Prime Management Group

Our experience with Nayeli Parra at Prime has been great. They knew and followed fair housing rules, have been extremely responsive, and really know what they are doing.

Nayeli helped me out and she was great! Answered all my questions and made my moving process really easy. Prime management is a company that is really friendly I have no complains.

Prime Management services are excellent I enjoyed living on there property when you need things done there on the job ASAP. I was totally satisfied with the property and them and I would rent from them again. Thanks for the loyalty

Prime Management recently took over management of the house that I rent. While initially I was a bit… frustrated with some of the scheduling, I can hardly over look the fact that they installed all new windows, which means the house stays a lot cooler. Big bonus. They are also fulfilling an obligation the previous management company skipped out on. Long story short, the unit was advertised as having hot /​cold water hookups, and we found out the hard way, that the hot water was a fake. Prime management is taking care of this, even though its not their obligation and knowing its no small task it makes me think that despite the initial problems, they do take care of their properties and their staff even remained professional when I griped at them about some issues. All in all, I would totally recommend as they seem to be very hands on and my interactions with them have always been professional, even when calling to complain.

The turn around with the company and their service has been very prompt and has occurred with courtesy. It took a day to get word that the place was mine after many people had sought the property and Nayeli was very helpful. She would email or call when she needed to communicate. After I moved in, I asked for a few things to be checked on and the company brought in very professional and quick service to remedy the things that needed to get checked. Also, the people that live on the building are very polite and courteous which helps with the living conditions even further.

A completely unprofessional and untrustworthy rental company.
My husband and I were attempting to see one of their properties for over a week and were not allowed to schedule an appt for several days. Jessica in the office assured us that she would try to get us a sooner time if she could but that was the best she could do. Needless to say, our appt was scheduled for this afternoon and when I just called to confirm the time Jessica informed us that they had rented out the property.
As frustrating as it is to have wasted an entire week waiting to see a place and then have it rented out from under us — maybe it’s for the best as we would rather not be renting from such an incompetent and dishonest management company.

My husband and I are renters and have experienced the worst customer service with this company. They don’t even deserve 1 star. I have never written a Unilocal review that was bad until now. We have had a maintenance issue with our condo and working with Prime Management has been a nightmare. I had to call multiple times to get a technician out. Once they finally get one the gave me the incorrect time he would be there. The problem persisted and someone else needed to come out to fix the electrical issue, so I had to take a second day off of work for another technician to come. I told the prime management associate there was a disconnect with communication and to please ensure she gives me the correct time the technician would arrive, so I could miss as little work as possible AND SHE HAD THE NERVE TO GIGGLE ON THE PHONE AND SAY, «LOL YEAH THAT HAPPENS A LOT HERE»… ARE YOU FLIPPING KIDDING!!! HOW UNPROFESSIONAL ARE YOU AND DO YOU TAKE ANY PRIDE IN WHAT YOU DO WHATSOEVER?!? To top it off they send out the same exact technician, who tells me the same exact thing. Why they sent out the same person, I have no clue. The issue still has not been resolved and they are dragging there feet, no one is responding to me. I have to keep calling to follow up with no answers. They don’t call when they say they are going to. We are looking to buy a house sooner because we are so fed up with Prime Management. Worst renting experience I’ve had in over 10 years.

Bad service! Didn’t call back when they said they would and not only that but their not trust worthy.

I have to tip my hat to Prime Management. I moved into one of their properties a little while ago and they’ve been great.
The property manager is an affable gentleman who always greets everyone with a smile and always answers his phone when something is needed.
A great example: when I asked for help with a minor plumbing issue he came by right away even though it was Memorial Day. I told him I’d be fine waiting until Tuesday so he could enjoy the holiday, but he generously came by to fix the problem right away. …Now that’s a great property manager!
And their office staff is the same. Always polite, responsive and easy to communicate with over the phone, via email and in-​person.
Kudos to Prime Management. 5 stars well earned.

I screened about 6 different Property Management Companies. It was not easy getting a response! Most of my calls only reached voicemails. One company took 1 week to call me back. Another didn’t bother showing up for our appointment. My call was actually answered by a live and polite person at Prime Management, Inc. Danny Flores from Prime Management came over to take a look at my property. He was very professional. I was impressed with the informational package he gave me. The package is pretty much everything you need to know about their company and more; the services they provided, sample of agreement and even their fees! Nothing is hidden. Danny was definitely knowledgeable in his profession. He gave me answers to my questions about the industry and even specific questions on my property market info. Danny was polite and patient in explaining basic things I don’t know about property rental. I actually met and interviewed 4 other property managers. None come close to Danny’s professionalism! I’m very satisfied with my dealings with Prime Management. My property is rented out now. It was a smooth and easy process, a very positive experience. This is one company I highly recommend!