up here. As expected, the prices here are higher than at other places. In my personal experience, the flowers/​arrangements here can be up to twice as expensive as other local florists. That said, they are still quite beautiful and convenient.
They do have a Holiday & Floral Placement Program where they place arrangement for the occasions you designate on your behalf. This can be done weekly, monthly, holidays or special occasions such as birthday and anniversary, etc. This is great if you cannot visit but still want to remember a loved one with flowers.
Related reviews:
I reviewed the grounds at the Unilocal Review of the Rose Hills Memorial Park:

I reviewed their services for a funeral/​memorial service at the Unilocal Review of the Rose Hills Memorial Park & Mortuary:

I reviewed the IBPS Buddhist Columbarium at: