Sears Auto Center

Echo service reviews here. Horrible. Typical expectations when folks are hired that don’t even want to be there. Horrible service, communications and typical. Don’t go here.

I’ve been to a lot of car repair places, and this is by far the worst experience and value I’ve ever experienced. I’ve never given a one star review before.
The auto center is in the basement of the galleria, and the staff I encountered were extremely rude, telling me to get back in my car until they were ready. When it was finally my turn, I was told that my car needed a lot of work I felt was unnecessary, and that even to check my breaks, it would be $ 15.00. We left the car, and when they finally called they said it was going to be over $ 700 service the breaks in my car– which is insane. They also said all of my rotors needed to be replaced which I knew not to be true. Then, they offered a «promotion» of 10% off. Needless to say, we paid the $ 15, took the car across town, and got the same work done for half the price. I’ve taken my car previously here several times, but this was the last and final time. they’re just too pushy and too expensive for work I can get done literally anywhere.

The service at the White Plains auto motive is the worst I have ever experienced. There was no one to assist me by a simple product and then when I finally found help the person was slow and clueless. Walked out and will never return.

Car wouldn’t start — then barely started. Took it on Sunday at 11ish, was out by 1. Manager was super courteous, gave me all the info, told me to have it checked first, explained cost would go towards battery installation if needed. I browsed around the mall and he called me immediately as the work was done. Nice.

Called in and spoke to Roy over the phone about a quote for balancing my 2 front tires. Each tire for my p215 55r17 would come out to $ 15.99 plus tax. The price is okay, so I decided to go in person. Once I got there, Roy took out a device to measure the tread of the tires. This is when the bullshit came up, he stated I needed a new tire and that balancing would be useless.
They dont sell my tire at Sears, so buying a new different tire (you should never ever buy 1 new tire, either in pairs of twos or all four, plus a different one than what you already have) was out of question. As I drove out of sears auto-​center, I googled «Tire shop» and came across «Mavis Discount Tire» which was a few minutes away. I went in and they balanced my two front tires for $ 12.99 each. The car feels GREAT, no more shaking of the wheel at high speeds and the turning feels «tighter», like the day I bought my car.
Will never go back to Sears Auto-​Center in white plains

Sears (Not the Auto center) — Sucks. Pedro S. claimed to be a cashier manager is a lazy bum, not at all helpful and trying to act oversmart with the customers.
Sears sucks.