The Westin Chicago North Shore

I stayed here for a friend’s wedding several months ago. The hotel gave the wedding party a great deal on rooms. The rooms were lovely, spacious, and comfortable. The staff was polite, quickly responsive, and helpful. The train to the city is close by, and the hotel provides shuttle transportation frequently. The staff recommended places to visit in the city, providing helpful tips on avoiding traffic and crowds, and were available to pick me up or drop me off whenever I needed it. Their are nearby restaurants and shopping, as well as parks. I highly recommend it.

Definitely did NOT meet my expectations for a Westin! I was dissatisfied with the customer service AND room AND amenities.
I was told at check-​in I was being upgraded to a larger room, which was either an oversight or a lie.
I am VERY familiar with Westin properties and I knew as soon as I walked into the room that it was NOT an upgraded room because I was given a Traditional Room, which I later confirmed with the front desk.
I was told I would have Club Access, which was also incorrect. After getting checked into my room I went up to the Club Room on the 16^th floor, but was unable to get in. I had to go all the way back down to the front desk on the 1^st floor and have my room keys recoded. Then I went back to the Club Room on the 16^th floor before retiring back down to my room on the 13^th floor. What an inconvenience!!!
The room is outdated and desperately needs some TLC and remodeling! Obvious stains on the floor and chair are completely unacceptable! The room did not smell fresh either.
The Westin beds and bedding are normally very plush and comfy, but the sheets were extremely stiff and hard! I asked for extra sheets and mentioned that the sheets were quite stiff and uncomfortable. I was brought more stiff and hard sheets! REALLY!!! So, if you choose to stay here, do not expect the usual comfy bedding associated with the Westin brand.
Also, ALL of the bath, hand and floor towels were hard AND unraveling at the hem, which is also completely unacceptable for a Westin!
If you need a late night snack, you are out of luck here! There are no chips, nuts, crackers, etc. available for purchase in room or at the front desk.
Asked for slippers for the 4 of us, but they only had 2 pair left!!! Wow!
If you order a drink to take to your room, be prepared for it to be served in a plastic cup! Then when you get to your room «you can transfer it to a glass», which is what I was told. I wish I would’ve know that prior to ordering my whiskey!
Overall, I do not understand how this is a 4 or 4.5 star property. This is more like a subpar 3 star property.
If you are used to the Westin experience, this property will NOT meet your expectations.
Unless you get a deal through Priceline or Hotwire for $ 75-​$ 85/​night, I could NOT imagine paying almost $ 200/​night for this property-​I would be PISSED OFF, to say the least!
Overall, I was quite dissatisfied with this Westin. If this was my 1^st Westin experience, I would NEVER choose to stay at a Westin property in the future.
You have been advised…

I’ve always been happy with Westin’s, I’ve been to 2 in IL and 1 in WI within the last 6 months. Whether I’m working the event or attending the party, we usually stay and we always have a blast. I’m an Event Planner /​DJ
I worked and was a guest at an event at the Westin North Shore in Wheeling on Saturday night. When checking in I encountered a rocky start but I was walking down the hallway when one of your staff, Marilyn Fonseca, stopped me and asked me if I needed help. Marilyn must have seen the stressed look on my face, because she happily stopped me and volunteered to help. Marilyn fixed my issues, got me where I needed to go, and handed me off to an equally enthusiastic employee, Jojo.
Jojo and staff were on the ball the entire evening, the night was a huge success!
This is the type of establishment I like to spend my money at and steer my customers to spend their money at. People want and expect good service for their hard earned dollars, and they’re going to get it at the Westin North Shore in Wheeling.
Thank you Marilyn, Jojo, and the rest of the staff that made the night a big success.

Only stayed here one night but hotel seemed pretty decent. Didn’t really leave the rooms so I have no idea what was in the hotel, if anything. But the bed was really nice and very comfy. Bathroom could of been a little nicer but it wasn’t a suite so maybe they are better for the suites.

This hotel is fantastic, especially if you are attending the annual pinball expo in October. The staff are super helpful. Lady Z lost her iPhone and the staff was so helpful with the recovery. They are also super tolerant of all the intoxicated nerds who occupy the hotel for 72 hours, including a game room open all day/​night. The hotel is located right next to a nature preserve that has a walking trail about ten miles long following the DesPlains River with a hidden lake, totally beautiful in the fall. Nice pool and hot tub and a quality Italian restaurant attached. I highly recommend this hotel, very pleasant.

First off, I had a random person walk into my room one night because they gave another guest my key. Moreover, management are terrible to deal with. I stayed here for business. BUSINESS TRAVELERS be aware — if you have any issues with billing or customer service — the management are completely unresponsive.
When I had a billing issue, I sent several emails, left several voice mails and called numerous times and was simply ignored. My husband also called and left voice mails and was ignored. Trying to get in touch with the management at this Westin is a long and arduous task. If you’re a business traveler, it’s simply not worth the hassle and stress in your already hectic life.

We stayed here for a weekend when we were in the area for a wedding. Our room had everything we needed and the bed was comfortable enough for a good night’s sleep. The room was clean and orderly.
There was hall noise most of the time. Fortunately, it was quiet during the most crucial sleep hours, but not the rest of the time. I never saw another guest on our floor, but the cleaning staff was always in our hall. They were there into dinner time each day. This seemed odd since upon arrival we noticed a dirty dish in front of our door which remained the next morning. We had lunch and returned to find another dirty dish in front of our door. It took about 24 hours into our stay for those to be cleared. Did I mention that we never ordered room service so they weren’t our dirty dishes?
The self parking lot is a bit of a hike for a hotel in the suburbs. The lot runs along the side of the hotel, but the only walkway to the hotel is at the front of the lot. So, if you are returning at night when the lot is full you’ll walk awhile. Walking isn’t that big of a deal, but we had luggage and then later we were returning with groceries.
There are many restaurants and stores nearby. The parking lot in front of the hotel has at least five restaurants. The wine bar was our favorite. Within a few blocks there are several grocery stores and drugstores.
Overall, the hotel is suitable, but probably not quite up to the typical standards of a Westin.

Experience excellent service from the staff at Westin especially the driver /​bellman James

Stayed here last weekend for a conference and the customer service I experienced while setting up travel for my group was top notch. Everyone did what they said they would do and they were very professional. I spoke to Adriana M. on several occasions and she was outstanding.
Once we arrived, the excellent service continued. Just two things wrong, hence the 3 stars instead of 4:
a) The remote control in my room had a crusty substance on in (gross). I cleaned it myself because I would have been embarrassed to show that to someone else.
b) One of the bellman downstairs advised me to google the location of a local restaurant versus looking it up for me like another staff member happily did. Shaun was delightful.
I would like to acknowledge James who helped us with luggage and drove us in the shuttle a few times and answered all of our tourist questions. He knows all about customer service and should be commended for that. Heck of a nice fella.
Overall I would recommend it, it’s close to a few cool restaurants and sits on lovely property.

Stayed here for a convention as I have for a few years. Facilities are always clean and well kept. Staff has always been helpful and accommodating. I like that hey have a pool and fitness facility so I can unwind after a day of seminars. Location is a bit weird to get to depending on where you come from but I’ve never had an issue getting to it.
A lot of good places to eat nearby and several within walking distance. There is also a restaurant on premises.

My wife and I booked through a Hotwire special, so the price was right. As avid travelers, we noted several positives about the stopover and some points for improvement.
The good:
— The location puts it at about a 40-​minute drive from downtown Chicago; it’s close enough for a comfortable drive, yet far enough to get away from the bustle.
— A light scent fills the main lobby, which has high ceilings and a seating area. I liked it because it smells like cologne, but some who are sensitive might find it offensive. The décor is attractive and modern.
— A soft-​spoken trainee checked us in. She had a pleasant demeanor, and overall, contact with staff was great. Shout out to the night staff and maintenance.
The rest:
— The hotel has a large parking lot under renovation, and arrival was confusing. During the day, we parked at a lot next to the hotel, but when it filled at night, the lone option was across the street at what seemed to be a lot that belonged to a restaurant.
— A $ 50 charge to cover incidentals was not communicated. I anticipated the fee, which eventually should be reverted, but it would have been nice to mention. Also, the electronic room keys were not activated, and required a trip to the front desk to get that fixed.
— Room condition: Immediate overwhelming cigarette smell; stains on lamps and chairs; ragged and torn carpets; crumbs under chair cushion; inoperable bathroom fan; missing fitted bed sheet.
— My wife said that she noticed a housekeeper cleaning a room, and during the cleaning, dirty/​used linens were placed on top of clean linens that were waiting to be changed/​swapped.
— Wi-​fi Internet access is not free.
— I had called ahead to inquire about snacks/​beverages in the room mini refrigerator, and was told that there were candies and drinks available. No dice. There were two warm bottled waters on a dresser, and the cooler was empty.
In the end, the bed was firm, but satisfactory. The flatscreen TV worked and the remote appeared clean. The room curtains were effective and blocked all sunlight.
Verdict: Overall, we recommend the hotel in a pinch for at least one night, and the flaws are easy corrections. We would stay at this hotel again, if only to give it another chance, but if we had paid the going rate of $ 200 to $ 300 per night, this review would be very different.

Stayed here a few weeks ago. Parking was kind of far from hotel. However, the lobby was beautiful and I really liked the room we had. I requested a quiet room and they gave us a room at the end of a hallway in the corner.
One set of windows had beautiful views of the Des Plaines river and the surrounding woods. Saw deer!
Décor was modern and clean. Bed was very comfortable. Curtains were wonderful dark-​out curtains for sleeping. Room was spacious.
Main complaint was room service, but I’m not going to ding the hotel itself for that. One of the things we ordered was a sirloin sandwich. I requested it medium. I thought it would be a whole piece of steak. It was a ground sirloin sandwich (aka a burger). That was very disappointing.
For the price we paid, it was great. Many seem to complain about the not so free Wi-​Fi. I also hate paying for Wi-​Fi. But I booked through their website, which included free Wi-​Fi, so I was happy :)

Dropping this from 2 to 1 star, would give 0 if I could!
After the disaster of our stay there, they charged me 4 separate times (totaling over $ 400). I called and emailed and it took 2 days for them to get back to me — by the time they did the charges were removed from my card.
GET IT TOGETHER PEOPLE!

Great place to stay! I love the ecofriendly environment. Also, they are doggie friendly. I didn’t have my four legged friend this stay, but know the next time around I will. Very accommodating and friendly staff.

Fairly nice place with typically nice Westin rooms and a comfortable ambiance.
The staff needs to get there act together though, they were completely unorganized and lost from the time I checked in.
It might be worth checking out the Sheraton not too far away and save a good amount of cash in the process.

Very nice hotel in the northern suburbs.
I thought my room was clean and spacious, and it was very quiet. I slept well.
Bathroom is nice, although I wish there was more counter top space. The shower is great, with the large overhead «rain» showerhead, and a hand held wand available as well.
Staff was OK. When I checked in, I would not say the front desk person was rude, but she was not that friendly either. And the valet staff did something that drives me crazy: when the cab dropped me off, while I was paying, they took my bag out of the car and disappeared with it. When I finally got inside the hotel, it was sitting at the registration desk, unattended. Having had stuff stolen out of my luggage, I do not appreciate it disappearing. In the very least, stand outside with my bag and allow me to take it with me.
Gym is nice. They have a room with cardio equipment, and a room with weights.
My only other complaint is the internet charge. I travel so much that usually that is free, but I guess I do not have the status quite yet with Starwood. Bah humbug.

The room was acceptable. The service was not fabulous. We were there with a huge conference and the evening bartender was rude to multiple members of our party and we were spending plenty at the bar. When exiting there was no goodbyes or thank you for comings and it was early so it wasn’t like they were busy. There were also no refreshments in the lobby. No water. No coffee. No warm cookies. Beautiful entrance but felt cold without the proper level of service.
The bed was very comfortable. The bath towels and tissue were both very low quality. Especially for the price of the room. The blow dryer was very weak, bring your own! On the bright side the shower head and the white tea shampoo and conditioner were fabulous.

A nice hotel in a nice Chicago suburb– our room was on the smallish side. The cons:
–wifi is not free; that’s right, 2014 and you have to pay for wifi by the day
–when you have a package delivered, they charge you $ 5; never seen this practice in all my travels
–pricey hotel food (but it was really good– this is a pro as well)
–no coffee in the lobby, water or anything
–hotel charged double the ‘estimated’ spending I would do and charged it to my PayPal Credit card; so on day 1 they estimated I would spend 3 times the amount I had already spent and charged $ 2100; complete BS
–no vending machines on the floors (weak); you have to hike downstairs
–restaurant ran out of beer gas and soda; were not prepared for the size expo we were attending
Bottom line is I felt like every time I tried to do something I had to open my wallet again.
The pros:
–Comfortable beds, great pillows, good sleeping set up! My hubby has issues sleeping everywhere and he slept well
–Free shuttle service to places within 5 miles which allows you to get to lots of local restaurants as well as Walgreens and Target if needed
–Restaurant food was delightful! Prices reflect it but the food was good.

Can’t miss this building b/​c it’s huge! Located within a plaza of many restaurants.
PARKING: Pulled up into the round-​about and was immediately told that it’s for unloading only. I usually unload a few stuff, check-​in and unload the remaining stuff, but this place is strict on no-​parking. So my family unloaded our stuff and waited in the front lobby while I parked my car. The hotel does provide valet service, which I declined. I was told where guests can park and both parking lots are far from the lobby doors. Thus, I suggest you unload your stuff and have someone watch your belongings or else you’ll have to haul all that stuff a pretty long distance.
CHECK-​IN: fast, easy. Checked in on a saturday, and was told we had complimentary late check-​out till 3pm, which is nice. Not sure if they do this for every day. Was asked how many people were in my room and told them 4, and was automatically given a double (I pre-​purchased my room off hotwire, where you can’t designate single vs double room). I called earlier to see if I could specifically reserve a double, but was told by westin that b/​c I bought my room at a very discounted rate from a 3^rd party (hotwire), hotel cannot take preferences; you get whatever room is available that day. We lucked out and got the double. Score!
ROOM: clean, modern, plush carpet, comfortable bed/​comforter, cable TV, very modern bathroom with rainfall shower head +hand-​held shower, bathtub/​shower combo. Room was quiet, could not hear neighbors.
CONS:
free wifi! It’s 2014 and they’re still charging for wifi!!! Everyone was shocked. And it’s $ 12/​device for only 24hrs! Huge rip-​off and the main reason why I would never return, despite the very comfortable room and safe location. Yes, there is a business center you could use, but it’s so inconvenient
2. did I mention… no free wifi!
3. No mini-​fridge in the room, which was very unusual these days. Instead a «chiller» was in place, which is tiny and meant only to hold drinks to chill them. We used the chiller and it took FOREVER to chill our drinks… at least 5hrs.
4. No microwave
AMENITIES: indoor swimming pool, business center and gym, all of which I just peeked into and did not use.
LOCATION: lots of restaurants surrounding the hotel, fancy ones too!
OVERALL: I would never return b/​c of their crazy charges for wifi! If you don’t need internet, then this place is pretty good. Clean, good area, and safe.

High-​end Westin, with excellent and unusual contemporary design work, outstanding restaurants and bars located within its neighborhood and a very nice restaurant and bar, Saranellos, within the actual property. This Westin has an unusual design, tower-​like if you will, with a large single story foundation.
Worth the money to stay here, as it is new (er), beautiful lobbies and public areas, and fantastic onsite bar/​eatery. Coopers Hawk and about 50 other restaurants are within a mile. Highly recommend, as even for a Westin, it’s a cut above. You’ll rest well here.