The UPS Store

STAY AWAY!
First time I went I sent 2 small boxes — I had to put them in something and the guy offered to put it in a box for me. I said OK (yes, my fault for not asking), he taped it up and said it is $ 6.60 for the box! I could not believe it. I was stuck there, so I asked how much to ship and he said $ 16! No options, just $ 16!
So I was in a little hurry and went back — my fault again. I had 3 small package and asked if they had bags (99 cents at other UPS store). Of course they didn’t, all they had were large envelopes for $ 3.40 each! Then I asked how much to ship. the same guy as last time weighed one of them and said $ 16 — again, no options. I balked and he said, well if you want to send it ground it will be $ 11. This guy is obviously the owner, and just trying to scam people and offer the higher price option first and only offer lower price option if you complain. Do not go here!
I went to the post office, sent my 3 packages, including bags, for $ 18.65. If I had used the rip-​off UPS store would have cost $ 65!!! Are you kidding me?

$ 20 to package and ship a card and tiny earrings box which weighed practically nothing. I was not given shipping options or anything. Just told $ 20 and the card might have to be bent a little. I was nervous leaving as they had not packaged my shipment in front of me and was worried something would get lost or not sent out at all… On the upside, I was emailed with package updates and it was delivered safely and on time.
The last time I went here I also remember leaving and feeling as if I had been ripped off. I will not be a returning customer. I feel as if I get much better customer service and better rates at my local post office.

The owners of this store are genuine and charming people that were a pleasure to interact with. The took care of what I needed with a smile unlike any ups experience I’d had before. I’d recommend this location to anyone.

This is the worst UPS store ever! I wish I looked at the prior review because I definitely would not have gone. They made a promise that if UPS didn’t deliver at the promised time for any reason, I would get my money back.
UPS didn’t deliver till the next day, claiming that the building was closed. I confirmed that it was open at 8AM. Now neither UPS nor the store will give a refund.
The people who work there are rude, and do not stand by their word.

Great location to just drop off UPS prepaid boxes to be shipped out. The woman working there was very friendly and I had no issues with this location.
They also offer: professional printing, packing and shipping and mailbox services.

If I could give this location zero stars, I would. I have never been so disappointed with a service company in my life. I have had repeated issues with the store, but today was the final straw. In the past, I have gone to make copies here and had the woman tell me that the copier could not collate and staple, so she had me stand there and collate/​staple 50 copies by myself manually. Most of the time the staff ignores me completely when I come in. Our company uses a PO box at this location, and this morning I arrived at 9:10 to retrieve our mail. The sign out front says the hours begin at 9 am, but the door was locked. I had to leave and waste valuable work time to drive back 15 minutes later. When I did come back, it was open but the gentleman working there sat in the back of the store without even glancing up at me. I was only checking my PO box, but he didn’t know that — there’s no reason to ignore a customer when they enter your store. The UPS Store #1580 hires employees that they apparently don’t train in customer service, nor do they train them in how to use the equipment or computers in the store. The employees take absolutely no pride in what they do and they give the impression that the customer is nothing but a hassle for them. Our company does not want to have to go through the irritation of changing our PO Box address, so it’s really quite a pain. I sent a complaint to UPS, but I doubt anything will be done about it. Before you consider getting a PO box or even going here to make copies — think twice. Go to Kinko’s up the road in Morris Plains — they’re friendly and knowledgeable, plus they’re nowhere near as expensive.