I had a family member stay here on a short term respite stay. Family member is end stage Alzheimer’s and requires total care. Our hospice provider, Bayada, contracts with Brookside to provide this service. After we came to pick up our loved one, she was in terrible shape. Not re positioned, or washed, and had severe skin breakdown. Total neglect. We filed an official complaint with Bayada and they are looking into it. Bayada is upset too. We now use another nursing home in Springfield. Private message me for more details.