David’s Bridal

I had a great experience today trying on wedding dresses with a consultant named Lindsay. She continued to check in on us, even as the store was getting busy. It seems as if David’s isn’t as «hands on» as other bridal boutiques, however, a perk is they let you walk around and pull dresses you want to try on. Other boutiques try to find styles for you!

I stopped by here on the evening of December 18^th, 2015 just to get an idea of whether or not this would be a stop when I take my Mom and friends shopping for my dress. I was in there for about 20 minutes and no one else was there except 3 employees. Rude, nasty girls working there. For starters, no one approached me or said anything, one employee walked by me 3 times. I said «excuse me» and she just kept walking. Then, as I’m walking through their very limited selection I hear them talking about an employee all saying mean things about her (or him, I don’t know). Then the one who looked in charge looks over at me and says «what is she even doing». I was so upset, that I wanted to cry, instead I just walked out. I will absolutely never shop here or at any other David’s Bridal, that place is a mess!

Would like to give them NO stars. The rudest people I’ve encountered in a customer service based business. My daughter was looking for a gown, they were not very helpful and didn’t even assist her trying them on. Gave her the wrong size and expected her to do it herself and never checked on her. I expected so much more, wouldn’t buy anything there — ever. Not sure if the other David’s are like this, but this one was bad.

I had made an appointment earlier in the day. I was running slightly behind because of traffic and called to let them know. When I arrived at the store the staff seemed extremely overwhelmed and I was asked if I could wait until a consultant was available. It took about 45 minutes for me to be helped which was a tad frustrating however well worth it. My mother and I worked with Rebecca and she was INCREDIBLE! She listened to exactly what I wanted, did not push to try and sell me on anything and was lovely. I ended up saying Yes to the Dress and I had a ball ringing the bell in celebration!
A wonderful experience overall. Thanks Rebecca!

A very unpleasant experience. I made an appointment to look and try on bridesmaid dresses a month ahead of time. I looked at reviews which were less than stellar but still decided to keep my appointment. We arrived on time and there was a line at a hostess type stand at the front of the store. It took a few minutes for someone to acknowledge us. Gazing around the store it looked like absolute mayhem. People everywhere. Finally someone asked for my name and appointment time. She told us someone would be with us shortly and that we could start pulling gowns to try on. We started to browse the aisles which were about as crowded as the grocery store before a big snow storm. There were brides, bridesmaids and high school girls looking for prom dresses. We stood around for a few minutes after we had pulled the dresses that interested us. Finally someone came and took the dresses off our hands to set up a dressing room. Moments later I saw and overheard the women who was assigned to help us asking the general manager what to do. The GM replied, «Well they have an appointment so just knock on doors and find a dressing room that’s vacant.» She didn’t know to do that?!? Finally she comes back and says that she’s got a room for us. She leads us through an obstacle course of people which included 5 high school girls congregated at the opening of the hall of dressing rooms. That’s where her help ended. She didn’t not check on us once. The dresses were boring, the experience was awful, the help was non existent. There was no where to sit, set your stuff down and there were no mirrors in the dressing rooms. After shuffling around the crowd we decided to leave without saying anything because after all no one had bothered to say anything to us. We ended up at Alfred Angelo which was ten times better. Dress choices were better, there was room to move, sit and we had one on one help with us the entire time. Don’t waste your time at David’s.

I visited both this and the Plymouth Meeting store for my wedding dress shopping. The Plymouth Meeting store blew this one out of the water when it comes to service. The service here was very poor. I did however, get my dress here. I had a corset put in and the finished result was a dress that was too big. The worst part was that they told me to get the bigger size! I used my judgment and got the size I thought. Nobody mentioned that I should have gotten an even smaller size due to the corset adding room.
The alterations were fine, not great. I was annoyed that they do not have large bra sizes in the store. I would think a place like this would. The salespeople I was in contact with were either pushy or neglectful. Neither things are good for buying the most important dress of your life.

I had heard some bad things about David’s Bridal, so I was a bit nervous shopping there for my wedding dress. I ended up having an amazing experience! Jodi was my consultant and she did an incredible job. She let me know at the beginning that she had to help other brides too, but she always seemed to be there when I needed her. She knew the venue I am getting married in and let me know which dresses she thought worked better in the venue. I came in with a list of about 6 dresses I wanted to try on, but I ended up trying on 10 because she picked out some gorgeous dresses that fit my style. I did buy a dress from my original favorites list, but I’m still glad I tried on the others and I was impressed by her ability to pick up on my style so quickly. Jodi picked out the perfect veil to complement my dress, which I did buy. She has been working there for years and she knows the stock very well. She glanced at my favorites lost for less than 5 minutes then ran off to pull all the dresses right away. All in all, I had a great experience and I will definitely recommend the shop to a friend.

I’m so disappointed with my experience at this specific location. I’ve lost track of how many times I’ve had to reach out to corporate to report a complaint. As a bride, shopping for your wedding dress is a HUGE moment and the staff here makes it an unpleasant experience unfortunately. There are quite a few stories I could share, but to make a long story short, this place is a joke. The manager insinuated that I stole a necklace from the store, they threatened to send my dress back to the warehouse if it wasn’t picked up by a certain date even though I was never made aware that the dress was in, when they gave me a date for alterations they guaranteed my dress would be done by my wedding date but come to find out it wouldn’t have been done on time, and I was told by a sales associate that I could do an exchange on the shoes I bought from them if need be but when I went back to the store to exchange them I was told I couldn’t. If the staff here actually knew what they were doing, this place probably wouldn’t be so bad. The gown selection is amazing and reasonably priced. The one star I gave this place was because I did find my dream wedding dress there. But if you’re looking for a place that’s stress free and will take care of you, this isn’t it. I really recommend that you try elsewhere before committing to this place like I did.

Walked in without an appt and politely asked if it would be ok if my mother & I looked around. The woman at the front expressed sheer surprise and I once again asked if it was ok. She said she had appts coming in at 5… I said ok it’s 4, I know exactly what I want and that seemed to calm her down. Out of the hundreds of dresses, I found one that I liked enough to bother trying on. My mom asked one of the consultants if she was busy as she was on her cellphone to which she replied «I have a client coming in at 5» and walked away. Not only is their selection extremely limited to hideous ballgowns, their staff are extremely rude and unprofessional.

I was so frustrated when I left looking for dresses! I wanted a dress that had sleeves and they kept showing my strapless and told me they didn’t have one and they kept showing my strapless! Then the woman had the nerve to ask if I was an indecisive person! They pressure you into buying a dress then and there pushing alternations when you are not even sure you like the dress you have on. It was the first time I tried on dresses and it was not fun.

I’m disgusted to even give this place a one star rating. Disgusting attitudes and customer service. I don’t recommend this place at all. The dresses are of very low quality and the prices are too hiked up. My sales consultant didn’t know anything about anything. Very disgusted with this place

I’ve dealt with this place twice, once as a bridesmaid and once as a bride.
The bad: Both times, something got screwed up on the paperwork or was lost. Both times the sales tactics were borderline aggressive. Both times, I got the feel that they are very rigid about how you are handled, how stuff is documented, and the order they are going to work your party thru dresses, bags, shoes etc
The good: Once you jump through the hoops, the staff works with you to find something from their considerable selection. Some of the party was plus-​sized and had no issues with finding stuff that fit. All the alterations were done very well.
For my wedding, I scored a really classic dress that happened to be on the sale rack, and it was the second one I tried on. I really was not wallowing in all the bridey-​stuff and wanted this selection to go fast, and so was thrilled to find something wonderful so quickly.

After checking out the nightmare that is David’s Bridal in Harrisburg, I decided to come to this branch. What a difference! In a good way! :)
I called and made an appointment, which I would suggest everyone do just to make things go smoother for everybody. I arrived and was kindly welcomed by the front desk and store manager. I told the manager about my Harrisburg experience the day before and she assured me that they would get me taken care of. They put me with «Katie» and she was so kind and helpful. I ended up purchasing the 2^nd dress that I tried on. I happened to be «plus size» and interested in their Vera Wang dresses and they were able to find a couple for me to try on. I didn’t feel pressured into anything.
The entire staff here was so kind and kind of felt like family since I was there trying on dresses alone. I met the sweet ladies who do the alterations and they showed me several ways the ruffles in the skirt could be altered for me.
I also purchased a Vera Wang bridesmaid dress from here in November 2012 with no issues what-​so-​ever. I’m not sure why others left such bad reviews for this place, but I was really happy with my experiences here.

Holy Bridezillas and Maidzillas!
I don’t really understand why everyone is ranting so negatively about this place. It’s a wholesale Wedding boutique — not a star-​studded 5+ star boutique on Rodeo or 5^th ave ave. I think everyone’s expectations to be treated like a celebrity is a tad bit obnoxious. Ladies, you’re getting married, congratulations, but you’re not the first and you won’t be the last. Stop acting like a Diva.
I went here with my mom, aunt and cousins in tow to look for a wedding dress. To be perfectly honest, I had an idea in mind of what I wanted and decided to check out the Vera Wang collection. I made an appointment and everything went as expected. Maybe I had a better experience than everyone else because my appointment wasn’t until 4PM on a Holiday weekend. By then, the majority of wedding-​dress hopefuls had left. The salesperson was very sweet and not pushy at all. After trying on probably 6 different gowns, I was amazed that I found the one. Didn’t want to take it off, so that must be a good sign :)
The dress had to be special ordered of course and while they mentioend that it might take 3 – 4 months to come in, mine showed up in about 4 weeks. Can’t beat that.
Anyway, the only advice I’d give to someone: Don’t be a snob and play nice. These salespeople work with Bridzillas (I imagine, judging from the posts below) all day, so a little kindess goes a long way. You’d be surprised when you get everything you want plus more in terms of service.

Agree with other people. This place is terrible, disorganized and unhelpful. Went to pick up my bridesmaid dress. I had to walk into the ‘off limits’ area in order to get someone to help me. Girl seemed annoyed– didn’t ask me how the fit was came over with a thing to sign and walked off… Gee thanks. Dress doesn’t fit right but not about to let those useless POS’s charge me anymore for alterations… Would never recommend this hell hole to anyone. Go to smaller. Boutiques where the employees care about you as a person!

This is a fine place to go shopping for a bridal dress or for your bridesmaids dress just make sure you have an appointment. The whole experience of shopping here is much nicer with an appointment.
I went here to do a quick look at bridesmaids dresses 2 months ago and they really didn’t want to give me a room to try things on without an appointment. I convinced them I didn’t need help, which was true, and finally they let me have a room. They even gave me grief when i went back to order my dress without having an appointment. I guess I should have learned my lesson, but you know how it goes when you have a kid, you just want to quick get something done when you have time. I actually had to talk to a manager and get her to order the dress for me. I was shocked they were being so difficult when i was jut trying to give them money for a dress that they didn’t have to do any work to get me to buy. So i realize the things I am complaining about could have been avoided. So if you are going to shop here, make an appointment!!! You will have a much better experience.
I will say it was very nice shopping here for Bridesmaids dresses. They have every size in every dress in many colors to try on. It was very helpful. The whole party could put the dresses on and stand together to see how it looked on everyone. That part of shopping here was wonderful. ALSO when you order your dress, it will be tight. The ones on the floor are all stretched out, so don’t be shocked when the one you order is snug.
Now I HAVE shopped here with an appointment with my BFF for her wedding dress. The lady was helpful but I don’t think she understood what my friend was looking for. There was a lot of pressure to buy but we had just started looking. My friend did not get her dress here but there were many that she liked.

This is one of those places where if I could give it 0 stars I would. What an awful overall experience.
My sister is getting married in May in Indiana. She took the other bridesmaids to a David’s Bridal there, and they got what they needed. I’m the Maid of Honor and needed a different dress. I picked out a few styles on line, made an appointment, and showed up to try them on.
My first complaint is that I felt like they didn’t listen to me at all. About anything. I signed up on line and listed that I was a bridesmaid. On the phone when I booked my appointment I said I was a bridesmaid. When I showed up in the store I was congratulated on my upcoming wedding. i corrected her and said, no, it’s not my wedding, I’m the maid of honor. Still, on my paperwork it said bride. Then in follow up phone calls each started with a congratulations on my engagement and wedding. Really?
Additionally, they damn near harassed me to get my sister’s name. Every time I called about anything, «And what is the bride’s name?» No, lady, it’s under my name. They never believed me, and always pushed to get my sister’s name. Why? I’m the one buying. She’s already got her dress which I’ve told you multiple times. Back off. You’re not selling her anything else.
Next, and probably the biggest annoyance are all the sales calls I’ve received. From photographers, caterers, musicians… all asking if I need help with my wedding. Again, not my wedding. I had to call 3 different times to ask for my phone number and email address to be removed from this list. Like I said, they just don’t listen.
I don’t even want to get into the visit to try the dresses on. I made the first appointment of the day, and despite that the sales person was hardly around. She pulled the dresses for me and then disappeared. I had to hunt her down multiple times to get different sizes and styles. I swear once they found out I wasn’t the bride and wasn’t giving up the bride’s contact info they didn’t care about me as a customer.
I ended up getting my dress from JCrew’s website. I recommend going there or anywhere else. Seriously. Anywhere else. This place is awful, and if there is a hell I’m sure it will be walking in the front doors of a David’s Bridal.

I was a bit skeptical when my sister said that she wanted to go wedding dress shopping at David’s Bridal. In fact, my inner snob actually said ‘ew’ (my inner snob is a real bitch though). But my sister is on a budget, and she said that she wanted to go to this store specifically to check out the Vera Wang for David’s Bridal collection. I held my tongue and my judgement and went in with an open mind.
I have to admit, some of those Vera Wang dresses are really beautiful, and my sister looked great in them. The saleswoman (I believe her name was Jodie?) was very helpful and picked out a bunch of dresses that my sister never would have picked on her own, but ended up looking stunning in them. The saleswoman was not pushy at all. We were there for about 2 hours while my sister tried on and re-​tried on countless dresses. She finally narrowed it down to 2 dresses, and Jodie told her to take her time & think about it. She did not pressure her to buy right then & there and totally understood that my sister needed to sleep on it before purchasing.
Look, if you’re going to David’s Bridal, you know what to expect. Everyone knows it’s not a snooty high end boutique, so yes, at times it did get kind of loud in there and it’s not the most beautiful store in the world. But I was impressed with the dresses that my sister tried on and I was impressed by the helpfullness and non-​pushiness of the saleswoman.

Got my prom dress here a few years ago and thought the saleswoman I worked with was very helpful. Not too pushy like most salespeople. One negative aspect about the store is that it is a little crowded from what I remember… some of the racks are too close together

If you want an easy time buying a dress and your bridesmaid dresses, don’t come here. The saleswoman work on commission, because they’re incredibly pushy. If you try on a dress, you have to ask them to measure you, otherwise they won’t do it. They will tell you a dress that is obviously too small looks great, and won’t hesitate to push you up front to purchase. Don’t waste your time here.