Wilson Lodge & Cottages

My mother and her friends went there for dinner and had the most rude server they ever experienced. The food was terrible. The server should work in barn with pigs and not wait tables. She brought their dessert before their meal and thought everything was fine. DO NOT EAT HERE!!!
Unless you enjoy lousy food and horrible service

The only reason I’m giving this place 2 stars is because the scenery is beautiful and the room was very clean and new. Every other experience was a nightmare. It started with first entering the building. I had called in advance to make arrangements to get my dad a wheelchair. When I got there, I waited 10 minutes until I could finally get someone to get the wheelchair I had requested while my dad was suffering in the car. We waited in line to check in aprox. 25 minutes to find out that they didn’t even get is a room, even though we booked in advance. Nightmare #2: we got checked in but we have no idea where the room is. So we wait another 20 minutes in line for a lady to tell us to turn right and left a bunch of times. I don’t know about you, but that’s pretty hard to remember. We get in the elevator to go up as instructed and this «elevator» is hardly large enough to accommodate a wheel chair with a person, let alone the two other people we had with us. Me and my dad went down a bunch of halls and got lost, while my mom and my uncle with a disability were stranded down in the lobby. We FINALLY found a very nice someone to escort us to the room like what should’ve happened in the first place. Nightmare 3: we get to the room that is SUPPOSED TO HAVE TWO DOUBLE BEDS BUT INSTEAD HAS 1 KING BED. This is not what we asked for but we had enough of this crap so my dad got settled in. But my mom and uncle are still stranded in the lobby. So I run around looking for them while the nice gentleman helps my crippled father settle in. It’s been 35 minutes since check in and I start heading toward the lobby. I run around panicking on the sidewalk for another 25 minutes. NOTHING IS LABELED. I went around the entire lodge twice. I finally found my mother outside looking for me and we find my uncle who is having a panick attack while every West Virginia redneck stares at him with a dirty look in the lobby. None of the staff even cared enough to calm him down. All three of us get in the car and we finally find the exterior entrance to our rooms. We unpack while my crippled dad was stranded in the room for 30 minutes in pain. We unload to find out we have to park way out of the way. The parking is a total pain in the butt by the way. We get all settled in finally but both rooms have a king bed and not two doubles like we ordered. So the whole check into room process two an hour an a half instead of 20 minutes like it should’ve. Nightmare #4: we get into room and we are exhausted. We want coffee, but guess what… The coffee machine doesn’t work at all. We brought shrimp to eat and luckily we had brought our own portable stove. We like to melt butter on our shrimp so we get a stick of butter to melt in the NON EXISTENT microwave. That’s right, no kitchenette or microwave. I’ve stayed in $ 70 hotels that have all of that and this $ 500 hotel doesn’t? Total bull. We need to call the front desk to ask about the pool hours… On the ½ non working phones in our room. Yep. The front desk people were non accommodating and rude. Oh and I forgot to mention that the exterior doors are super hard to shut. You literally need to slam it hard and shake the room beside you to get it to fully close. We will never make the mistake of booking here again. Terrible service and hard to find rooms, and no wheelchair ramps either. We will be getting some of our money back. Do not make the mistake of staying here, please. Find somewhere else.

On a positive note, Oglebay is beautiful. I’m at a training for work. The Oglebay-​catered lunches and breaks have been amazing, the Wilson lodge, not so much. Maneuvering around this place is impossible. It’s a maze and it doesn’t make sense. It is not rolling suitcase friendly as there are random steps everywhere. The beds are pretty miserable, from the super hard mattress, to the itchy, rough sheets and the flat, hard pillows. The water in the shower is barely hot. It’s certainly not a good place for more than one nights sleep. Maybe the views make up for it.

I would recommend NOT staying at the Wilson Lodge or even thinking about hosting an event in this space. I have dealt with the most unprofessional staff and have been learning about additional costs that keep appearing throughout my time working with them to host an event. DO NOT STAY HERE!

Picture «The Shining» minus the grandeur and the kid on the trike murmuring «red rum, red rum.» Yep, that pretty much sums up Oglebay. Then again, what can you expect from a hotel where the floor numbering starts at floor 5? Bizarre.
Let me tell you about the rooms. If you are STUCK staying here, refuse a room in the «old» section… there are several old sections, but these are the rooms with 1960’s fake wood paneling, carpet that hasn’t seen the a change since Jimmy Carter was president and bedspreads to match. It pretty much gives you the creepy crawlies… more about that later.
The walls in that section are paper thin, so late at night the exuberant kids next door AND their TV came through loud and clear. So we went to the Glassworks restaurant and lounge with friends for a while. When we returned around 11:30, the kids were still bouncing off the walls. And then. I turned on the light in the bathroom. The creepy crawlies referenced above? Bingo. Called the front desk stat. Funny, they didn’t seem surprised at the news at all and moved us into a «newer» section sometime after midnight.
That room was much better (really, it didn’t take much to be an improvement), but still not up to standard with more modern (circa 1980’s?) hotels. I wish I could at least say you get what you pay for, but that’s not the case… the rates are ridiculous for what you get. We stayed there for the convenience of the event we were attending… otherwise, we would have checked out the first night. Never again.
Oh. And the Glassworks Grille? Decent bar, abysmal table service. Beware.
Room Tip: Do NOT accept a room ANYWHERE in this hotel other than the newest wing!