Pep Boys Auto Service & Tire

I am going to give my honest review. I went in for brake inspection letting the service writer know if any work needed to be done I wanted to apply for credit. An hour later the tech let me know my brakes were good but I needed tires. He showed me and I believed him. Service writer and mechanic were nice. However did not enjoy the time I had to wait for the service writer to just give me the estimate. I’d been there an hour and thirty minutes and they hadn’t even begun the work. Once I was showed the estimate I said ok I’d like to apply for credit which he knew from the get go. He was unable to find the credit application so proceeded to print my estimate for the future. He was a nice guy but couldn’t find an application for me to spend money there!!! Needless to say I will take my business to a place who is competent enough to take my money. I had also called ahead of time to ask questions about financing… and the guy said he didn’t know… My advice to the company is train your employees so they have the skills they need to do their job. Or you’ll lose business Like you lost mine.

First time I came here was to change my fuel pump, and I had a good experience. My second time was not so good because they added a service without prior approval and expected me to pay for it.

Service is very quick. The gentlemen that work here have good customer service. Always a plus when their prices are reasonable. I would absolutely recommend this place to family and friends

I went in to get my breaks checked. I had the best costumer service by Byron, he is very amazing .He explain everything step by step and made sure I understood everything my car needed. He answered all questions. Will definitely come back in the near future and will recommend this place to my friends and family.

Do not use! I had my breaks done and charged me close to a thousand, went back because when they returned my parts they failed to return my calipers, and they said they have no record of the service, the pep boys down the street told me the Mgr here was creating bogus contracts and pocketing the money, stole my parts too! Now he’s working at daniels with his son. Beware!

Byron, store manager, went the extra mile to find my tire and have it delivered the same evening! He was friendly and extremely helpful.

Bryon provided great customer service. He did a great job assisting me. highly recommended. –EE.

Went to get my brakes done on my liberty. I was greeted by the manager named Byron. He was very friendly and his customer service skills were excellent when explaining what they were doing on my car since I know nothing about cars. I will definitely be going back to him for my future car needs!

Called asked for an estimate for a brake and oil change…$ 450, $ 150 for the oil and $ 300 for brakes, mind you I am providing the brake parts myself. Then after I called Exclusive Imports 3 doors down and asked them for an estimate…$ 155. Called this place back to ask why it was such a big price difference, guy changed his price on the phone down to $ 400. Either way this shop is a bunch of cheats. They have always been cheats and will continue to be cheats. Avoid it like the fuckin plague.

Came here to get two new tires for my Honda fit, thief’s charged me $ 80 to install them. Most places would charge about 20 $ a tire. I needed them urgent, the only reason I took them. To make things worst the whole process took about 40min for two tires. Find another shop this place will squeeze dry.

First time at this location as I would go to the LA location and my experience was great. I stopped by on a Saturday evening thinking it was too late but figure I stop by and get a quote. Isidro was very helpful and provided a quote for rotors and breaks. I informed him my car was also making a noise and he was very informative about what could be causing the problem. I was informed it wouldn’t take long as they would have parts delivered right away so decided to get the service done. They did a quick test drive and within 15 mins of starting the service I was told what was causing the noise. I was happy with the honestly and service that decided to get my oil change as well. I’m was in and out within an hour and they did a great job. Lobby is very comfortable with sofa chairs and big screen tv. They also offer complimentary coffee and water which is always a plus in my books. Store manager Byron was very helpful and friendly as well. If you ever need service I remember these guys/​place.

Came in for a flat tire the other day. The two employee’s who helped me (Byron and Isidro) were very professional and accommodating. The customer service they provided was more than exceptional. I definitely recommend their services and would take my car back at this particular location in the future. Awesome all around.

This place is a rip off!
I came here on Sunday to check a nail on my tire, most repair shops will pull the nail to see if it went though, this guy took off the tire & just went ahead placing a plug.
After that he took 10 minutes walking around my truck with a clipboard like he was doing something important. He handed me the clipboard & wanted to charge me $ 24 dollars for a plug, I paid $ 7 dollars for a plug at other places.

Wanted me to wait «at least two hours» for an oil change. I left.
One car in the bays. They either have no employees or are too inefficient for me.
In either case I can’t deal with them.
I have high service level expectations. So shoot me.
EDIT: I went in again with a nail in my tire. They wanted me to wait at least an hour for that. I can’t take that much time! The bad part is the tires were bought at Pep Boys and I paid for the road hazard warranty. So essentially Pep Boys has already been paid to repair my tire. But I may have to go elsewhere and pay again.
I just don’t find that satisfactory. Pep Boys corporate should clean house at this location.

Ridiculous waste of time– they don’t honor appt times as it is first come first serve. Had I known that I would of just been here at 9… rather then use their website this morning for a 10am appt. showed up on time and was told it would be hours before they took car of my car. No thanks!
Taking my business elsewhere.
I did call back and talked to the head gent to ask why would they wouldn’t honor an appt. He wasn’t rude and offered to try to «fit my car» but it sounded like it was going to still take a couple of hours (had four cars ahead of me.) Alignments usually take a hour. They weren’t sure I was going to show up because they say people don’t but I don’t see that as my fault…
look I wouldn’t mind it if they were behind like 15 or 20 minutes to finish a car ahead of me… but saying you have 2−3hours of work before you touch my car? No thanks.

Ignoring a customer for 20 minutes isnt acceptable. I couldn’t get a smile. a greeting from either of the 2 guys in there. I sort of felt invisible. I was patient & then I decided to leave. not a good way to do business.. Place seemed clean & nice inside. its a shame they didnt pretend to care I existed.

Came in for oil change. EXCELLENT service… The manager Richard Montaño-​was very thorough and explained everything to me and I could tell he wasn’t trying to gauge me.
Will be here for my oil changes!.. and for a Mercedes, the price beats everyone else.

Came in for oil change and the service was great! First I walked into a beautiful lobby! Super clean and stocked with coffee! Love the water machine! Great service and super friendly guys!!! Will be back:) Richard is the best!!!

I had a lot of trouble with the pep boys roadside service trying to get my car towed back to the Whittier shop. Pio made a huge effort taking my calls all day and calling corporate for me and trying really hard to get me back safely with my car. It was an awful and frustrating experience but Pio’s attentive service and effort really made a difference. Above and beyond!

These mechanics need to stop thinking that they can pull something over your eyes especially for women. Do your job right and don’t hustle us the BS especially when I pay you all this money to get my brakes done.