Midas

I came to Midas for the first time a few years back, when I desperately needed two tires put on my truck. I went to probably 6 other shops and tire places before Midas and each one refused to do what I needed because I was providing my own (brand new) tires. Each shop tried to sell me 4 tires, saying they can’t mount the tires due to the car being 4-​wheel drive, and that I had to purchase 4 new tires through them first. Finally came to midas, and met Bill, who said he’d get the job done without any problems. Within an hour, tires were mounted, and I was on my way. I’ve come back to this Midas 4 – 5 times since, and have had nothing but wonderful experiences. Bill is an incredibly friendly and honest manager, and I highly suggest asking for him. I’ve been returning to get alignments, tire/​wheel swaps, and send all of my family and friends here. Truly the most honest, and fair work around.

Joyce was fun and super helpful in squeezing me in for my car battery replacement. Thanks, guys!

Terrific crew there. I’ve been there twice now for an oil change and they’ve gotten me out both times under an hour.
The service was quick and very friendly. They have been nothing but pleasant and will continue to earn my business.

I have taken my car here several times for routine oil changes and have always been happy with the service. The staff are always helpful and the manager is very friendly and eager to help you out.
They have never offered me extra services I didn’t need and have always been truthful about what things I can put off and which I need to get fixed now.
I came in one day for an oil change and they were booked up for the day. The manager truthfully told me he would recommend coming back another day because I would be waiting awhile. He then tried to find a day and time that worked better for me. I ended up having to cancel that and again he was very helpful in finding a better time. Lots of places would not be honest with you about a wait just to make sure they didn’t lose your business. I appreciated his honesty and willingness to work with my schedule.

This is something I never do… I never review anything but… These guys are honest and explain in layman’s terms exactly what you need and what your options are… I personally drive over 20 miles to have my cars serviced by these guys… they get the job done quickly and right!!!

This place is absolutely horrible. Customer service is awful and the guy at the front desk is extremely rude. He treats customers as he feels he is entitled to because we need his service. We DO NOT! That is why I am writing this to warn you. They said the car will be ready in 2 hours but 8 hours later it’s still not ready. They did not fix the cars in the order as they came in and I feel discriminated. If you have all day to wait still DO NOT bring your car here. It’s bad service, long wait and unprofessional.

Desperate as i realized my brakes were on there last few stops, I stopped in. They were closing in less than an hour on a Saturday. The owner was there with a couple if guys. My brakes were shot, I had ignored them for far too long. While we waited for parts the owner took my online to my car manufacturer’s pages and showed me how to be more proactive about car maintenance in general. They did a great job fast and honest people. They also do small general maintenance. I will go here for whatever I can.

I had an OK experience with them. I had gone for some brake work. They told me I needed new pads and rotors. I of course believed them as I suspected as much on the car.
They installed new premium pads and rotors for about $ 400+ dollars. When I took the car, my Steering wheel started shaking at above 40 MPH and I was hearing a whistling/​chirping sound when braking.
I went back the next day. They said that my wheels were out of balance, I told them that I had had new tires and balancing done last month and the shaking wasn’t there before the brake job. They balanced the wheels (front) free of charge and said that the whistling sound was resulting from that too and all was good.
I took the car and drove for the weekend but the sound was not gone in fact it became constant, even when I was not applying brakes. After the weekend I had to take the car back to them third time and this time they said that one of the brake pads had heated and cracked possibly due to me pumping the brake in traffic. I am convinced that it broke because the pad was loose and constantly hitting the rotor even when I was not driving.
Anyway, they repaired it free of charge.
So a three star rating because I had to go back twice after the brake job because they did not put it correctly and rotated my tires when I didn’t ask them to (messing up the balancing) and then failed to take my word on the whistling sound the second visit and gave the car back with the problem still there. One star still too many in my opinion but I have left it there because they did not ask me for any additional money (not that I would have given it but still they did not ask as they knew problem was on their end).

I wish I could talk about their mechanics, but, due to their horrible customer service, I left before they changed my oil. (And judging by the other reviews, this is probably a good thing.) My brother had a bad experience with them where they quoted him one price to get his car to pass inspection, then fixed several other things without his permission (and tried to charge him double.)
I, however, still went there to get an oil change because it was within walking distance of my house. I was also quoted 2 hours and, because it was in walking distance, I left the car there and went home. After two and a half hours, I came back to find my car still in the same parking spot i left it.
It hasn’t been touched. I even hear the Manager tell a mechanic, «No the Honda was supposed to be next.» He tells me that I’m definitely next and it will be another 45 minutes. We got into a small argument because I was no longer taking his word on anything and I ended up taking my keys.
I then speak with the manager. He claims that he didn’t know I was waiting for my car. (So I guess, he assumes everyone likes to have their car at the mechanic for as long as possible.) Then he claims that they work on the cars when they come. I explained that this wasn’t true, since I heard the guy say I was skipped. So then his story changes and he claims that the people who are waiting get priority over those who ‘drop off’ their car (which also is a screwed up way to do business). So, which is it? Do the cars get worked on in the order they come in or do you screw the people who aren’t there watching you?
Needless to say, I left, went to Jiffy Lube up Route 10 and had my car in and out in less than 30 minutes.
Don’t bother going to this place unless you have the time and energy to basically stand over the mechanic’s shoulder to make sure they actually fix your car!

A terrible experience with another mechanic reminded me of the pleasant one I had here.
Several months back I came here for an oil change because I had a coupon and also asked that they take a look at the breaks because my stop time seemed to take longer and I hadn never had them looked at.
The mechanic took a look at them and then said the pads were almost completely worn down (metal on metal) and the roters were grooved. I’m no expert, but I do know enough about cars to tell if I am being scammed, so I asked if I could see them and he said «Sure.» Let me actually look at the pads they had taken off and the roters and sure enough they were in really bad shape. I asked about the drums and he said «We CAN replace them, but there isn’t a real NEED to at this point.» Not too often you find a place that will say something like that.
After we went over everything I asked what the price would be for the oil and filter change, the pad and roter parts and labor and all that… $ 341… more than I was able to spend right then, so I asked if I could hold off on the brakes and come back later. The mechanic said that he wasn’t comfortable putting the car back on the road with the same brakes, so he said he’ll see what he can do. After calling his manager and talking it over, he was able to drop the cost of the oil change altogether (called it a fluid top off) and made some other smaller adjusts ments to get teh price down to $ 300 after parts and labor.

I joined Unilocal just to write this review, that’s how annoyed I am at this place!
Brought my car for an oil change with a coupon cuz it was a great deal. However, less than an hour after dropping my car off, they called me frantically to tell me my «battery was cracked and leaking acid ALL over». I don’t know much about cars, but this sounded odd. Especially since my car is only 2 yrs old. The guy proceeded to tell me the car was very dangerous to drive. I jokingly asked if it were going to explode or something and his actual words were «its possible, yes it could explode».
Since I’m still under warranty at the dealer I called them and they suggested I bring it in for a second opinion because a «cracked battery» is not a common problem. So, I brought my car to the closest dealer and the mechanic walked to look at the battery with me. It turns out absolutely nothing was wrong with my battery. The guy at the dealer advised me to never go to that midas again and said he thought the guy who said there was a crack might actually have been smoking crack!
I know mechanics try to take advantage of «young stupid girls» but unfortunately for them I wasn’t fooled and saved myself close to around 150 dollars. Don’t let them fool you, better yet, don’t go there at all!!!

An abomination in customer service. Took over 7 hours to get my car back when originally I was assured 2 hours (maximum). Was lied to repeatedly & never even received an apology, only excuses (never even admitted that they messed up, only kept blaming ME that my car wasn’t ready). The girl at teh counter, Ilena, was unprofessional, rude & yelled at me. Tony was in charge of my car & kept lying about the state of my car. Please never use them. I gave them one star because I had to mark something.

My go-​to mechanic for oil changes, tire issues/​rotations, headlight replacements, general maintenance etc. They have always been friendly and are pretty efficient. They are always sending coupons in the mail too.
When my car needs an oil change head I will generally head over on a Saturday morning and the wait usually ranges from around 20 min to an hour tops when they are very busy.
[On a side note, they even repaired a hole in one of my tires once for free after remembering that I had come in a few days earlier for an oil change].