DialMED Home Care

Dialmed assisted my 93 year old Aunt for approximately two years on a 2−6X/week basis as her needs grew. From the initial introduction to Dialmed through Denise Beltran and her bringing us on board, to the last weeks my aunt used Dialmed service, I was highly satisfied with the care and concern Dialmed showed us. I can’t say enough about David Stryker’s patience, professionalism and attentiveness to our needs. The communication with him on a fairly consistent (weekly) basis was second to none. Also, thanks to Victor/​accounting, and the gals up front, relaying messages and requests to David or our caretakers were also very attentive to our needs. The visiting caretakers over the two years were very good with my aunt, who sometimes was probably not always a pleasant camper to care for. Even so, my aunt commented about how nice «the ladies» were and never complained about service. Me and my family are so very grateful for Dialmed. I would highly recommend Dialmed to anyone looking for care for a loved one. Many thanks and All the Best!

We are a family of four caring for my father-​in-​law who is blind with advanced stage Parkinson’s disease. I did most of the assisted transfers for my father-​in-​law on the weekends. Therefore, when I was injured recently, we called DialMed for Sunday help. They sent out a caregiver whom we liked and were looking forward to seeing again. However, the following Tuesday we received a call from DialMed telling us they would not be able to help our family in the future because, the representative said in an accusatory tone of voice, we offered to pay the caregiver under the table.
We were really hurt because this was not true. We had asked the caregiver to extend his shift to go with us out to dinner because my father-​in-​law wanted to dine out. He can’t leave the house without help getting in and out of the car, and since I’ve been injured he’s been housebound. When we asked the caregiver to join us, we assumed he would call his agency for permission to extend his shift. However, the caregiver responded to our invitation saying his agency would not allow him to go out with us. We had no idea he interpreted our offer to be under the table.
We were also hurt that DialMed dropped my father-​in-​law as their client without even inquiring if the caregiver’s accusation was true. We asked the agency to speak with the caregiver and explain our intention was to pay him through the agency and we would like to work with him again. However, the representative replied that the caregiver also said we watched over him too much; therefore, he didn’t want to work for my father-​in-​law again. This was shocking since we had thought of our presence as team members — all of us working together to meet my father-in-law’s needs. And we had enjoyed our conversations with the caregiver.
Our next-​door-​neighbor uses DialMed, and one day when my wife was visiting her, our neighbor complained of the poor service she was getting from her DialMed caregiver because the caregiver was asleep on the sofa. My wife said the caregiver was asleep for the entire time my wife visited, which was one hour!
In the future, I hope DialMed teaches their representatives to ask questions before accusing customers of under-​handed dealings. I also hope DialMed teaches its caregivers to value families who are willing to help guide the caregiver about the client’s needs and preferences. Finally, I hope DialMed finds a way to better supervise caregivers who are working for seniors living alone.