Village Green At Arlington Club

Oh my God people, get real. This place is sub par at best. I live here now and I have to say I’ve hated it. I have a one bedroom one bath that is basically the size of a doll house. The kitchen is SO small, the cabinets hardly fit anything, there is no additional storage available, the bathroom is the size of a closet and unless you get a renovated model things are super outdated.
When I first was talking about moving in the person in the office was not even interested in my business. I had to pretty much chase him, should have seen that as a sign but no I pushed forward only to be immensely disappointed every interaction I’ve had. I blame myself.
They say that they have a 5 star customer service rating, I really think that is a cumulative number as they have many other properties around the Chicago-​land area. To me, it’s not reflective of this particular complex and their management.
1.Customer service: Unprofessional ALWAYS. I regularly get attitude and the brush off every single time I’ve called with very legitimate concerns, which in the past year was 2x. In the bitter winter months my heat was not working and my furnace needed to be fixed, I called at 9am and was told someone would be therein the next two hours, I finally called again at 9:30pm since no one showed and they said they didn’t have a record of my call, my unit was serviced at 11pm and then when I wrote the office to tell them of what happened I basically got «we were busy too bad» response. All the people in the office are really young and honestly could care less about anything that happens to you, at least that is how I feel with every interaction I have with them.
2. Upkeep– It seemed nice in the summer, in the winter months with the snow, they do not shovel or have the driveways cleared or the parking lots cleared until noon, I work really early and got stuck multiple times this winter because they could care less. They do not salt the walkways appropriately nor do they clear them effectively. It’s pretty dangerous.
3.They do not respond to any questions or concerns in an appropriate/​timely manner. Soon after my move I realized the apartment I got was too small for me and I was told I was on a list and as soon as a larger apartment was available I would be made aware of that. I’ve almost lived here for a year now and no one has touched base with me about this EVER.
Bottom line, if you want a very small, pricey place to live and you own things the size of barbie’s dream house this is the place for you! And if you want to relive the glory days of high school where you deal with people who could care less about any of your concerns and you can feel them rolling their eyes thru the phone! bonus! you’ll be thrilled here.
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The houses are simply beautiful. Living here for the past year. The property is well taken care of.

Staying here for more than 1 and half years. We really liked the place on the first day we visited their townhouse. I particularly don’t like the apartments and likes to live in independent house. The place is nice and well planned and also the services are good.
Management and Maintain ace staff is really knowledgeable and they get your job done on the same day of you register complain.
The location is great and you have everything near by.

So happy that we get to be the first ones to review here. It definitely deserves more than 5 stars. I cannot give the property manager Lindsey and leasing agent Nina enough thanks! My wife and I just finished driving across country moving from San Jose, CA and had preleased an apartment sight unseen. Upon arriving, my wife and I found an adjacent unit in the complex we liked better. When we brought that to the attention of Nina and Lindsey, they worked together to get us unto the floor plan that worked best for us and came to the best possible resolution that we could have asked for! We truly thank them for ensuring that we will love our time spent here!