Nu-Way Cleaners & Tailors

By far the best cleaners in Westchester County. The owner Richard and family has built their business on consumer satisfaction and pride. They are trustworthy, honest and will stand by their work with the utmost integrity. One of the greatest business’s White Plains should be proud to called a part of their team.

I love this dry cleaners. It’s owned and operated by family and they are all very friendly. They are great with dry cleaning and tailoring. I needed some of my Indian clothing tailored like a saree blouse and a lengha skirt which they did a great job with… Very quick as well! So if anyone is looking for a great cleaner and a great tailor/​seamstress for regular and Indian clothing this is the place for you!

They doing amazing work in a timely manner. I have had numerous gowns tailored and garments clean and they all turned out fantastic. Highly recommended.

In all my many years of living in White Plains and sending my clothing to Nu-​Way, I never experienced anything other than exemplary craftsmanship. Not only was the work perfect but the staff and owners were warm and accommodating. I recommend Nu-​way with no reservations whatsoever.
Annie B.

Bad service, swear and shout at customers, no appreciation of business.
We had been loyal customers for a year. I had approximately 30 items (shirts, suits) to adjust. When I brought them I asked for a discount the younger assistant asks the manager/​owner (heavy set guy losing his hair). The manager says outright no, without looking at how many items they were and without addressing me. Fair enough this where it gets worse. As I am leaving he proceeds to say take it somewhere else shouting as I I am leaving. as I reminded him how much business we give Nu way, he starts shouting in front of the whole store and other staff, even when I ask him to stop, the shouting continues. Then tells me to fxxx off. Shocking. We literally had been spending around 800 dollars a month here.

The customer service at this place is terrible. Normally your card is charged on the 10^th of every month. In this case they charged me as soon as my clothes were delivered. Apparently their policies have changed four months ago. I asked for the email that was sent to customers and was told that they were unable to produce this particular email. I find it quite odd because emails are able to be retrieved. Not only are they over priced they’re incompetent as well. I will never use their services again.

Been using Nu Way for over a year and a half. Owners are always there as well as their two sons who are very nice and helpful. They are very professional and shirts and suits always come back in great condition. My hubby is very picky and approves. I know that most families in Scarsdale use Nu Way because their service and professionalism are top notch.

Owners with very bad attitude.
They damaged a few shirts I brought in one week — 4 shirts all damaged in the same exact part of the shirt and twist-​tied together in one group — owner says «they must have been damaged like that before you brought them in» — LOL!
I had spent hundred’s of dollars in their prior to that and probably thousands at another local dry cleaner since then. What a schmuck.
Instead of doing the right thing for a steady customer, he lied and lost the customer and got this honest review. AVOID!

I have been using Nu-Way’s pick up/​drop off services at two buildings I have lived at in White Plains for almost four years now. The service is ridiculously quick. If I drop a bag of shirts off downstairs on Monday morning, half the load is done and delivered back by Monday afternoon and the other half will be done on Tuesday morning. The shirts are cleaned well, and they even replace any missing buttons that they find. It is a very nice service to have.
The reason that compelled me to write this review is a recent trip I had to their brick and mortar to have an item tailored. The staff was very helpful and attentive. I had a rather complex, detailed tailoring job (sewing on insignia on a Coast Guard dress jacket) and they did it flawlessly. On top of this, they finished the job two days before it was due, had it delivered to my building through their drop off service, and even dry cleaned it for free. I was blown away by this customer service.
If you need a dry cleaner or something tailored in White Plains, I fully recommend their services.

I have used this cleaner for over 25 years. Dry-​cleaning in this area is costly but this cleaner is the best. Many of my friends use them and I recommend them to all my clients and customers who move into the area. From a simple skirt to a wedding dress or formal, they are done right. Men’s shirts are done perfectly, women’s blouses are too expensive for me but I do know women who get all their «shirts» done there too. Occasionally when you have left a stain in too long, they cannot get it out. You only need to ask and they can save you the time and money. I use them for all my winter storage too and rest knowing I will have fresh cleaned wool clothing at the beginning of the cold weather.

I can’t say enough great things about Nu-​Way. I started going about a year ago… I was so burned out on substandard cleaning. I spend a lot on clothing and to not have the appropriate cleaning was so frustrating. THIS PLACE IS THE BEST!!! I feel like I have gone back 25 years to the time when business owners greet their customers, employees know your name and personal attention is given to your problems. I LOVE NU-​WAY!

When dropping off my garmets, I was told that the business could damage them. Rather than trying to do a stellar job they gave me verbal disclosures about how they could possibly screw things up. I gathered my belongings and ran.

Definitely a rip off– the cleaners on the UES of Manhattan are cheaper.

I just called to ask about why my collar stays were not being placed back into my shirts after they are dry cleaned because I started to notice that most of my shirts no longer had collar stays in them. I was expecting for Nu Way to say «Oh sorry, we wil make sure we put them in from now on». Instead I was surprised to find out that they dont take out or put back in my collar stays and havent for the past year, I was just getting luck that they hadnt fallen out yet.
When I found this out I was thinking to myself «Oh shoot now I have all these shirts and no collar stays, looks like I will have to buy some I guess, right?» Nope, the man I spoke to who I am assuming is the owner/​manager said «Sir I am going to send a bag of collar stays to the front desk of your apartment building so you can pick them up tomorrow morning incase you forget to take them out from now on and so you can have them for the shirts that are missing them.»
Talk about putting the customer first! Thanks again, I appreciate it. It really is doing the little things that matter and for that reason I will always use NuWay as long as I am living in Westchester County. As will a number of other IBM employees who I have sent there.
Thanks again!

This place is a scam. I’ve been a customer there for over 5 years, had my credit card on file and sent shirts and clothes in a bag weekly basis. Recently I sent in my husbands undershirt to be washed with his dress shirts. They dry cleaned $ 9 shirt for $ 7.50. I called the manager and asked why they dry cleaned not washed an undershirt, they said they will refund. I asked them to make a note in my account for future, «Men’s Dress Shirts only» so that next time, if there’s anything unusual to my account, they can call me with the number they had in file for 5 years! The manager said they have too many customers to make calls. that she can only put in my account «Men’s shirts only, customers understand any risks of ruining the clothes»
That was unacceptable customer service, and I’m closing my account.
I understand they are one of the biggest cleaners in White Plains, but if they think to have too many customers to prove quality customer service. You don’t deserve me.
In addition, in the past, I’ve put in a floor mob cover in the bag by mistake, and they dry cleaned for about 10 dollars and sent it back. I think that one should’ve been called for my attention before they dry cleaned a floor mob cover. Isn’t that a common sense?

Just started using their services, and so far, so good:
They come to my building, where I drop off my shirts. If I drop off my shirts super early, I’ll get them back by the end of the day! If not, it’s next day service.
Shirts are $ 2 each, which is great!
I have auto pay with them, so they just charge my credit card each month. No problems so far.
I love how they use these cardboard collar things around the shirt collar. I only wear spread collars, so it makes the collar look great when you’re wearing the shirt.
They even repair your shirt buttons for free, if damaged.
Funny thing is, I’ve never actually visited the place. Convenient, no?

The good: Very fast, they do a good job and the service is good.
The bad: The prices are borderline absurd.
I use them because I trust them, but they are super pricey for sure. They sneakily raise prices, a shirt costs 2 bucks just to be laundered now.

I think I’m being overcharged. Since when has dry cleaning a cotton dress cost $ 18?