Crowne Plaza White Plains-Downtown

I can count on this place. The service is nice. The bar/​café is friendly and easy for a single woman to have meals there. I ate there often and loved all the meals. I felt like they were fairly priced and novel and tasty. Everything is clean and pleasant. It’s not fancy and trendy, but you can count on it. That said, the walls were a bit thin. I could hear more than I wanted to from the hall and other rooms. But it wasn’t impossible. The beds and pillows are great. The bathtub is good and the room has a nice desk, side lights on the beds, good outlets and nice lobby. The gift store has what you want and the service is, again, very nice. I’ve stayed here three times and I love running next door to the high end shopping mall with all the nice services, shops and restaurants.

This hotel has a few folks who can not speak English and more important do not have good customer service attitudes.
The issue is I asked a simple question of where and who delivers food to hotel and I got I do not know from the hotel services on the phone. Then when I asked more detailed questions trying to get info I was told that she has to look at list. But she first said she was reading from list. She never called back and so over 20 mins has gone by with no detailed information.
At this time manager of hotel still has not returned request to talk. It has been over 30 mins
This hotel has lost its business class aspect that I once loved.
I have decided that there are better hotels around that have English speaking and understanding employees as well as a list of recommendation food shops near by available to clients.
Be advise to all customers that if you need anything it may or may not happen.
I give 2 stars because of items stated above.

Not really the biggest fan of hotel stays, but it’s a must with travel. I was in White Plains for an alumni conference and Crowne Plaza was the host hotel. I had a nice room and it was very spacious. The bathroom was nice. It had a great mirror with LED lighting. I’m starting to see that in more hotels these day. I fancy those because it helps with putting on makeup. The thermostat was great. I usually don’t even mention this, but I spent quite a bit of time in the room and that week we experience all 4 seasons, so a working thermostat was crucial. Just an FYI, if you’ve read the reviews and see one by a reviewer mentioning rust stains on the mirror, not true. There is a mirror that appears to have rust stains, but it’s obviously a part of the décor. I’ve seen the hotel photos and other photos from guests and those are clearly a part of the decorating scheme.
The staff at the Crowne Plaza was great. Because I spent five days here. I was able to learn names and they also knew mine. They treated everyone with our group like this was home. Everyone was helpful. Amy who worked with our group the entire weekend and during the planning of the convention was excellent. Super professional and never complained despite some of the personalities she encountered. Thanks! Emily, Stevi and Karine and other staff members whose names I dont’ recall right off hand went above and beyond to assist me with anything. They were great.
All of the event spaces were setup properly, we had the right AV equipment when needed. They have an are with computers, which was great because they had a least four computers setup and a printer, which was helpful throughout the conference. They have a great gym inside with a cardio only side and another for weights. They had a great indoor pool. I only saw people enjoying it. I didn’t have time or a swimsuit. I even dined at the hotel restaurant for breakfast the last day. They had a very nice buffet.
I’d be remised if I didn’t mentioned the shuttle service! They have a shuttle that runs every hour on the hour from the Westchester Airport and they are there like clock work. As soon as I arrived. I was on the shuttle in less than 10 minutes and the same for the departure ride to the airport. Overall, great experience for a person who doesn’t really like hotels. This one made me feel at home.

Wow… I can’t believe any business person would ever stay here. The people at the front desk pretend to be fun and happy and helpful, but they can barely answer any of my questions… And they’re fairly conventional normal questions.
And I really can’t believe how horrible the Wi-​Fi is here… It is so slow, and the people don’t know how to make it better. Seriously, this is not a place for a business person to stay.

The hotel is fine. The room is comfortable and amenities are sufficient. I’m a frequent business traveler and stay in this hotel chain often.
My review for the hotel is closer to 4 stars but the review for the bar/​restaurant is a 0 star. I’ve been here many times and the bar area is normally fine with competent people but it has been a while since I’ve been blatantly treated by a bartender as abrasively as I have for no reason. I don’t complain but it was bad enough to review. I’m a typically business traveler and have seen it all. After being ignored a long time, I was given attitude for asking menu after 40 min of sitting at a small bar. The glass of wine I was given (after finally ordering) was a random glass of wine from earlier in the night which was just sitting there after a mistake pour. I asked for a fresh glass but was told to deal with it. Fine, ill take it. Now my food — the kitchen messed up an order and the bartender’s response was «im going home… i’m not dealing with this shit» when I asked what happened. I was completely fine with the mishap as it was a minor adjustment but I simply asked what happened. The 2 bartenders and cook went back to the kitchen argue after things got inappropriate. I’ll be back at the hotel for work but not the bar.

When you stay at a hotel on business, you rely heavily on Internet. For one simple reason: to get work done when you’re not at the office. That’s been impossible all this week at this hotel. When you’re paying $ 200 for a room, and can’t even provide a decent internet connection, you have a recipe for one thing: a lost long term customer. Simple as that. Everywhere else: avoid the restaurant at night. Food is ok, service was deplorable. Restaurant during the morning was much better– for both food and service. Rooms weren’t bad. Pool is tiny (if you call it a pool).

My husband and I stayed here August 2015 in a wedding block. I had read reviews prior to our stay, so I was in no way expecting a 5-​star accommodation. However, the hotel failed to live up to even moderate expectations.
Following the GPS, it was not immediately apparent where we were going or how to enter the self park garage. Once we finally asked a valet and found our way, the parking situation was fine.
The first major drawback we encountered was in entering the hotel from the parking garage. Following the very limited signage in the garage elevator, we exited into what appeared to be a function space because it was PACKED with a large wedding party. We ended up riding the elevator two more times before someone from the wedding finally saw our confusion and told us that yes, in fact we did have to wheel our bags through their reception to get to the lobby. This had to be the most awkward and worst layout I have ever encountered at a hotel.
Once we checked in and got up to our room, the accommodations were adequate — king bed, a desk, and one chair with ottoman. It looked like they tried to update the interior somewhat recently, but it still felt very tired inside. The iron was rusted and dropped water. The bathroom was just gross, I guess the «renovations» didn’t even make it that far.
The biggest complaint we had was upon opening the mini fridge to put in a six pack we bought, we found someone’s molding leftovers. It was completely disgusting and really made me question the thoroughness of housekeeping if that was allowed to be left for who knows how long. We also had to call three (!) separate times before someone finally came and took care of it for us.
The next day we tried to do a few errands and eat before the wedding — an area we thought would be well situated really kind of sucked. On a weekend without waiting for the mall to open, there was really no where to get food close by (aka without removing the car from the parking garage). So, we ended up at Whole Foods, the only open option within walking distance. Entering the mall once it did open also proved to be a challenge — why were there no signs of clear entrances between the hotel and the mall? You would think that would be a main destination for anyone staying here.
Overall — the layout, staff, cleanliness and location were all very lacking. I guess the only positive was we didn’t pay much for it. Beware, you definitely get what you pay for.

I gave this hotel one star because, the bar service was actually helpful. If it wasn’t for the bar and also the doorman, I would give it zero stars if possible. The doorman was professional and polite. Front desk staff was rude and condescending when it comes to solving customer complaints. Internet is non existent at best. The floors smell like someone died and was buried in curry. The hotel looks like it survived hurricane Katrina and then just reopened without any cleaning. It’s IHG, what do you expect? Actual service? Clean rooms? Hospitality? Hahaha fuck no. Fuck this place.

So far so good

The room was fine with one major exception. When we checked in the AC was off when I went to turn it on I noticed that it was leaking and the carpet in front of the unit was soaked. I called housekeeping and was told that someone would be up to look at it shortly. Well I’ve checked out now, the puddle continues to grow and no one has checked the unit.

A 4-​star hotel with no rooms that have 2 queen beds (so they tell us). They hardly answer their guest services phone, and when they do they’re quick to transfer you to someone else with a dead end. When my wife asked the front desk clerk, ‘why so curt?’, he matter of factly told her ‘people from NYC are temperamental’. Ironically, we’re not from NYC and found the people in NYC more accommodating. Rooms are smaller than your average 3-​star hotel and of average appearance. They have mirrors hanging above the desks that are supposed to be artistically spotted, but seem more dirty than artistic due to the appearance of the rest of the place. Called the GM, Steve G, early this morning and left him a message, and yet have to hear from him, and it’s past 4 PM in the evening. I’m still around if you still wish to answer my call.
UPDATE: Although our experience with this hotel started out not well, after Ellen got involved, things changed dramatically, and for the better. It’s quite remarkable how one person who cares genuinely enough to make a difference can change one’s experience. Thank you Ellen! Keep doing what you do because you’re good at what you do and it shows.

Nice, clean hotel with excellent staff. Since I’ve arrived the hotel staff has been exceptionally kind and friendly, and the room comfortable and very clean.
I needed to take a shuttle this morning and had reserved a place yesterday; however, even though I checked with the shuttle driver this morning before she left, she didn’t indicate she was going where I needed to nor did she ask my name to see if it was on her list, so she drive away. Ten minutes later I had asked a desk clerk if my shuttle was late and explained what had happened. She immediately went to tell the hotel manager. The manager came out to tell me that that was my shuttle and that they will pay for a cab to take me to where I needed to go. She summoned a cab and gave the driver cash enough to drive me to my destination. I didn’t have to ask for Abt type of solution; she stepped up and took care of the situation in a professional and prompt manner, much to my surprise as I had no idea that the shuttle that I watched drive away was the one I was supposed to be on.
In the café and restaurant, the staff was always on the ball and did an outstanding job. The food I had tonight was great: seared scallops on a bed of puréed parsnip; excellent!
If you visit White Plains, NY for any reason, this is a great hotel to stay at. Highly recommended!

Great front desk and staff. I believe his name was Sean or Shawn at the front desk was very professional and helpful. He went out of his way to help me with the cab he called for me. i left my stroller in the cabs trunk so I contacted the front desk and he went above and beyond and got me my stroller back. He followed up with me and was amazing. i wish i could have thanked him in person but ran out of time. the other staff were helpful too by calling cabs for me and helping me find food, banks, and train station. Mark the Bell man (please forgive me if that is not his job title) was super nice nice nice. He was professional and answered our 50 million questions we had about NY. The young columbian lady in the gift shop was nice as well. The room was a dble bed occupancy with enough space for 4 people. AC worked great, room appeared clean, and had flat screen tv. bathroom was big enough for two people getting ready. The sink plug was broken so sink filled (not a deal breaker) was to busy to call for help. towels were decent and bed sheets and mattress was comfortable. Last day i asked housekeeper for extra towels and she responds (I thought you were checking out) im like yes i am but we shower 2 times a day and we are a party of four. i just felt like i should not have been questioned about towels. i could have given four stars only but maybe she was having a rough morning as we all do. overall all hotel was great with amazing front desk, bell help, and shuttle driver were super friendly. As for the housekeeper I would have said you were friendly but that comment rubbed me the wrong way. its towels not a free margarita i was asking for. geez! anyways i will stay again. i paid between $ 170-​$ 190 a night thru Expedia. Price is not bad considering other places… close to grand central train station wanted $ 300+ a night. by the way breakfast was so so. i had the american breakfast with cold potatoes and the eggs were blah. my recommendation is stay here its close to good places to eat and shop. $ 7 cab ride from hotel to train station, hotel to Walmart, and hotel to mall. You could take one train from white plains and get off at grand central and explorer Manhattan.

I’m on a current bad luck kick with hotels. The week before, in another city, I got bumped from two hotels and then the next week, I figured I’d be fine as I’ve traveled all over the world without any issues.
However, things weren’t smooth sailing here. I showed up and even though I had a printout with a confirmed reservation… they didn’t seem to have one in the system for me. Thankfully, there was room, so i had a reservation. However, the person at the desk didn’t give me the information on our company’s deal on breakfast, didn’t put my frequent rewards number in after being asked twice to ensure it was there and additionally, wrote the wrong number on the sheet with my room number, so I went to a room with someone in it! When I went back to tell them, I got helped by someone else — who was nicer, but still didn’t solve my issues (he gave me breakfast info and the right room number, but he again messed up on frequent rewards number).
The stay was ok. The rooms aren’t very sound proof but they’re clean and spacious. Service was decent — it ranged from very nice to somewhat cranky. I thought it was kind of expensive for what it was as well.

Located in the heart of downtown White Plains, walking distance to many restaurants. One negative air conditioning/​hearing unit very noisy.

Three is the magic number…
The Crowne Plaza White Plains is exactly a 3-​star type of place. They do nothing particularly well and also nothing poorly. Just middle of the road. They’re undergoing a bit of renovation which made check-​in and navigation of the lobby just a little bit more cumbersome.
The room was warm, spacious, and adequate. Not the lap of luxury, but I was not expecting it. The bed was soft and large with fluffy pillows. It got the job done. The free WiFi was a bit slow making it hard to get much work done. That said, the word free has some important implications here.
The fitness area was small and limited. Split between two rooms, there were some dated cardio machines that worked fine in one.
Overall, my stay was fine. Fine as in 3 stars.

Great location with a mall and Whole Foods across the street. I went to the Cheesecake Factory and had some beers and watch NYGiants game. The hotel was very clean and staff was friendly.
I presented in the hotel and audio and video was very good. I’d definitely go back to this hotel.

At first I couldn’t justify slamming this place as the root of my problem seems to be with a lack of communication between
and the hotel. Since I don’t know how that mechanic works it’s impossibly for me to say who is to blame. How the hotel handled this however added insult to injury during my adventure last night.
When the front desk couldn’t find my reservation, for which I had a confirmation email with confirmation number from
I said «don’t worry I’ll go stay a few blocks away at the Ritz and management can sort out the money tomorrow.» Unwilling to loose the business (even though they were «totally booked») they insisted for me to wait at the front desk while they sent a janitor around to find empty rooms to clean. After the 4^th 15 minute interval I finally met the night manager Lourdes, who insisted that within 15 minutes I would have a room. Being tired and stupid I figured I would wait another 15 minutes. After an hour and a half I was finally given a room! Which they asked me to split with another stranded want-​to-​be guest with an identical issue even though they had 3 of these «rooms» available!
The rooms they eventually gave the other stranded guest and me were the living room/​kitchen room only section of a suite. There was no bed… Lourdes insisted the couches were quite nice. The awful pull out couch without comforter was lumpy, stabby (I have a bruise from when I rolled onto a spring wire on my ribs), and concave severely towards the center. Incase you’re curious, this luxury suite accommodation set me back $ 313.39 for my 6 hour stay.
I would have complained but I was there to shower and sleep so I could be rested for work in the morning. Luckily my desk chair is far more comfortable than the couch.

I’ve never stayed at a Crowne Plaza before, but I unfortunately was not very impressed.
1. The elevators here were a pain in the rear end. You had to swipe your key card every damn time you wanted to use it. Part of me appreciated the added security, but exactly how many serial killers are in White Plains, Crowne Plaza? Ease up on the elevator access.
2. No free wifi.
3. Shower had mildew in it.
4. No guest info book was in our room, so we literally had to call the front desk for every damn thing — from check out time to pool hours.
Perhaps I’m being picky, but I was hoping for better given the price tag. I may think twice before booking at another Crowne Plaza hotel.

It’s just OK, considering the money you have to shell out for a night here. There is nothing memorable about this sterile, made-​over semi-​glam hunk of concrete. Funky lobby layout, not very welcoming, 3 or 4 ridiculous levels (so ridiculous they have to be ramped) all within about 25 feet of each other, in the middle of the lobby. Felt like a dizzy stairclimber at the gym every time I came downstairs for a cup of coffee and a (not free) paper. Fire the architect, I demand it!
Staff is ok, but numerous of them have the New York ‘tude. Hint to all you people at Front Desk: Everyone’s special, but you’re not THAT special.
Pricing policies: Find something complimentary here other than a cocktail napkin and I’ll buy you an eight dollar beer. Even the Internet is an additional charge if I recall. Want a paper, a visit to their club lounge (sorry, they don’t have one here, WTF?!), an apple, a quick free lounge breakfast? Pull out your wallet. There is no free anything here, even if you’re a Priority Club member.
My colleague told me there’s a very nice hotel being built one block away and it will pull a lot of the $ 200.00 /​night crowd away from Crowne Plaza. Sorry guys, just not impressed with your hotel at the current rates. Ritz Carlton is just down the street. Seriously wish I would have paid 80 bucks more out of my own pocket just to say I stayed there.
One advantage is: Morton’s, Outback, Cheesecake are literally outside the doors.
Bottom line: Nonetheless, the new competition soon to be on the block will take Crowne’s pricing down a few notches, which would be justified.