CarMax

Ordered a BMW for delivery from PA last week for test drive today and the vehicle is still not ready for me to see. Had dealt with 3 different people with NO FOLLOW THROUGH from anyone and have had to micromanage the entire situation, still not to get the BMW and to only get a run around. This is the worst car buying experience i have ever had. They lost a sale and i never return there again.

Purchased a 2012 GMC Terrain (12K Miles) from Carmax White March on Jan 6. Drove the car two days and that Saturday the engine light comes on (Codes P0011 & P0014). Immediately take into Carmax and service was closed until Monday; told they would look at first thing Monday and given loaner car. Monday afternoon, finally got word that they would need to send to GMC dealer for warranty repair first thing Tuesday and should be ready by that evening. Tuesday, still not at GMC for work, now going to take on Wednesday along with having previously scheduled Lo-​Jack install performed. Wednesday, Lo-​Jack was no-​show, not taken to GMC also… Thursday, find after multiple calls that Lo-​Jack installed but vehicle still not taken to GMC for repair; promised first thing Friday (priority) and would be called in morning first thing to confirm. No call by 11am, called Carmax and told vehicle at GMC but they can’t reach anyone for a status. Contacted GMC dealer myself and told warranty repairs done but cause of issue was extremely low and dirty oil. (Note: we only drove the vehicle about 150 miles between purchase and taking to shop). Very dissatisfied, what happened to the detailed screening of every car sold? Failure of quality control, failure of follow through and failure of communications… I’m over 50 year old and have bought many vehicles both new and used and have never experienced anything like this. Now at the end of this ordeal, I’ll get a ‘gee, we’re sorry’ along with the aggravation and stress this experience has been vs the pleasure purchasing a vehicle should be… Definitely not the way to treat customers!

I have had past experiences with the service deprtment and I must say they were not anything great. I allways look at customer service as one of the driving forces of a business. I must say that the experience that I had on 11÷3−11÷5 was EXCELLENT. I went in with a list of problems and Carmax (along with MaxCare Warranty company) made this experience the best I’ve had ever. I had a minor hiccup with getting a rental car and was able to secure a loaner from Carmax in ONE HOUR! Service Rep Darrel Lewis provided excellent service and I am pleased with the work they did on my car. And they washed it and topped my gas off! excellent work!

I have purchased 3 cars from this location. Every experience has been fantastic. We especially love our sales agent James Johnson. From sales to financing to service, everyone we’ve dealt with over the past few years have been professional and respectful. I recommend this location and James Johnson as a sales agent.

I really enjoyed my experience going to this car dealership. Although I went here to purchase my first car; I have been with numerous family members when they went to buy cars and I always felt that the dealer was a bit too aggressive. Here I knew exactly what I wanted and even had a car ship from another CarMax in Florida. The one thing I can say really stood out to me was the fact that the associate helping me really cared about whether I was going to be happy with the purchase. She saw that I was not as excited as I was when I walked in and even pulled me aside to ask if I was truly happy with the car. She even went as far as to tell me that «we» can find another and that I shouldn’t feel pressured to buy something today. Who does that? Isn’t your salary base on commission? Me not buying a car today was waste all of the time you spent with me today. That just made my decision even clearer and I knew that this was the place I wanted to buy my car. By the way I wasn’t bummed because I didn’t like my car I was a bummed because I couldn’t afford my dream car yet.

My sales associate was nicholas santana. Great sales guy! Good extensive knowledge in cars. We purchased a 2011 Nissan altima SL. Still have the car. Runs great. Customer service was excellent, with any doubt I would buy a car from them again!

9÷25÷14
Wanted to get my car appraised to see what they would offer me if I decide to sell her. Mike was at the door when I arrived and greeted me immediately once I walked in. He asked if I was being helped and what I was coming in for. He immediately took care of getting the appraisal process started. Once I was entered into the computer he took me over to the waiting area. I sat and played on my ipad and phone in the interim. He came about 15 mins later to give me an update that they were wrapping things up and I should be done soon. 10 minutes later he came over with the offer and his business card and told me to give him a call once I decide what I want to do. Great hassle free experience!

High pressure sales tactics. Rude employees are the norm…. Went there a few years back to get a car. They kept trying to pressure me to get into some Jeep program with $ 5,000 cash back. They guy who was helping us initially disappeared and another agent showed up. When the first guy found out he got angry at us!!! The prices for the vehicles are much higher 20 — 30% more. They also would not offer anything for our trade. STAY AWAY.

Went there looking for a BMW OR BENZ. They had both of them in-​stock. And the sales guy i was dealing with was ultra friendly & nice.
I test drove like 6 cars BMW & BENZ. The sales guy was always calm & very intelligent in cars & loans.
Total of like 2 hours in questions & test driving. Also got to do a long test drive also. Another A++++++
In the end. I decided to do some more research before buying and he said no problem and gave me his cellphone number and said call me when your ready.
He was very very professional & nice
Will definitely go back when i’m ready. A++++++++++++++++++++

I had a great experience selling my 2008 Toyota Rav4 and buying a new 2014 Nissan Rogue SV from CarMax. I saw the car I wanted on their website and requested a «hold» on the Rogue so I could come in and test drive the vehicle. Before the end of the same day, a sales consultant contacted me (Steve Fogle) to confirm my appointment and to contact him if I had any questions in the meantime.
I arrived that Friday morning and was punctually greeted by Steve who was waiting for me by the front desk. I informed him that in addition to test driving the Rogue, I also wanted my Rav4 appraised for a potential trade-​in. He input my information in the computer so the Appraiser could look over my vehicle while we were out test driving the Rogue.
By the time we came back (15 minutes or so), the appraisal was already completed. The appraisal came out $ 2K more than what I expected based on online research. I think it helped that I had detailed records (to include receipts) of all of the maintenance that was performed on the Rav4.
Steve was such a pleasure to work with. He was professional, courteous, and knowledgeable. He took the time to answer all of my questions (and I had plenty) explaining the entire process in detail to make sure I understood everything. I did not feel pressured at all and he made me feel at ease during the entire time. Thank you for making the whole car selling and car buying process a pleasant one!
If you are in need of a vehicle, I would highly recommend contacting Steve at the CarMax in White Marsh. His e-​mail is
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Buyer beware! Purchase a car from CarMax, White Marsh on 4÷16÷14 with a written agreement for CarMax to reimburse me, the buyer, the amount of $ 215 for transmission service at a Mercedes dealership, which CarMax was unable to perform. CarMax has failed to reimburse the money even though written documentation exists and proof of performance was submitted on 4÷16÷14. Twelve weeks later, still waiting for reimbursement. Assistant Service Manager no longer answers emails or returns calls to me. This dealership will do anything to sell you a car, yet has no intention to back up their commitments with appropriate action. Please shop elsewhere, you can certainly do better.

Don, t expect a fair price for your trade in. They gave me 14,000 and told me that was the value. Blue book was 16,500. I just saw my actual car listed for 18,500. Come off as honest, no bs but don’t believe them.

I CALLED. I SPOKE WITH A WOMAN THAT WILL REMAIN NAMELESS BECAUSE THE NATURE OF THIS REVIEW IS ABOUT TO BE SO HORRIBLE!
Look. I called ahead of time. Told the lady we were looking for a van. She said great, see you when you get here. I arrive 10 minutes later. The vultures descend. But once they found out that I was looking for someone in particular they all literally became ghost. The lady NEVER came. No one said, hey you guys have been standing here for a while, can I help you. We left and no one cared not in the least bit.
I’m annoyed I’m even writing this much and spending additional energy with regard to this place.
Should you go: not if you don’t have to.
And I will say that we checked on their computers they provide there, and saw NO vans listed for that location. Would have been nice if the lady could have took a moment to check the inventory and say ma’am we don’t have any on this lot but we can get these one’s i see nearby here for you…
Just disappointed.

Bought a Lexus IS 250. I was set on the exact car I wanted knowing it was difficult to find. Salesman knew nothing about the car and pretty much smiled and nodded at every question and comment we tossed his way. Salesman said that according to company policy, all prices are non-​negotiable. Which is a lie, because not our first purchase at Carmax. He snuck extended warranty to our bill when we did not want it. I noticed it was added as I was signing papers and asked that it be removed. He also claimed the selling price was final including all the extra fees. False.
Drove home with the car. Airbag light turned on. Window made cranking noise. And no sound from the speakers. Taking it to service was hell in its own. Too nearly 2 hours to simply drop off car at service. They tried to give us a giant boat sized old Chevy Malibu to drive in the city with.
Had to wait days for Lexus to show up and check it out because of the untouchable oem parts. Carmax not certified in this area.
After getting the car back, service man was almost dead in the ears, and claimed he couldn’t hear anything from the windows. When other service people finally heard the noise they claimed that how the Lexus window sounds. (Just the «one» window) After admitting that it sounded broken, a few days passed to order parts and reinstall. Had to once again drive out to wait for a service claimed to take no more than an hour. Not true. (Bring a book)
Finally the car is home. And I love it. Almost 3 months later, the sound is yet again silent. Just called Carmaxx to get an appointment to «have it looked at». Receptionist can’t answer any question but send customers to voicemails of people that can answer questions. And that is where I stand today. To be continued

I CARMAX! best spot to trade/​sell your car at. Reliable cars sold by honest sales associates. I got unbiased answers and opinions from the associate and it made me feel comfortable because he broke down everything to me and didn’t make me feel stupid at all. Prices are non negotiable, but they’re reasonable for a reliable car.

This place was super easy to work with. Went in at 1000 and left at around 1330 with a great car. Honestly, overall — this is likely the easiest transaction I’ve ever had. I declined the optional coverage, but they give you (per Maryland law) 30 days of warranty on every vehicle, and even hooked me up with some new tires at cost. I will definitely recommend them to others.

Sold a vehicle here:
We had decided to sell one of our vehicles that we were still making payments on (goal is to become debt free). Anyways, we told ourselves that our absolute last resort would be Carmax. We went the Craigslist route because we have sold a vehicle via that site with success a few years prior but it was a much cheaper vehicle — easier to sell on a site like that one. We still owed on this new vehicle we were attempting to sell & we were really just trying to break even. After a few weeks, my brother had suggested to just give Carmax a try since their offer is good for an entire 7 days. Seemed reasonable enough. So we took our vehicle there & to be honest, I was quite nervous because I KNEW they would give us a low ball offer. I just knew they would & was ready for the confrontation. A young man approached us & took us back into an office to ask us a few general questions. After only 30 minutes of waiting while the appraiser looked over our truck, they came back with the offer. We were pleasantly surprised to hear that the offer was more than we were looking for. KBB & way above the amount we owed. I really wanted to jump up & down with excitement but was able to hold it in. We returned a few days later accepting their offer. They sent our bank a check to pay off the vehicle & cut us a check for the difference. It was so simple & stress free. I would definitely consider Carmax if I ever needed to sell a vehicle of that price range.
There is no negotiation at Carmax — it’s just how they do things here. You can’t negotiate the offer and you can’t negotiate the price of a vehicle you’re trying to purchase.
And while we walked the lot waiting for the appraiser, it did seem like their vehicles were on the higher end of what they may have been worth. We knew right away that we wouldn’t be purchasing a car through them but selling a vehicle to them was a great decision for our particular situation.
Now, if you’re trying to sell a vehicle that is worth $ 9000 or less, I would probably stick with selling it privately. If you’re willing to filter through the bs & weirdos you are guaranteed to encounter via Craigslist or a similar site, then I would give that a try because there is a plethora of people looking to purchase a vehicle in that price range… cash

This past September, after years of bitching to everybody I know about not having a car, I finally got one. I didn’t want a new car (not that I could afford one), but I didn’t want the hassle of dealing with a private party or a used car salesman. CarMax offers a pretty painless experience for purchasing a used car, especially in cash. I called ahead to reserve a model I saw on their online database, showed up a few hours later and was promptly attended. Took her for a test drive, was thoroughly satisfied, went to the finance office to iron out the details. Other than a few hiccups with getting something faxed from my insurance company, everything went smoothly. I was driving out of there with tags and everything about two hours after I showed up.
Is it the cheapest place for used cars? No. But if you’re an inexperienced buyer, or if you just want to get a car that has been inspected and guaranteed to run, it’s a pretty good choice.

The best possible experience when buying a car. It helped that I knew what I wanted before going but it was quick and easy. Jason was great and very helpful. In and out in 2 hours. Explained every single step. Didn’t pressure us. I won’t buy a new or used car anywhere else ever again.

The absolute best place to go for a used car. I have owned eight cars in my life. I purchased the last two from Carmax. I got an Accord there last September and traded up to a nicer, newer version last week. I had used their website feature to track what I wanted and got an email when it came into the inventory. This is a clean, bright smooth operation. I think there are probably some caveats to throw in.
This may not be the best place for you if you are wishy-​washy, need a lot of hand holding or want to bargain.
(Why bother, you just get the illusion of beating the dealer anyway… ever…regardless of how many really scary loud blonds promise in her commercial that she will give you the best price– and then haunt your dreams as a spectral dead eyed ghost). Who am I kidding I’d date her — I’m so alone right now; and she might let me drive a corvette free—
But Carmax is a great place for the informed buyer, who has done their homework elsewhere and is not afraid of the «factory» atmosphere.
These people move good shiny cars at a good price, plain and simple.