If I could give this place zero stars I would. My extended family and I stayed here for the July 4th weekend. On the first night of check in there were already issues. Months ago, my cousin had booked 5 rooms and requested that they be on the same floor and they said it would be a problem. When we got there, our rooms were on different floors and not near each other at all. They managed to get 4 rooms on the second floor and one in the basemen, but the woman at the front desk who did this was extremely rude. My mother and I stayed in a room and had the most problems out of anyone in our family. On the first night, the a/c in our room was blowing warm air so we had to move to a different room. The next day, our room was untouched by the housekeeping staff and the same night, while I was showering, another guest came into our room thinking it was their room because they were given keys to it. We phoned the front desk and they gave us new keys and promised it wouldn’t happen again. The following day, my mom and I walked in and found all of our belongings by the front desk. The cleaning staff had cleaned out our room! We were outraged, and the staff at the front desk claimed to not know who had done it. The same woman from the first night was once again, extremely rude. We had every right to be angry and to have raised our voices at their incompetence. The lady then told us that we were«beginning to tick her off» and did not apologize for the mess up at all. She then tried to stick us in the basement and told us that our previous room had been booked by a family online. I guess we made a big enough deal about it because she then gave us back our room, and promised nothing else would happen, but refused to help us or find people to help us lug all of our luggage and belongings back up the second floor. On this same night, yet another family swiped their key into our room while my mother was showering. All in all, this experience with this dumpy hotel ended up ruining our much needed vacation. We were constantly worried that someone would walk into our room or that yet again, our belongings would be moved without our permission. The lady at the front desk, who we found out was actually the bar manger, was extremely rude and incompetent about how to act in the hospitality industry. There was another younger lady at the front desk who was very nice and apologetic, but that bar manager lady was terrible. We managed to get a hold of the hotel owner and he refunded us for the entire stay, but then my cousin got charged twice for our room when she checked her credit card account. I mean, yes the hotel owner reimbursed us for our troubles, but I am still giving this place one star and would definitely give it less due to the poor quality of the rooms, the rude staff(minus the young lady) and the ridiculous number of problems my family ran into while staying here. Even if they paid us to come back, I would never ever do so. I do not recommend staying at this hotel. Find a different place to stay!
Daron D.
Classificação do local: 4 Ypsilanti Township, MI
I was completely expecting this place to be a dump, but boy was i wrong. I picked this hotel because we were staying for one night(after a full day at Michigan Adventure) and it was only a total of $ 71 a night. The hotel is real nice on the outside with a swimming pool, mini sauna and exercise room, mini mart, continental breakfast(cereal, waffles, fruit, yogurt, juice, etc). Rooms are real nice(over exceeding the $ 71 price, its that nice) and service is great. They also have a bar(woods bar and grill) which is fantastic(great wings and cheese sticks, strong drinks, and drinks are $ 5 and under). Overall great place, good price and yes i would most definitely stay here again.
Brian N.
Classificação do local: 4 Manistique, MI
Clean rooms, nice picnic areas outside and the staff didn’t mind that we filled our trash can with ice and beer and sat at a picnic table until well after dark.
Greg S.
Classificação do local: 1 Clawson, MI
What a dump! I wouldn’t have paid $ 40 for this mess– go across the street to Comfort Inn. –Mold on bathroom ceilings. –cannot understand manager at front desk(does anybody speak english anymore?) — Dirty overall Place needs to be blown up and started over.
