Enterprise Rent-A-Car

Great service! In and out quick and all on a messy snow day. The team at that location is very professional, patient and courteous.

Assistant Manager Kyle Bohringer was most accomodating. We rented the car from Enterprise Tarrytown and needed to pick up our Car from the dealer in White Plains. He graciously accepted us turning the car in their branch and dropping us off back at the dealer, despite their packed lot.
Brian dropped us off. He too was gracious and friendly and was more than helpful.

I rent regularly from this location and many other enterprise locations. Tino and his team provide the best service I have seen at this location and many others. They are the most friendly and accommodating. As soon as I walk in, they know exactly what my specific request are and have them ready making the rental process very smooth. No matter who I deal with, they all make me feel welcome each and every time. The branch always goes above and beyond exceeding my expectations. Great place to rent from!

Long time monthly customer. Great service. Great staff.

Fantastic! I love White Plains! The guys at enterprise were classy and accommodating. They shuttled me to the train station – no sweat. We’ll be back.

We had a very positive experience with this rental car service, which can be difficult to find in this industry! We live in Queens and had planned to use one of the Laguardia rental places through hotwire for Columbus Day weekend, but the cost was outrageous and prohibitively expensive for a weekend away. So we made a last minute reservation in White Plains and took the Metro North there. They picked us up at the train station and our driver was very polite and friendly. Tito, the manager, was very helpful and got us in and out. They did push the insurance agreement kind of strong even though we said we had it, but that is any rental car agency. The car was clean. The only flaw was that the tire pressure warning came on mid trip and we saw that one car was missing its valve cap. We refilled it but obviously that needs to be fixed. But overall excellent experience and we will be using them again. We got back late so used the key drop off and then it was a quick über ride to the metro north station on the way home.

I reserved an SUV and arranged for pickup in Tuckahoe over the phone a day in advance. I was given a confirmation number and told to call the next morning an hour prior to pickup in order to confirm. Upon calling the next morning they had no record of my confirmation and asked me why I would reserve a pickup in Tuckahoe through their White Plains branch if they have other branches in closer proximity to the pickup point. They provided no explanation as to why they wouldn’t have mentioned that to me the night prior and when I gave them my confirmation number they said their «computer systems crashed overnight». The only reason for not giving 1 star is they provided me with the telephone number to the Enterprise office on Tuckahoe Rd in Yonkers that had exceptional customer service and great vehicle selection.

We rented a minvan to move my daughter into college, here is the good and the bad of our experience. The van was originally rented from another location; this one was more convenient to return the car to. The van was in great shape and we were very pleased with our experience until the return process.
My son was on crutches at the time and literally wasn’t allowed to put any weight on the leg that was recovering so we had a handicapped plaque for him. After returning the car, we realized an hour later while at JFK that the plaque was left in the car. We immediately called and even offered to give them our FedEx account number so they could quickly ship it back to us. We were told not to worry and that they would put it in the mail right away. WE WAITED 2 WEEKS FOR THE HANDICAP PLAQUE TO BE RETURNED, and finally had to apply for another one! Keep in mind that this meant that my son would have to park in regular spots where ever we went and «crutch» to get where he was going. In that time we made several phone calls and were flat out lied to about when the letter was mailed, proof was the postage mark when the letter FINALLY arrive 2 weeks later. This sort of customer service is not acceptable, especially since we had even offered to pay for the return of the plaque.

I had an issue with my minivan that I reserved from another location, so I called several locations looking for a swap and the White Plains location said they could swap me into another minivan or a Suburban. I delayed my trip for them to open the next day, and when I get there the rep there (I believe he was the Asst Mgr) starts feeding me all this bs about how his intern messed up and told me they could swap me out when in fact the cars he had were reserved. He confirmed the notes were made in the system but said there was nothing he could do. He didnt even offer to look for availability at another branch until I made a scene. He never apologized, just said its not his branchs fault, and the branch I rented from should have never released a car with faulty steering. Trust me, stay away from this location.

Extremely nice and courteous staff and the cars are in excellent condition. I can rely on them and it is my go to place every time I need to rent a car.

This is my favorite Enterprise. I prefer National (by a lot) but this is a good branch with very friendly staff and clean cars. Would strongly recommend. I’m only taking off a star because I’m used to National and I don’t think anyone would deny that National has nicer cars and a simpler, quicker process.

Based on one rental. Rates are good. Service tops. Car was not 2014 and missing a headrest! The ¼ tank policy is clever as I filled tank and returned it half filled. Not crazy about 1:00 pm closing on weekends. Renter pickup and dropoff is biggest and best marketing advantage – reason I rent with them.

Great service, excellent staff, always helpful. The selection of cars is plentiful, even on short notice. Easy to get to location and they’ll pick you up and drop you off on short notice as well. The cars are in excellent condition — clean, well maintained, etc.
They would get 5 stars except for the policy that they are only required to have a ¼ tank of gas in the car when you rent it. This is annoying, as it is difficult to know how many gallons to add to get back to where it was, but certainly not a show stopper. A full tank would be nice, giving a credit for the extra gas if you return the car full would be nice too.

I love this branch!
Been an Enterprise patron for years and will go out of my way to rent from this location. Staff are so pleasant and the prices are great. The wait can be long but totally worth it when you get up to the counter.
Upgrades automatically granted if they have ample vehicles in stock.
Pick up and drop off service provided.
Great folks and even better service.
I’m a fan.

This is a really great Enterprise branch. Probably the best I’ve found in the NYC area.
I think it’s under new management because I’ve rented here a couple of times in past years and found the staff to be indifferent and unhelpful — I went back over this New Year period because there was no way I would rent and drive out of NYC at such a crazy time of year. The staff and management were amazing! So helpful. They picked me up on time and were attentive and considerate and really made an effort to accommodate my needs with the vehicle. The woman who does pick ups, demonstrates the rental and signs off on paperwork is an especially good find. She explained aspects of my car’s features I’d never known before! (For e.g., how to tell which side of the car the gas tank is on? There’s an arrow on the fuel gauge! Who knew?).
5 out of 5 and I’m definitely renting here again.

I was in a bind and needed a last minute rental and everyone here could not have been more helpful! They got me in a car even after they didn’t get in their extra stock from the airport. In order to accommodate me they gave me multiple upgrades for the price of my original reservation. Amazing! Great experience and would definitely rent from them again!