Nordstrom

This place is about as close as shopping nirvana as one can find.
They have everything, their service is top-​notch and the staff is so friendly. Definitely go here for your black-​tie event dressing, you WILL look like a million bucks when you are done!

They don’t have coupons here like they do at Bloomingdale’s or Lord & Taylor, but they do price match. So if Bloomingdale’s is having a 25% off friends and family sale and Nordstrom carries the same designer, they will also honor the 25% off.
Very easy return policy. I find the sales people just the right amount of helpful.

If you are patient, and not stick to one specific item, you will find clothes that usually cost double for half price. Nordstrom is a place I have been shopping at for many years, since the days I lived in LA, and I still stop here once every few months to renew my closet. What I would avoid in this particular location is the Men’s department during the busy hours. You will see sites that you usually see at century 21. I like it on a weekday, and if possible in the early morning, when the place is almost empty, and everyone, from the shoppers to the staff are relaxed. Good quality and OK prices.

Stopped in Nordstrom to pick up a product I ran out of from Mac. A saleswoman by the name of Zenaida, I believe, helped me get the product I was looking for, as well as recommend the right brush to use after I asked for her opinion. She was not pushy at all, had great input, and also helped me pick out a new candle. Nest Fragrances candle in Moroccan Amber that smells amazing, but the price tag could give one heart failure.

The young man who helped me make the in-​store order was super patient and helpful. I had about 4 visa gift cards that he said couldn’t all be used at once but he kindly transferred those funds on to 2 different Nordstrom gift cards so that I could complete the order! Not many people would have the patience for that, and this was also post Christmas where the store was flooded with people shopping and making returns. Very happy with my experience and I love my new shoes!

I actually started my career at this place about more than 10 years ago. It’s were customer service goes to die. I was there today trying to purchase Hunter boots for the upcoming NYC weather. I was helped by this guy in the Women’s shoe department who rather be getting an anal bleach than helping me find my freaking Hunter boots. Seriously! He was annoyed I asked about the size I should be wearing and if they have an extended calf. He was beyond annoyed when I asked to see a short version. I’m so disappointed since this is the closes location in NYC. I wrote a letter to the manager last year about being racially profile and I guess nothing has changed. It is a very sad day in the retail industry when the last department store to shine based on it’s customer service is no longer providing that. Nordstrom has loss a customer forever…

I bought a pair of Chuck Taylor all black converse on line. Seemed to fit well when I got them but wore them for a day and realized they were too big. I contacted Nordstrom and they of course immediately said no problem bring them back or send them back for exchange. I’m sending them off today (no charge!) and looking forward to receiving the new pair. Nordstrom fan forever.

BEWARE unless your wearing a suit and tie do not expect service or to be acknowledged in the men’s shoe department.
so i was there about 2 weeks ago to return a pair of shoes that i have ordered online.
i got to the men’s shoe department and i walked straight to the registers and stood in line, there was a gentleman in front of me that a cashier was already helping and there was another associate by the name of «collins» that was just standing there next to the registers, so as i am standing there and i see him looking at me waiting there and he did not even say a word to me or acknowledge me, a couple of other associates passed right by me and said nothing, over 10 minutes go by and this other associate walks to the register to ring up a customer that he was helping and he looks at me and asks was i being helped. at that moment as soon as he said that «collins» who was just standing there decides to finally acknowledge me smh. i was so upset and then what really bothered me was that collins tried to justify the situation saying there was no line and that he did not know i needed help, are u serious? well if u don’t ask customers how would you know if they need help or not? and by u saying there was no line but i am standing there for a long time what am i invisible? absolutely horrible, never again will i shop there, id rather drive further to a different store for a better service and respect, than to deal with that.

OMG! Don’t go to the shoe department! I went to the shoe department on two different occasions and did not get the opportunity to try on one shoe! Some brainiac management personnel had the brilliant idea to give a staff person a microphone to announce that a customer was waiting! So each customer that shops in the shoe department has to locate the Announcer who will then announce one customer waiting, two customers waiting, three customers waiting, etc. And all the customers have to stand around idly waiting for an associate to come and make a inquiry about what shoe they want to try on! And after you actually get an associate to assist you, then you wait another ten minutes for them to bring you back the shoe! UGH! I was disgusted. I went there today and was customer number four! I waited patiently and then after an associate was finally free to assist me he never came back with the boot! Needless to say I left the store vowing to never return! The service is substandard. I will not give Nordstrom another dime! I’d rather go to Bloomingdales or Neiman Marcus!

I was recently there to make an exchange for some items I wasn’t too crazy about that I purchased online. Antoinette, from I think the «Top Shop“dept., helped me and she was great! While I was waiting for my new items to be rung up I found a belt that I really liked but it was too big and she was nice enough to go downstairs to a whole diff dept to get me a better size. I work in retail myself and know how tiring it can get, so for her to make the extra effort was really nice.

I recently went here to purchase a shirt and rand into a wonderful person that took care of my needs! Jocelyn figured out everything for my event and added some extras that went along with meetings! I will def go back and the store is very very beautiful!

All staff is very nice and helpful. I love this nordstroms better than the one in connecticut. Staff is also nicer than neiman marcus where they seem to be jealous of people who are shopping !

Compared to every other Nordstrom I have been too, this has been, by far, the worst as to customer service! I have visited this store four different times and in all but one I walked away feeling let down by the service. Especially in my most recent visit.
We visited the store to get my wife’s skirt fixed. When we purchased the skirt we had my mother-​in-​law purchase it on her Nordstrom card so we would relieve free alterations. They shipped us the skirt after they finished the alterations and when we received it, it had a bunch of cloth and threads hanging out of the zipper and clasp in the back. We took it in to The Westchester Nordstrom to get it fixed. The first lady that helped us was fairly new and did not know how to set up the alteration (not the problem) however, after asking others they said we would have to pay for it. We explained that the original alterations where free and that they messed up, but they still would not have it. We gave them the purchase receipt, alteration receipt, card number, phone numbers of the card holder and everything else they asked for. Then they said they still could not do it. Even after one of the main customer satisfaction assistants came down they claimed they could not do it. Finally almost 2 hours later, after telling them we were going to take the skirt to another Nordstrom on Long Island and call the customer assistance number, they said they would do it. Now if you know Nordstrom at all, you know that usually things like this don’t happen. That is why we shop there, they love to take care of their customers. If I wanted to deal with issues like this I would shop at Bloomingdales. I love Nordstrom and will continue to be a customer, I will just avoid this Nordstrom if I can.

I’m specifically reviewing the lingerie department. I needed a bra in a difficult to find size and had heard that Nordstrom’s was a great place for just that problem. The store did not disappoint. An extremely helpful and patient salesperson named Marie helped me. She expertly assessed my size, and brought me numerous bras to try on, winnowing down my preferred style and brand. She also helped confirm that the fit for each was right. I left with 3 new bras, a sports bra, and an adorable pajama set.
Nordstrom does not have a store in NYC, but I’m now a fan. The next time I’m in Westchester, I may very well return to explore the store’s other offerings.

After having spent a day walking around in torturous shoes from Walmart and dealing with the abysmal customer service at Macy’s, I decided to give Nordstrom a try. I knew going in that I would probably spend a little more money, but at this point all I cared about was quality.
Upon entering the shoe department, I was promptly greeted by one of the employees, who had no problem whatsoever walking away from her conversation to assist me.
I told her the specifications of what kind of show I was looking for and she immediately walked me over to what she called «heaven in a shoe». After trying it on and walking around for a minute, I could definitely see what she was talking about, however I could not justify spending that kind of money on a shoe and wanted something a little more casual.
When I requested to try out a sneaker that I previously had a good experience with, she not only brought out different sizes for assurance but started out with the one she thought would work best, which turned out to be the one!
Excellent customer service. Quality products. Highly recommended!

I love this store. I buy stuff here only when I need to. They have good selections. Good and well preserved sales person.
The store itself is huge and pretty impressive.
The store is pricy and rarely they have good deals… But what they sell is not in other stores.
The best thing is a good customer service it’s sometimes what we’re looking for.
I’m giving it a 4 star.

For the Nordstrom café on the 3^rd floor. A very un-​Nordstrom experience. unpleasant staff. However the food is good and is about $ 11 and entrée. Have had the salmon and the turkey sandwich. The salmon equally as good as the turkey sandwich

I’ve never actually bought anything here for myself. Rather, I use it as a one stop shop for all of my last minute gift needs. The Mrs. loves this place too, especially the shoe department, of course. But the pricing is so over the top, it never is a very good deal for me. Unless I need something for a specific occasion at the last minute (actually happens a good 6 to 7 times a year actually) I’ll always buy online, since it’s always proved to be far cheaper.
It’s a really sad fact that if you buy from a local retailer you’re probably going to get hosed, but that’s really the case the days isn’t it?

I love Nordstrom. Now that I live in NYC, I feel obligated to transform myself into a fashion-​forward douche, instead of just a douche. Luckily, Nordstrom has the staff and selection to help me achieve the dream. I bought two Hugo suits during their anniversary sale for ²⁄₃ of what I would have normally paid. Ari, one of the associates in the men’s department, was awesome– helped me find the brand and fit that screams «Look at me. I am way better dressed, less fat and generally better than you.» Of course I’m not– but you wouldn’t know that just by looking at my suits. Ari also got me into a pair of excellent To Boot NY loafers. I now feel as if I could steal your wife and make a million in the market in one fell swoop. (At the very least, they won’t take me for a homeless guy on the train anymore.)
The only thing I found mildly off-​putting was the fact that the in-​house tailor was wearing a suit that fit him like a trash bag.

I am not one who is impressed with brand names or high end items (yes, I was in the wrong mall today… There’s really nothing there for me at the Westchester but I’m sick of my local malls so I came here)
Way over priced. Nice if you have a lot of money and don’t mind paying top dollar.