Ralph’s Grocery

This review is about pharmacy in Ralph’s. I recently moved to Whittier from Placentia and transferred all my moms medication to them. I had an excellent experience with the pharmacy in Placentia, so I was expecting the same service here in Whittier. That was my biggest mistake!!!
First of all, the pharmacists in the store did not have any knowledge of the process how to get a prescription from the doctor. I specifically told them to call this particular doctor and instead of following the direction given, the pharmacist started to argue with me that he has another information. It was a guy with with accent and he said he was a pharmacist. I stopped talking to him and transferred all the prescriptions to Rite Aid.
Next time, I had to call this pharmacy because one of mom’s Doctor made a call in again to Placentia by mistake. I called Placentia Ralph to transfer the med, then called Whittier to process the transfer. The pharmacy tech states I should call the Placentia first. I told her I did. Then she states again I need to call them back to hold the medication. I asked her maybe she should call them. U know what she said? She said no, she is too busy to call them. She does not have time to help me. She is TOO BUSY doing WHAT? Helping customers? But isn’t that her job to help customers?
I was so stunned and told her forget it. That is why I am not going to Ralph pharmacy again for me and my mom.
Every customer is equally valuable when it comes to customer service. I don’t know what she thinks when she brings that kind of attitude to work and tell her customer she is too busy to help.
Sorry, Ralph’s in Whittier. You should educate your employees better way than that!!!

I wish to give Vanessa Baez of Ralphs store number 64 the highest of customer service accolades.
I had a huge problem when I tried to order floral picks. I searched the internet for 3 hours and could not find them. Vanessa was very sensitive to my needs went on the internet and found them in 2 minutes. I am a happy satisfied customer because of employees like Vanessa that go the extra mile. Thank You, Ralphs, for having a total quality employee as Vanessa. She is an asset to your company.

This has been my neighborhood grocery store since I was a boy and, in all that time, we have had only good experiences there. We have always been able to find what we need at low prices and the people are always friendly who work there. Plus, I really love a clean grocery store and the staff keep the place tidy. If you’re in Whittier I suggest you go and visit Ralph’s on Whittier Blvd and Colima Road for whatever you need.

I also tried calling deli dept — it rang and rang
Nobody answered. I finally hanged up after at least 15 – 20 rings terrible customer service
This was 7−13−15 at 5:25 pm

I must pass on the appreciation I have for this Ralph’s market and the wonderful service they provided. My mother passed away very suddenly in the hospital early one morning. Her home was just a few miles away from this Ralph’s market in Whittier. Later that afternoon our large family gathered at her home just to be together. Having gone through this type of experience with others in the pass I knew it was inevitable that people would be hungry. So I went to Ralph’s, walked up to the deli department to order three large sandwich platters and a large fruit platter. When Steve, the gentleman who waited on me, ask when I wanted the food, I said I needed it right away like in two hours or so. He looked at me like I was joking. I knew I was asking for the impossible. Steve explained that he was the only person in the department at that time and didn’t see how it would be possible accommodate me in such a short time frame. About than, Andy, the store manager came over and ask what I needed. I explained my situation. We talked briefly and Andy was sincerely sympathetic for the predicament I was in. He talked to Steve and said he could pull someone from another department to help out. They gave me a suggestion on changing my order slightly that would allow them to produce it faster and I agreed. I gave them my phone number and in about three hours I received a call from Steve saying that my order was ready. I can’t put into words how grateful I am to both Andy and Steve for the understanding they showed and the incredible service they providing to our family during this difficult time. Thanks again guys and by the way the food was perfect.

I do 95% of my grocery shopping at this ralphs since the one at the Quad closed. Customer service is great, no complaints there. My one and major problem is that a lot of the advertised special product are not in stock when I go. It happens every time! I have a busy schedule and only get to the market once a week to stock up. I wait for the weekly ad, plan my trip and it is very disappointing when i get there and the shelf is empty. Please do a better job of restocking or purchasing accordingly.

Don’t bother calling! I called today around 5:45pm and was on the phone for over 7minutes with the phone just ringing and ringing. I’d hang up after 2minutes and try another department just to get an answer and nothing
Finally the meat department answered my call and «transfered» me to the department I needed but they never answered. I was calling to see if they carried a specific item I needed for dinner tonight, I’ll just take my business elsewhere.
After calling 4 different departments and 7 minutes on the phone I hung up and called another grocery store that answered my call within the first few rings

I normally give it a five-​star review, but this time around I have to give it a two. The staff is great (a selected few), only because I have known them for years. Today was a bad experience; we shop here at least twice a day… today we went in for the new Chicken Tenders they are advertizing. This will be the 4^th time I have gone in and they didn’t have any!!! Wait, you are telling me that the item you are advertizing like crazy (SIGNS, FLYERS, ADS on my phone), and you don’t have ANY for the 4^th time in a week? BULL!!! Apparently they just didn’t want to make them. Because another member of my family came and ask for them and they told him «We can make some for you», after my family bitched and complained. Come on, you advertize a product, please let it be ready and or just tell us your sold out!!!
Ever since they did the remodeling, many items that we normally buy are no longer on the shelf and or they simply just don’t carrying them anymore. We might have to find a new place to shop!

Nice big Ralph’s Grocery store in Whittier. Well kept fruit & vegetable section.
Nice big deli/​bakery area.
Always find some good sale items here. Use your Ralph’s card for more savings!
Plenty of parking and friendly staff.
Not 5 stars… Why? Because Ralph’s keeps closing all my near locations so this is my last man standing store! But hey the old locations will soon be Asian & Latino markets anyways!

I visited around 9:45am 1÷23÷15. Cashier lady and elderly gentleman who was display foods at diary area. Very kind best ever I have been Ralph’s in Southern California

Why does it smell like someone took a massive turd in this store? Seriously, does this Ralph’s have a plumbing issue. I want to vomit, this is discusting.

What can I say I just love this Ralph’s I know exactly where everything is it’s always nice and clean their floral shop is absolutely amazing customer service is just great

They have (almost) everything you’d want.

Pretty good spot for last min shopping and the staff is very friendly !!

Honestly, I like this Ralph’s the best. I wish I still lived in this area as it was convenient and a much better area, better quality of service & people that shop there. (Everyone that goes there just seems so well mannered & it’s never excessively crowded as the rest of them are) Come here on a holiday and it too is always a nice visit.
The other good thing is that they have a lot of good markdowns periodically. The produce there is much better than the other Ralph’s too.
The Redbox, however is another story. They have two terminals & yet you get some really antsy or unnecessary impatient people than you do in the normal hood. Perhaps they are just use to having it the way they want it, when they want it… Wouldn’t that be a wonderful world to live in if that actually existed. Not likely though in today’s real world. I just don’t do Redbox anymore because honestly there isn’t enough of them around to make it less painful to rent them.
Anyhow, I love this Ralph’s. Not quite like the one that was handcrafted & sculptured by God. Lol (speaking of the one in Rancho Palos Verdes, just seconds away from the ocean), but nonetheless still one of the nicest in the city of Whittier.

This store is located minutes from my residence which makes it convenient. I noticed they were offering rib eye steaks on sale for $ 4.88 a lb. When I arrived I didn’t like the selection and asked the butcher if he had additional cuts.
Within a few minutes the butcher brought out gorgeous thick steaks — they ranged from just over a pound to a couple of lbs each. Check out these beauties:
I ended up cooking the steaks that evening and they were perfect.
I’ll continue to shop at this Ralphs for the good service, convenience and quality steaks.

This location is open later than others in this area.

I like this Ralph’s. Always great service and I’m always finding what I need from chocolate milk to dog foods and toys. This is the first Ralph’s I discovered self-​checking out and it was amazing. No lines (most of the time). It always clean and there’s never tons of people unless its on a holiday and everyone is last minute shopping. They have amazing subway sandwich type deli which makes great sandwiches and they have an amazing bakery. I’ve gotten birthday cakes there before for my friends. Check this one out, I’m definitely a fan.

This is the closest grocery store to my house. The rating is more for the staff/​management then the store. I mean a Ralph’s is a Ralph’s when you compare grocery stores.
I don’t like that the staff sits out in front of the store, on there break I presume, and smoke.
And as others have mentioned the staff is not friendly, you get a gratuitous «How are you?» when you check out, but no one there really seems to care.
Hey Mr Manger at Ralph’s Whittier — been to the Trader Joe’s across the street recently, how about the Fresh and Easy? Now Target sells food! When are you going to realize you have to do more then unlock the door in the morning to improve sales?
Do you notice when you shop at Von’s they thank you by using your name that appears on the receipt — nice touch

This review is soley based on the employees. Friendly, helpful and one courtesy clerk that was particularly hot.
Other than that, this is like any other Ralph’s. Fresh produce, fresh meat and pricey.