Crunch

Great staff but weird and I mean WEIRD gym patrons. Most of these wannabe body builders will hog up a machine for a good 20 – 30 minutes. There’s no squat rack and has limited amount of machines.

This gym makes it incredibly difficult to cancel an account. I moved out of state and they refuse to allow me to cancel my account via email or phone. Instead, I have to either come in to the gym or send a certified letter via snail mail.
They seem to be missing the fact that this is 2016 and paper post is a waste of time. They say they have «processes» and «corporate policies» that prevent them from allowing me to cancel my account over the phone, but this is a franchised Crunch gym.
Also, the gym is small and not very accommodating.

What do you do when you go to the gym? Not to sound like the bastion of fitness over here, but when I go to the gym, I sweat. And you know what I like to have handy when I sweat? A towel. I might want to, you know… towel off that sweat, kindly wipe down the equipment for the next user or even … call me crazy, even maybe take a shower afterwards. I know, I know… I expect a lot from a gym, don’t I?
Look, I realize that this gym is likely largely commuter-​based, and people can drive and bring their own stuff or just for the most part drive home and shower, but I mean… I’ve used gyms in rural locations, crappy hotel gyms… I don’t ever remember not being provided with at least a crappy hand towel to wipe off myself (or the equipment) with.
Perhaps not having a towel wasn’t the drawback I’m making it out to be, though, as the locker room/​bathroom was kind of disgusting, with an unpleasant odor (even by men’s locker room standards) — felt like it hadn’t been cleaned in ages. Two of the urinals were out of order and covered in plastic (but didn’t look as if they had been fully flushed before being covered up).
The gym itself is spacious and has modern equipment. A larger number of these than I would normally expect were out of order as well, but not so much to affect your workout. I’ve only used this gym when visiting family or after the rare visit to our White Plains office, but still… I think I need to plan around it and make sure I get my workouts in before visiting White Plains from now on. And I hope there are nicer options if you are looking for a permanent gym in the neighborhood.

After having been a client at NYSC (home gym White Plains with visits due to work at the Grand Central and numerous Midtown East and West locations), I got fed up with the crowds at rush hour and the insane prices. So in August of 2015, I switched to Crunch. I have zero regrets.
This Crunch location validates parking (saving you around 3 bucks each time). Even on weekends during peak shopping hours, parking is always available and you don’t have to jockey for parking spaces nearly as much as in the City Center. Huge plus. Additionally, the employees are efficient and friendly when they scan your card and they’ve always been accommodating when I’ve had a question.
There has never been a time at which I could not access any equipment I wanted. Cardio, weights, machines — nothing had a wait for it. Even during the most popular hours (weekdays just prior to, during and after rush hour) there is never an issue. The televisions are always working and you can just plug your headset into any cardio machine and listen while you watch it on a big screen. There are eight large (probably 65″) LCD or HD televisions placed right below the ceiling so you can view most of them from any machine. There are others in the weightlifting area too.
I haven’t tried the tanning or used the showers so I can’t comment on that, but the locker room is maintained and the day lockers have always been available. I also haven’t tried any of their classes yet but I haven’t done any exercise class in my 30 years so take that from where it comes.
tl;dr — no waits for equipment, great parking situation, good entertainment set up.

Decent gym for the price. I have seen several complaints here about staff and equipment which is to be expected from any gym. In general and overall, a very good gym for what you have to do. You get what you put in people, so go work out and stop blaming it on the staff or that one piece of equipment that is broken. I have been to many gyms in the past and they all close or change due to management and or pricing. in my opinion, Crunch is a good gym and fairly well run and how can you complain about the price?

The gym and equipment are good quality.
It is occasionally a little too crowded and have trouble using particular pieces of equipment.
Most of the time, it is a good no frills gym.
I recently set up a home gym and tried to quit my membership today, but that can not be done on-​line and not over the phone. In fact it either needs to be done in person or by sending a certified letter. I am too busy to go down there just to cancel my membership, that’s why I am canceling. I couldn’t understand why the letter absolutely has to certified. The person that I spoke to told me that they will not take a regular letter. I think they are just trying to make it a hassle so you can not end the membership. In this case, it worked because I probably won’t get around to getting a certified letter out for 2 – 3 weeks. I am just swamped at work.

Gym over all is pretty clean. Some machines when they are out of order it may take a few days to get fixed. The one thing i think this place lacks is the customer service. I have been a member since this place opened. Some staff are helpful and greet when you walk in. Some loook like they are bothered amd have amd attitude. Won’t even greet you when you walk in. I think that definitely needs to change so members who pay money can feel welcomed.

Decent gym. My gym. For me it gives everything I need and more. Free classes are always nice and they have decent teachers. (I remember when NYSC used to make you pay extra).
I am free to use the studio as I please after class hours which is a big plus. I dont lift much anymore because I’m already in the upper echelon of gainz in this gym and have nobody but the most brollic of individuals to impress and strive to beat. You’ll find me breaking or doing yoga or some other outlandish stuff in their studio here. Dont bother me, because I’m usually in the frikkin zone, Chief.
It gets very busy after work hours and they can stand to update some of the equipment. The gym-​goers are generally cool and polite, but they need to practice better etiquette with equipment usage and clean up after themselves. Be the change you want to see in the world. World = Gym in this case. Welcome to my world. The world of decent sized, convenient and good value gym called Crunch.
P. S. Who cares about some of the staff issues I see being reported. A lot of the complaints are overblown I think and the staffing has improved over the years. Go there to bloody workout and SHUT UP THE HELL UP.

I signed up again in the winter of 2014, and I’ve been going quite regularly in the past few months. I’m leaving a higher rating, because the fenced off section finally opened up some time ago. Now there’s another flat bench, another incline bench, a few more cardio machines, some more free space, a very interesting rig setup now available. This rig has monkey bars, a punching bag, cables, and other stuff. I like this gym, because it has basically everything you’d need at a very low price. It even offers classes for the peak membership. I’m more into powerlifting, but I make it work at a gym like this.

Crunch is a decent gym and it’s close enough to my house. I never have an issue. The girls at the front desk are sweet. Although classes are only for ½ hr– they will definitely kick your Butt!!!

I’ve gone multiple times to this location as a guest with my boyfriend who has a membership. The first time I went they asked for ID and had me sign in. EVERY other time I have come I asked if they needed my ID and they kindly said no and just looked me up in the system and said I’m good to go.
Today I left my wallet at home so I didn’t have to worry about the locker room. The guy at the desk today wouldn’t look up my name or anything. He cut me off and said «we always ask for ID» and instead of following typical customer service procedure he brushed us off and started talking over my head to the people behind us. It’s really quite sad to have RUDE people working at an establishment that preaches no judgment and a positive outlook.
Not sure we’ll be renewing if this is how our experience is going to be.

I have a hate/​love relationship with gyms in general but this place is more of hate. First of all there is no sauna which is super annoying and as someone previously mentioned, the bathrooms are poorly maintained. All I can say is that for $ 10.00 a month, it is what it is. Just don’t have high expectations, as I have found the staff to be rude and unhelpful.
P. S. — they validate parking at least.

I luv this gym!!! Great equipment, free weights, music, plenty of space, good hours of operation and friendly staff. Tanning is available for members. The price is right!

I have been a member at this gym for about 2 years. I only continue to stay a member since there is a Crunch where I commute to on the weekends.
Overall this gym gives off the appearance of a good gym, however the staff is SUBpar.
The manager and front desk employees are oblivious to what goes on in the gym.
There is a lack of equipment compared to other crunches and other gyms in general. There isn’t even a decline bench besides a machine.
MANY machines are constantly broken (bikes, universals, etc.) and these things can stay unusable for numerous weeks before the manager (s) do ANYTHING about it. It took them 2 – 3 months to put a sign on the first bike thats pedals were broken and would randomly lose resistance mid pedal.
The gym is also SLOPPY, the employees don’t even notice or care when people using the equipment leave everything un-​racked and make a mess of the free weight area.
It is also quite dirty, the only time i see it being «cleaned» is when it is being vacuumed. That is the only noticeable cleaning. I have also been told that the tanning machines SMELL ATROCIOUS.
Out of the 3 crunch franchises I have used this is by far the worst ran establishment.
NYSC would of been an instant change over if they weren’t charging a $ 250 fee to sign up with there $ 20 a month deal.

I’ve been coming to Crunch more or less since they opened in White Plains. On the plus side, they have a ton of cardio machines so even during peak hours it’s rare to not be able to find a machine to use. It’s also only $ 10 a month, the exact amount I’m willing to pay for a gym membership. The facility is usually pretty clean (compared to the old Bally’s in PC it’s down right delightful) and they fix the machines quickly.
On the down side, some of the staff kind of suck, people will steal your things from the locker room (bring a lock) and the weights section is full of meat heads who may or may not have recently escaped Rikers. Hey, you get what you pay for. This isn’t a luxury gym, if you need someone to wipe your brow with an Egyptian cotton towel after your hot yogalates class you should cough up the $ 150 a month and head on over to Equinox. If you just want a cheap gym with free parking definitely go with Crunch.

I like this location but I like Port Chester better. Here is why; the staff are more friendly. They actually say hello and take the time to explain and give you a tour around the gym if it’s your 1^st time there. Parking is easier in portchester.

I LOVE this gym! So glad I switched from my other one to Crunch. For everyone who has complained about the fenced off areas — seriously? it’s not like half the gym was blocked off, just one small area and there are plenty of other spaces to stretch if you need to. Regardless, the fences are down and the whole gym is open now.
I’ve never had an issue with the cleanliness of the locker rooms and bathroom, everyone seems to take care of the equipment and staff always make sure to notify guests if there are changes to the class schedule ASAP. There are plenty of machines to use and I’ve never had to wait for one. Staff is pretty friendly and so far I haven’t had a class instructor I didn’t like.
For $ 20 a month with unlimited classes and a brand new facility, I couldn’t be happier. I have friends who pay $ 70 – 100 a month for their gym that is filled with outdated equipment, I’m sure they’ll be joining me at Crunch shortly.

This is definitely one of the better gyms I’ve used. It’s bright and clean, and outside of standard, post-​work busy hours, I am always able to find a machine to use. They even have a rowing machine, which many economy-​type gyms don’t bother with.
The locker room has a lot of space, and the staff have always been friendly.

Love the gym! Leo (who is currently on hiatus while he’s spearheading the new Port Chester location) is amazing, Juan, Selena, Johanna, Nikki, Birchum, everyone is absolutely amazing. I’ve never had any issues with staff and they all know me, say hi and are first to help out when needed!
Love the fact that some of the classes are a half hour because I can pop in before my day starts and then get on with the day. There are parts of the gym that are roped off and have been since I joined in August but in their defense, they’ve been trying to comply with the city code and the architect was too but everytime they’re close, the city puts a stop to it! I’ve seen it first hand.
Juan as a personal trainer is amazing and I love boxing with him! Classes (videography, barre assets, belly butt & thighs) all are great. I love it here & they always do fundraisers and participate in community events.

Lie after lie after lie. I have been a member of what has remained «half a gym» since it’s opening almost a year ago last August. From day one, since taking the tour of crunch fitness white plains I asked about the fenced off areas that account for half of the gym’s floor real estate matts and equipment (most of which account for prime stretching areas, matts for core exercises and other non-​meathead type lifting activities or group classes). I was told the fenced off areas would be open for business when the gym opened in August 2013 which never happened. A month later I inquired again and was told it would
Be another month due to the town fire marshal regs. Month after month to date (march 25^th 2014) I’m told the same lies and still the gym has no where I stretch or do core or other general exercise that should be standard with most gyms. Oh but wait — I forgot to mention that the only fairly decent area to do any core or isometrics is fenced off for gym goers who purchase personal training packages only.
Te bathrooms have also gotten pretty nearly quick and are poorly maintained. Cannot wait to get outta here– ruined my whole gym routine I’ve gained wait being a member here.
At this point I find the management and customer service at crunch gym to be a disgrace and utter robbery of half of the money I paid monthly for the past 8 months waiting patiently for the non-​existent additional
Areas of this gym that are kept behind the chained fences.