Motel 6

Let’s start with the check in. Already booked the hotel on
for 3 nights and put my card on file. Checking in, they only had us down for ONE night. I already called earlier during the day to confirm our reservations too. So to fix everything, front desk had to recharge our card, and we ended up paying $ 30 – 40 more for each room (we booked two) than we had already planned for since we had already booked it. Already annoyed by this point. Get into the room, first thing I see? A cockroach on the floor. Horrible rooms. Disgusting and filthy. Do not come here.

Just what you would expect for a Motel 6 — walked in and the AC was not working had to be moved to a different room. The next room was dirty hair everywhere on floor and bathroom floor and shower. Really small and no fridge or micro wave like the Motel 6 in Long beach, also this motel you have to pay $ 2.99 a day for wifi where at the long beach motel 6 it was free. Just get what you pay for here

Really don’t know how to say this but I was completely APPALLED by this place I run a front desk at a hotel and our scores are high at the front desk so I know wat it takes to do that job I stayed here about a week ago and security harassed us the first night we were there about there not being a second person on his list for the room mind do this is at 2 am and not letting us get in our rooms to sleep making it seam like we were the doing something wrong by trying to go to bed after a VERY long day and made us go to the front desk where they said we did not pay for the second person in the room the first thing we did was say who was and how many people were going into the room because that is something they have to know. Also what they belive to be a remodel of there so called motel is just a new paint job over the old pant (crappy) and that’s about it when trying to get sleep it sounds as if the freeway is running through the room because the windows need to be replaced single pain and old and the doors don’t close right so u can actually see daylight All The way around the door while it’s closed. So I am NEVER going back there if my security had ever done or does that to any of my guests I would tell my manager that he deserved to be FIRED on the SPOT!!! Motel 6 has no standards of any kind at all.

I have stayed at several Motel 6s in this area and none were as bad as this. I’m so upset. The entire hotel is booked so there was no parking when we returned last night to get to our rooms. We were stopped by an intrusive «security guard» because we were looking for parking. Then he followed us back to our rooms and proceeded to ask us our names as if we had done something wrong just by LOOKING FOR PARKING. Then he tells us the second person with me is not on his «list» of guests though my guest was the one who paid for the room! It was moronic. He basically doesn’t allow us to enter our room because the second name isn’t on the list. Mind you this is at 2 a. m at this point and we’re already exhausted from the 4 hour trip plus the day walking around the city. He sends us to the front desk where they proceed to argue with us and such and such and basically charge me an additional 24 dollar fee though the recept says 20 to add the name to the list. It was an issue that could have easily waited until morning. At check in no charge to add a second person to the list was mentioned at ALL. If that’s «policy» then that’s bogus. Security guard did not need to follow us to our room as if we were up to something. From what I’ve read about the manager there would be no discussing this issue reasonably. I would give it no stars if that it was an option. It’s not worth the hassle. Their floors are filthy, doesn’t take much to mop. Their air conditioning is horrible, restroom only had one large towel in it. Thankfully I brought my own. I’m definitely afraid to look under the sheets I’ve seen the pictures. I will never stay here again. It was a disaster.

Worst motel 6 I have ever dealt with. I called and reserved a room around 9 am and was told I would be able to check in at 1 pm which is the only reason I booked here. My boyfriend and I arrived around 12:45 to check in and were told very rudely we couldn’t check in until 3 and that since we didn’t call the motel directly we were given the wrong info and that they wouldn’t have a room until 3. I told the front desk lady that I was probably going to cancel my room. I went to another motel a few blocks away and called to cancel with motel 6. Explained why and was told I would not be charged. Guess what I was charged for the room anyway. So I called the next day once I saw the charges and spoke to some girl who had me on hold while she looked up the info. 15 minutes later I hung up and called back, same girl answered and told me I had to call back the next day and speak to a manager. Seriously!!! She could have told me that and not had me waiting on hold for nothing. I called the next day, spoke to manager explained what happened and was told I would have a refund within 5 – 7 days… 9 days later NO REFUND still. Screw this place, and their incompetent, rude employees.

Just awful air conditioning didn’t work. No ice in ice machine. Asked for down stairs ended up on the second floor. Said I had to wait 45 minutes more if I wanted to be down stairs (it was already after 4pm.) said room would be ready@ 3pm. Now cause I have three small four legged kids I got to check out. REALLY. I’ve never had a problem till now. This is the worst motel 6 I’ve ever been to. Rude management.

Terrible management!!!
I really can’t believe the information I just heard on the phone. I’ve been at this hotel for the past 11 nights. I just got off the phone with the manager named Harold who informed me today was my checkout day and I still had my stuff in the room. I apologized for the misunderstanding but I thought I had the room till Thursday. He said I was only paid up through Wednesday. Not a problem I told him if I hadn’t paid for the room I would gladly pay for it. He asked if I was on the property currently and I said no I’m at the vet with my dog (which is not staying at the hotel with me).
I offered to pay via CC over the phone. He said he can’t do that. So then i told him I’d go back to the room and pay up as soon as I was done here. He said just come back and get your stuff and check out. I was confused at this point as I had told him I still needed the room. I said okay I’ll check out then can I pay for a room and check back in? He said no you are not allowed to stay at the property anymore since It’s past noon and I hadn’t paid.
I couldn’t believe my ears. I’m being treated and spoken to like this over what was likely one of his employees’ mistake over what day I was checking out. I could understand if I wasn’t willing to pay or i had damaged the unit or something else but to be treated like this for this reason is not okay with me.
That’s like a retail store saying your 1 day past your return policy, we’ll let you return it but then you’re not allowed to shop here anymore.
REALLY??? HOW DUMB IS THAT?!
Even if he allowed me to stay at his hotel, I wouldn’t at this point. I still have 2 more months till my house is completed but I’ll gladly stay somewhere else.
Plus while I was staying there I had multiple «clean» towels have nasty stains on them and most of them had hair all over them as well. It was so bad that I purchased my own towel from Target.
Don’t look under your sheets unless you want to throw up!
Don’t turn on your AC if you want to sleep. The machines are so loud that every time it kicked in over night it woke me up.
Over all what a terrible place.

I wish I could give this place zero stars. I just wanted a simple place to stay after a long day at a convention. There was nothing restful about my stay.
The begin with the front desk man is so rude… hey guy I realize you are balding and over weight but there is no need to bring the rest of us down with you. When I walked in with my reservation he didn’t even smile. He acted as if I was an inconvenience. Then he told me that my room was given to someone else. Apparently by reserving a room on the Motel6 website it only guarantees a room, not the type of room. Then why even ask me what kind of room I want if they aren’t going to have that type available? I have never heard of this rule. I rent hotel rooms all over the US and have never been told that my reservation does not reserve the type of room I wanted. I was then told that my room was given to a person who paid in advance. So now its my fault that this is not an option on the Motel6 website? I would have gladly paid in advance if that would have secured the type of room I wanted.
So after me basically saying that I wasn’t taking that for an answer Mr. Rude Front Desk guy said he had a room like the one I wanted, but it is a smoking room. Great, so I could have the room I want but now I’m gonna have to smell like an ashtray.
Of course I took the room, what else could I do. The beds we clean but the floors were filthy. And all my stuff stank to high heaven when I left. Making me wish I had left my clothes in my car.
Then there was the very pleasant neighbors… this is a sarcastic comment. It basically sounded like they were filming a porno in the room next to mine. I had to listen to beds banging against the wall and moaning from 10pm to 3am. I called the front desk at 12:45am and they sent security to the room. I could hear through the paper thin walls as the occupant basically told the security person that if he was awake he was going to do what he wanted. The noise continued for another few hours before the occupants were finally asked to leave at 3am.
Overall I have no plans to stay at this Motel 6 or any others in the future.

Claudia at the front desk was super super helpful. I arrived a lot earlier before check in because of leaving early in the morning from vegas to LA to beat all the traffic. Ask what was the absolute earliest I could check in because I was actually working that night into the morning and wanted to get some rest in before then. She immediately contacted house keeping and they started cleaning my room before I could even sign the check in forms. Thank you so much Claudia and housekeeping. You guys are awesome and are life savers! Thanks so much! Cleanliness was horrid or else I would’ve given it more stars
— John, Maximus & Cleo

Fast check-​in, which is the only positive thing to say about this place. From the outside it looks like this place was recently renovated. Once you get into the room… it’s another story. Dirty, filthy… our bedsheets had holes in them (see pictures). The shower floor had black marks all over it. Just disgusting.
The smoke detector in our room was also VERY touchy. Just a little bit of steam from the shower set it off — and it continued to go off even after the room was clear. The noise was freaking out our cat. I had to take it down and take it to the office, where they didn’t know what too do except «wait for Monday» until the maintenance guy was there.
We have stayed in a couple other Motel 6’s in the last year that were also renovated and those were at least clean and kept up. This place is neither. You might be better off sleeping in your car than staying here.

Its a motel 6. That should speak for itself. Rooms were clean, staff was nice and helpful. My biggest gripe has to be the freeway traffic. Highway is right behind the motel, so you should try and get a room facing pioneer blvd, otherwise you’ll be up all night listening to loud trucks roaring by.

They may have good staff working the front desk, but the cleanliness is far from acceptable. I would AVOID THIS LOCATION.

This place is garbage there’s bed bugs cockroaches and hair all over the flooring the bedding in every single room I got my room switched like 3 times and every room I checked the bed was full of hair I will never stay here again and I will advise everybody and anybody can not stay here also oh and I almost forgot the first night I got here police was harassing everybody and anybody they saw walking out of the room for no apparent reason

This place is bad, the lady at the front is rude. The rooms are really small, worst hotel I have ever been too

The staff were really friendly. The room was clean. I went in here thought it was going to be filthy but it wasn’t. I came here with my sister and daughter from San Diego, everything was going perfect until I woke up to the next door people «doing it «I ignored it the first few times then it continued. I was afraid my daughter would wake up and ask what it was so I turned on the tv loud. This place needs thicker walls ! The traffic noise was okay. Oh and the neighborhood is sketchy.

This place is pretty filthy, didn’t see any roaches but the hard wood floors dont look like they are mopped, shower stall had some sort of redish orange stains as if it were blood, sheets were not clean (had hair of a woman and leg hairs from men). This motel 6 made me feel as if I were in some sort of a nice version of county jail, which is not nice (certain people would understand this). There were a group of guys just hanging around in back, to me it look like they were up to no good, made me feel that I had to take my stuff with me when I would make a food run just in case they break in. Would not come back again and I would not recomment this place. Motel 6 is not a good chain. Customer Service at the front desk was great though that is for sure.

Looks like they remodeled a bit but it’s still pretty nasty. Cockroaches and what not. The girl at the front desk was nice which is why I am willing to give it at least one star but that’s it.
Right next to freeway so it’s kind of loud but it’ll do, I guess.
Wouldn’t stay here again.

This place is filthy and disgusting. I will never come back. I specifically asked for a non-​smoking room and got a smoking room when I told the night auditor which was very rude man all he says is I don’t have any more rooms.
I was to tired to drive elsewhere the smell got me sick so sick I couldn’t sleep.
Very dirty place and staff is even more rude.
Will never go there again.
When I told management all they say is We hope you give us another chance.

I was über tired and just wanted to sleep. Guy at the front desk was cool and super informative for where. Weary traveler could get gas and a bite to eat. Looks like I licked out because hey only had a few left.
You could tell the room was remodeled a d comfy, even for my OCD standards.

ROACHES: Major infestation. Saw 1 the first week and 3 the second week. Manager offered to move me to another room. Management claims he’d never heard of any roaches in his Motel! Got a free room voucher, but that’s it.
In my cross country move from the East Coast to the West, I have used Motel 6s exclusively. This is the only Motel 6 I’ve seen with roaches so far.
SMELL: The room I was assigned was a non-​smoking room, but it smelled… not sure if it was smoke or what. I complained and they promptly moved me. The second room, the one with the roaches, smelled fine initially, but developed a sewage smell that only went away with the twice-​weekly cleanings. After one of the cleanings, it smelled of smoke… like someone was smoking in the room while cleaning it. Management claims he didn’t smell anything, but said the maid should have set the AC to cold and high. He gave me a voucher to compensate.
CLEANING: The maids only superficially clean. When you stay weekly, the instructions management hands out details that the maids are to do a light cleaning twice weekly and a full cleaning on Sunday. The light cleaning involves changing towels and soap and removing trash and cleaning bathroom. Does not include vacuum or making beds. Sunday full service cleaning did NOT include changing bedding! I had to demand that they change the bedding. Then the maid asked me if I wanted to put the fresh bedding on the bed myself! The women were nice and skilled, and pressured. Clearly management is pressuring these women to devote little or no time to each room. I blame management 100%.