Value City Furniture

I was very very very hesitant to even enter a VCF based on the reviews. But after looking at several other stores (and scouring Craigslist) and coming to terms with the reality that we simply couldn’t afford to pay more than $ 1K for a couch right now, we gave them a chance… And ended up really really liking a lot of the furniture in the store! We found a couch we liked (Kroehler brand, Jules Cumulus line) and after scouring the internet for reviews for weeks (with mixed success), finally bit the bullet and bought it. A lot of the poor VCF reviews seem to stem from the delivery experience so I had my expectations low. But to my surprise, after being given a 1−3pm window of delivery, two really nice guys showed up at 2:20pm. They happily unhinged the front door to get the couch through. A great experience. The couch looks great– only time will tell how the quality will hold up.

We bought furniture for over $ 3000 and per the advertisement we were supposed to get 8% discount PLUS free delivery … (Presidents’ Day sale)… But they charged us delivery and when we called they said that if we got free delivery the other discounts wld be cancelled … when I live charted with another rep she said that by «this week «the advert meant Tuesday to Monday (we got our stuff on Monday » … Smh …
So annoying … Will ccle the order … I will never shop there again

Every time I go in this store to find something specific, I always find the perfect item!

Well my grandmother and I recently just bought furniture for my new apartment. The sales women was really nice and had so much knowledge on the items in the store. She told us that our furniture would be ready to pick up last Tuesday which was great because my whole family could help with the move and I finally had off of work. Well that morning my grandmother gets a call from the store saying ALL furniture was in, when my grandmother arrived at the store that wasn’t the case. The biggest item my sofa was not in, my accent chair and a side table was the only thing there. We were all upset especially because we bought the furniture over a week ago, the store told my grandmother everything was in, and because I have nothing to sit on in my living room. My grandmother got a call the next day saying the couch was in the person on the phone seemed not to care this was an inconvenience and could not help my grandmother on the phone. MY grandmother went to the store seeing what they could do. My grandmother asked for free shipping since we all work odd hours and this was a huge inconvience and they said yea they could do that but it would have to go all the way back to the shipping store. Which would take another week. I am just upset that we were told everything was there when it wasn’t and that the store was reluctant to help us with the inconveince.

Value City is now ripping people off by offering to finance with no credit check. However, when you add the monthly installments the total payments are 3 times more then the total cost of your purchase. They will ask for a deposit and if you try to cancel they will give you the run around and will not return the deposit. Don’t fall for this trap.

Good solid furniture for the price, but leaving 1 star because they made us wait over half hour to pick up a piece in the back of the store. Ghetto guys with bad attitudes working back there, doesn’t make you feel good about spending $ 3k.

Salesman was great, but the other associates were the worst I have experienced. It was like everyone hated eachother, plus the customer. They were unwilling to deliver a piece of the multiple items I ordered, and then took an excruciatingly long time to pull the item to try to load it in to my SUV.

I purchased furniture last may 2012 from value city. At the time I thought it was a great deal because I was nine months pregnant and on maternity leave the store was offering 36 mos. no interest. Well according to my paperwork after purchasing 2500.00 worth of furniture that’s not what I received. When I spoke with the store manager at eastpoint mall location where I purchased the furniture. She told me that the salespeople will tell you that just to get the sale. However everyone doesn’t qualify for that deal. Wow!!! I couldn’t believe she admitted to me that she’s aware of this practice and continued with the conversation as if it was okay. When I asked her if they could pull the promotion that was being offered at that time she told me no we don’t keep records of our promotions. Also she continued to remind me that value city no longer deals with the comenity bank whom at the time financed the furniture. And no I didn’t stop trying. When I called the corp. office I got the same response. Needless to say I have always purchased furniture with value city. But I have since informed all my state co workers family and friends not to ever buy from them and neither will I ever purchase from them again. The promotions are scams and management and corporate are aware of what’s happening.

I had went to this Value City a few times with friends to look and purchase. Since I am new to town, I wanted to replace a few broken things from the move. I figured why not give them a try. Beautiful furniture, horrible customer service!!! While there, my sales lady was all over the place. Taking care of two customers (or more) at one time. I literally was walking out the door. She called me back and we proceeded with purchase. I specifically told her that I am new to town and will have no one to be there. She said fine and they will call with appts to pick. I got that called and they gave me a 4 hr window with a 30 mins before courtesy call. I was livid, but she told me there were a few ppl ahead that I might be able to run home on my lunch. I got that call 1030 am in the middle of a 2 hr meeting. I tried to give options and driver told me to call store. I called the store and was placed on hold for close to 45 mins. When they finally reached me, they hung up!!! I called back and they placed me hold AGAIN. 5 mins into call, the same person who told me to hold, was the person who called me. I explained the situation, I told him I can be home by 12(now already 10 mins to 12PM). He said he will have them do another stop and come back to me. I said fine. 12:20 I received a missed call and i promptly called back and told them I was on my way. The lady said OK, she was going to let them now. Then the same sales person (DAVE) got on the phone and said that I told him I was going to be home at 12 and now they are gone. Not to his knowledge, they already told me they only had two stops in my area (I was 2^nd) and then they were off to Towson. He tried to make me look like a liar. I said I am 5 mins away you clearly was not listening when I said have them call me. You was just trying to dismiss me. By that time I had lost my cool and was screaming. He literally told me to stop screaming or else I will have to wait until the 15^th to get my furniture. REALLY!!! I want your supervisor. Though he tried to remain «STERN» I find it funny how the men was still there when I arrived with my box spring at the top of a 3^rd floor walk up! I apologized to them and will be heading over to the store to make a in person complaint on top of a corporate one as well. I knew I should have walked out from the start when the salesperson was busy… bc it spilled over into my delivery. NEVER AGAIN!
EDITED:
Corporate called me soon as I wrote this and apologized. I wish the person on the phone was the person I dealt with all along.