The UPS Store

The UPS Store model is broken. Owners of these stores are not UPS employees, they make any and all money on services. As such, trying to ask for UPS item like labels, packaging, etc. meets with either stony silence or outright hostility. I experienced the latter on 11/​13/​2015. At this particular location, the price quoted for shipping was a full $ 25.00 over the UPS-​online price.
Thinking this store was an anomaly, I tried another nearby UPS store and when I showed up with my pre-​paid shipment I was met with a whining litany of complaints about not generating any income. I understand that… it sucks, but it’s not MY problem. I made sure to get a receipt for my package.
UPS purchased Mailboxes, Etc and changed the whole game for franchisees. From what I read, you can’t give one of these places away. Consequently, unless you have a unique shipping requirement, these stores are not as customer-​friendly as they should be… in fact it gets darn hostile.
This location is very helpful when you need packing assistance — just watch the quoted shipping price… do your homework.

Just stopped to drop a prepaid FedEx package and these people want $ 5 from me to drop! Said Fedex charges them the $ 5. Really??!

If I could give less than a star, I would. I carried a Dyson 5 blocks to this store as a return and made it by 5:59 and they had already locked the door. As I sat outside yelling that it wasn’t even 6 yet (vacuum in hand to be returned to Dyson) the a-​hole wouldn’t let me in. The package was prepaid, all he had to do was scan it in for pickup. I yelled all this thru the door and he still wouldn’t let me in. This is far from your friendly neighborhood store…

I showed up five minutes before closing with a pre-​paid package — already labeled — and the owner locked the door in my face. When I said, «I thought you were open until 4:00,» he insisted that it was (no, actually, it was 3:55) and refused to take the package. He then ran to his car and sped away.
Granted, I was coming in at the end of the day — but all he would have had to have done was accept the package. No transaction needed to occur. If Michael Della Rocca is locking his doors five minutes before closing time, it means he shut down the register and everything else even earlier.
Businesses these days succeed or fail on customer service. Period. Needless to say, I will never use this location. I’d rather drive an extra ten minutes to the UPS facility in Elmsford where I’m always greeted with a smile, an offer of help, and checked out quickly.

Bad experience, slow customer service ,
the ups package that I sent seemed a bit higher
than i normally pay. when I deal with US direct.
The fedex stores are way nicer, with better services IMHO

Tried to ship our a radio and they wanted $ 25 for labor to pack it up (which is about ten minutes) plus the cost of overpriced supplies, plus the cost of full blown retail UPS prices (no discount available). And they tell you that they are doing you a favor by taking your money and shipping your item. If you tell him it is too much, he says okay and moved on to the next person and ignored me. Not very nice. I ended up going to Staples and shipping it, much nicer and accommodating! The other reviews say the owner is rude and condescending. I totally agree.

Never thought I would have to review a UPS store being that I have used one for years! as I move around for work. This is the WORST! UPS store I have ever encountered. The Owner is such a jerk. He is so unprofessional, never with a smile, sarchastic and just flat out rude. I am definitely not re-​newing. I too am taking my business else-​where.