Eckles Auto Body

Excellent customer service! Took in my Flex for a new bumper after an incident on the freewy. I made an appointment and they took me right away even called the car rental place to pick me up. They called me with status and when it was ready. When I got it back it looked like new. They even delivered my vehicle because I could not make it before they closed. Thank you for amazing service! The owner is great and so is his staff! Highly recommend!

I brought my car into Eckles after a minor traffic collision. I was not sure what kind of job they would do since every body shop I’ve ever encountered had tried to milk me for money.
I was impressed by their clean offices and up front quote. They kept me informed of the progress through text msg and by phone.
When I finally got my car, it looked better than it had ever looked.
Jose, was very friendly and very courteous. I would definitely recommend this place to others.

Great Auto Body Shop. Very diligent in getting my car fixed actually looks even better than when I brought it in. They take care of the headaches dealing with the insurances. I want to thank Adriana (Eckles Employee) for giving me updates with progress of my vehicle. she sure knows how to get «the ball rolling!» Eckles has very profession, responsible, hardworking staff sure defines what «Getting the Job Done» means.

Our car got scratched while in their lot being repaired my husband pointed out and tried to get help and was treated very rudely by manager working there he retorted that scratch was new and just walked away from him. My husband does not lie and it hurt him that this mgr treated him like that Beware

Recently had some work done on my car I thought the estimate was a little high nevertheless had them do the work they took around three weeks for a minor fix, and my car was not ready when promised. After I picked up my car everything seemed to be ok and then my car started making some noise and my check engine light came on. Customer check your cars condition before having minor work done. Recommendation less likely.

If you are looking for good customer service, this is not the place to go. I walked in & the employees just stared at me. I had to ask what I should do. I began to tell the lady why i was there & she proceeded to interrupt me. I was told by my insurance that the estimate would take about 45 min but it took all of 15 min. I definitely do not get a friendly feeling from this place. Doesn’t seem like they care about the customer or their experience. Thank goodness it was a free estimate otherwise I would not give this place any kind of business.

5 stars for service. I was extremely happy with the service. The employees were very nice and friendly. They explained what they were going to do thoroughly.
2 stars for paint job. I wasn’t very content with it only because there’s only a tiny paint that didn’t come out smoothly, I rubbed it and the paint came out. So I had to go back for them to do the painting again. This time the paint is permanently there but it’s still not blended in. You can spot the roughness. :/​I’ll have to go back when I have time.

I had a wonderful experience!
Carlos helped me through the insurance process. My car looks better than new now!

Took it one day for a estimate then the next day I dropped it off they could not find the claim number and refused to start work on it. REAL LOWBUDGET PLACE LIKE THE INSURANCE THE DEAL WITH INFINITY

Walked in had appointment and was helped right away, front desk lady was nice, looked as if the other desk and employees were havin a meeting but still looked at me and said hi, customer service was great. Then the Bald infinity guy halped me took photos of my car. He gave good customer service aswell. He explained to me how everything works cool guy. Quick and stess free cuz we all know car accidents and insurance can be apain when we deal with such things. Thanks

POOR POOR POOR CUSTOMER SERVICE!!! I Wish Unilocal had negative stars I could them. My experience from the moment I walked into the office was dreadful I was trying to get estimates because my vehicle was rear ended the other driver had Farmers Insurance so that being said The «Manager» Jose was an absolute jerk talked down to me probably because I was a woman. First off he wouldn’t give me an estimate without an approval through Farmers Insurance. So what if I was paying out of pocket guess u can’t get a estimate??? Then he goes outside literally by force so with attitude and I show him what the damage. Which was the bumper, my carpet because my high heel tore the carpet, and the sensor in my car was acting up, and the car needed to be cleaned because i was holding a cup of coffee when i was hit. I left cause he said hed call me once he got my claims ok to do an estimate and The next day I get a call from Farmers Insurance telling me that I had green light to go to Eckos but that the shop said my damages were questionable. So not only did they not even call me but the called farmers who covering my damages to tell them that the damage in my car may just be wear. I was super pissed cause first off I was the client they could have called me to tell me they were contacting the insurance company and he was so rude to assume my damage wasn’t from the accident when it was. I definitely did not take my vehicle to Eckos and management needs customer service training and a better attitude.

This is by far the worst place I have ever been thesis place is a joke. I took my car here at first they where really nice but then I saw my car and the bumper was misaligned the paint started streaking on the first car wash the AC stopped working in the first week also up to this day it’s not working right. I tried taking the car back but they gave me the run around. If you do take the car here be-​careful and properly inspect it before you drive off with it because you will get a hard time taking it back. Your better of taking your car to a more professional place because these people charge expensive and it’s a cheap as job.

Let me start by saying I have Infinity Insurance and I first took my car to another preferred shop for an estimate back in December after my car was hit by flying debris from an accident right in front of me. I will not name names, but the other shop made me feel terrible. I had a ladder come right at my windshield (still had a piece of wood between the frame and windshield,) and the guys at the other place told me the damage to my windshield was «rock chips» and didn’t put it on my estimate. So they basically called me a liar.
Thank GOD I did some research and found Eckles.
From the initial phone call to yesterday when I picked up my car, Jose was nothing but straight up honest with me and let me know all damages would be fixed. I had exposed metal along the passenger side of my car (again from being hit by flying debris, more specifically, power tools,) and my car has never looked better. They did a fantastic job on all of the repairs. The paint blends nicely with the rest of the car and guess what… I got a new windshield. Eckles even installed a new antenna (since mine was severely bent from the accident,) that the other shop hadn’t even put in the estimate.
I highly recommend Eckles and if I ever need body work done for any reason, I will make the drive to Whittier just so I know I won’t be taken advantage of.

My mistake was going alone. As a female I should have hired the homeless man on the corner or my neighbor to come with me to avoid the hassles of being jerked around. My experience was tainted from the beginning.
The representative pretended to be concerned and thoughtful when it came to my safety, the repair of my vehicle, and customer service. I asked him for an out of pocket estimate to which he said $ 2,933 but when the car insurance got involved he gave them a $ 2,300 estimate (thought it worked the other way around). I went ahead and let the insurance take care of it but then stupidly asked, «Since I’m getting $ 2,300 worth of work done already, how much would it cost to repair the back bumper which also had some damage?» He quoted me $ 680 to repair the damage/​paint (which might last 5 years he says), $ 700 for an aftermarket part and $ 800 for an original factory part. I nearly cried when I heard $ 800! Not being made of money and financing my own way through school I told him I couldn’t afford it. The representative said that since he was working hard for word of mouth referrals/​customer service he would talk to the owner about taking a loss on this repair. He then calls to tell me he worked hard for me, did me a favor, and convinced the owner to take a loss of $ 200. How kind (as I smile and grit my teeth); thanks for doing your job and over quoting me again. That same bumper repair was quoted as either a nice buff ($ 50) or $ 400 to patch it up at another body shop.
Then, as my story continues. They switched my representative (without telling me) but still managed to order and install the wrong part, painted, and called me to pick up the car. When the insurance company inquired about the unauthorized part, Eckles called me and told me to tame my insurance company-​Um you put on the wrong part. Eckles then told me I should just take the car because the part doesn’t look so bad. Again, you put on the wrong part. They eventually replaced the part-​per insurance authorization. But as they fixed one of their mistakes they scratched the other side of the car which they tried to blame on me. They only finally admitted their negligence when I had them pull up the photos they initially took. Ugh, I’m so over this place and this review. I wonder where I’ll go to get my next auto body repair (clue: Not ECKLES).

This auto body shop goes above and beyond in customer service. This is the second place that we had been to in the last 6 months for auto repairs and at Eckles we received the best care and consideration. They are a very honest and trusting company to work with. They are very loyal to their customers and tailor everything to the customers needs. I had the pleasure of working with Jose to get my car back in tip top shape. He even went out of his way to deal with my insurance company to get my stickers put back on my car properly (which had been removed and not replaced by a previous shop in El Monte). At Eckles they say «Customer satisfaction is our goal» and I can’t express how pleased I am to have them take care of my car. Thank you Eckles and Jose for your superb customer service! We will definitely be back in the future and will be referring others to your shop!

This is the second time in 10 years that I’ve come to Eckles Auto Body. They’ve been a part of the community for years.
I worked with Jose, the manager on gathering the information for my repairs. He’s kind of cocky but he knows cars. I dropped my vehicle off and they worked with the insurance adjuster. No insurance hassles for me.
Within a week or so, my SUV was ready. New door and mirror that you could not tell it wasn’t the original. We had to have the door alignment adjusted just a bit and it only took a few days more. My car was delivered clean and shiny. They went above and beyond to make sure we were satisfied.
Tip; ask very specific questions if you are dealing with Jose. If he says repaint, ask if it’s with colored paint? They blended the entire side of the vehicle with a clear gloss. I assumed repaint meant new colored paint. Never assume anything!

Would highly recommend Eckles as a GO-​TOO Auto Body Shop. I had a recall on my paint for my Honda Civic which I was referred by Honda. I was skeptical at first given its a unfamiliar place, but I am completely happy with their work.
I was initially told it would take up too two weeks to be finished, I was called within a week. They have great service the receptionist is very polite as is Jose. Not only was my hood repainted but my lights were beginning to build up the gunk inside and I noticed they look brand new! Those little things are what makes customers happy!
Highly recommend and would definitely come here again.

I had an amazing experience with Eckles Auto Body Shop. The owner, Carlos, took care of me from the moment I stepped into his office. I know very little about cars and the process after an accident but he guided me and made sure everything was ok. He is loud, funny, sarcastic and to the point, but you can tell his employees respect him and that he is a very successful business man.
I was also able to rent a car at Hertz which is located in the same building. I drop off my car and was given a vehicle right away. The same convenience when my car was ready for pick up. My car has never looked better and I have had others tell me the same.
I would definitely recommend them to anyone who asks. They are very busy but they are well staffed with a fun group of people. Wouldn’t hurt to drop by or give them a call!
If you are in need of a lawyer or any other references, bring it up with Carlos, he may be able to help you out!

I used Eckles in the past because my insurance company sent me there for an appraisal. The work on my first visit was just okay. I had another person hit me. I called and spoke to the service writer for 21^st century insurance. «What a complete jerk» I will never, ever step foot in this establishment again because of him. I too already dissuaded many others from going there. They are rude, unprofessional and use aftermarket parts without your knowledge. Do you self a favor and stay way away from them!

my paint 7 years later just rubbed off, after it cracked and turned into dust! NEVER go here!