Master Repiping

Our house was in need of a repipe, so we searched for a plumber, and had received multiple bids. We included local plumbers along with repipe specialists. It is amazing how many plumbers there are, but it really is a chore weeding out the bad ones (a lot of those!). So Bruce came out, looked at our existing plumbing and gave us a bid. Talking to him, I was impressed by his expertise, and felt he would be competent and he had integrity. You can tell he took pride in his company. Of course we waited for all the bids to roll in, and make sure his pricing was fair. Out of 6 bids we received, it was between Bruce and another company. The other company was a repipe company, but they did this big fancy presentation, and basically made it seem everyone was inferior to them. So, based on all the variables, we decided to go with Bruce and his company. We have a 2 bath home, which Bruce and his company repiped in one day, just as he told me he would. He did not ask for any money up front, and sent me the bill after the city inspected. Very honest, and very upstanding way to do business. I had a few extra things I had asked his crew to accomplish, including gas lines, and he didn’t miss a beat. They were also done the same day. And wow! Every pipe was strapped and insulated very nicely! Their work was very clean and they didn’t leave a mess behind either. They had to make holes in our walls to access some of the plumbing, but did so very neatly as well. Our handyman who came in after complimented their work, and was impressed as well. Bruce definitely earned his stars with us, and was fairly priced. We would definitely recommend Bruce to others (I already have!) and will use him in the future. Thank you Bruce and Staff!

I am only giving 2 stars for the initial repiping work done. The rest of my experience with this company would get zero stars. Initially, the owner, Bruce convinced me at the estimate that he was a true professional and knew what he was doing. He seemed knowledgeable, honest, and experienced. He and his son Scott came and did the partial repiping of the house. They were neat, clean, professional, and quick. However, that is where the good experience ended. Once they left, the flowing day the people who they contracted to do the dryall repair (Terry’s drywall) were four hours late without so much of a call or an apology. We had to track them down to figure out what on earth was going on and when we did finally get a hold of them they were rude despite my extended patience. Once they got there and did the work it was subpar. They did not texture it to match the rest of the wall and the mudding was uneven so the wall has a swayed look. When I contacted Bruce and the drywall guy about it I was basically told «oh well, that’s just how it is.» Not amused. Then, 2 weeks after the work was done I noticed a leak under the kitchen sink where they had done the work. After 3 weeks of attempting to get a hold of Bruce and him not returning my calls I finally was able to reach a receptionist at his other company Bell Plumbing and heating, who set an appointment for him to come correct the work that we paid $ 2500 for. After waiting 6 hours for him, he never showed up. I can’t say I’m surprised due to the ordeal this has been, but I am definitely disappointed. Despite their initial good work the lack of integrity and complete disregard of professionalism has made it so I would NEVER recommend Master Repiping or Bell Plumbing and Heating to anyone. Be smart, use your money to get a job well done, not half done (poorly).

WeI would highly recommend Bruce and his company. We had pipes break in our concrete slab. The contractors my insurance company sent out were incompetent. After 9 days without water I fired them. I got an estimate from Bruce at Master Repiping, it was very reasonable. He brought in a group of 8 guys and completely repiped a four bath, laundry room, kitchen, bar & outdoor faucets on a 3200 square foot home in one day. Just like he said they would. (Amazing) .They were, polite, on time, and cleaned up after themselves. When we called Bruce back about the sprinklers, he was there the next day. There were no surprise upcharges or negatives. This guy is a professional. Use him! You won’t be disappointed.

Awesome! Excellent customer service! Their quote was reasonable, the work to be performed was thoroughly explained. The work started when and as promised, they were as neat as could reasonably be expected, and they were done in the amount of time promised. There was one hiccup with the washer hoses that wasn’t discovered for a few weeks. They came right back out, fixed it, checked the system again! I would highly recommend this company if you need to have repiping done. I wish all contractors would perform like this!