Spokes

Just went to Spokes Bikes to buy a tandom bike. Was not well greeted but went ahead and bought a used tandom bike for $ 700 from Spokes. When I got home the tire was flat after we road tested the bike at the store. I took the tire back to get fixed the same day thinking that no reputable dealer would want to sell a broken bike. I was wrong. They charged me another $ 22 to fix my tire that I just bought. I own a store and never treat my customers that way. So disappointed.

This is a fantastic store with the most knowledgeable staff. I’ve been going to this store for the past 3 years and Raouf, the owner and his son Mo as well as Omar, John and others have always helped me immediately with any bike issues that I may have had. I put a lot of effort into my racing and Mo’s advice has been by far the best. He is up to date with all the newest and best the bike industry has to offer. Raouf is a great inspiration to many in the community by providing great workouts as well as fun rides by being able to accommodate everyone’s level. As far as the inventory and number of bikes, I haven’t seen any matches anywhere around and I traveled throughout the country, and I have seen some good stores but this one is by far the best!

Spent 15 minutes waiting for someone to help me find a bike with no luck. Guess everyone was too busy to sell me a bike.

Awesome place! I did a lot of research online before I bought my bike. So I was in the shop maybe 2 minutes, got to test the bike and bought it! The whole experience took maybe 10 minutes and the crew was very informative and helpful and knowledgeable! I will be going back and can highly recommend it!

Incredibly helpful, knowledgeable, approachable staff. Fantastic selection of bikes and accessories & excellent service center. I’m bummed I didn’t find these Guys sooner!

After hitting up 2 or 3 other bike shops in the area, we were at spokes looking at some starter — mid level commuter bikes under $ 500. Everywhere else was wanting $ 600−800+ for entry level bikes, which is ridiculous considering our needs (ride to train & occasionally the farmers market).
We found a couple Giant hybrid type commuters for around $ 350, they had an aluminum shifter and lever model for $ 450 so we chose the upgrade.
I think our reps name was Alex?, great guy and very knowledgeable. They set everything up for us and a week later we have our bikes.
Happy with the purchase as well as the service.

I tried to return a new bike 2 weeks after purchase. The manager told me all bikes sales are final. What? I explained I only test rode the bike once and that the bike was virtually brand new. Reluctantly the manager agreed to see what he could do, short of a refund. So I brought the bike in, their mechanic inspected it, determined the bike was in new condition; and therefore could be sold as new. But I couldn’t get a refund, so I selected another bike that just so happened to retail for less money. I received an amended receipt that appeared to be a credit to my Discover card. Flash forward several weeks and still no credit to my discover card. So I call the store manager to see what’s going on. He tells me that Spokes charged me a re-​stocking fee for the return, which equaled the price difference between the 2 bikes. What? I won’t shop at Spokes ever again.

I never liked this bike shop much and only go there for small stuff because they’re the only Specialized dealer within reasonable distance from me. The service and repair department is competent, but they seem to treat you like a number mostly just interested in your payment. No chit chat, advice, or special favors here.
The price of new bikes and equipment is always retail list or higher. When special ordering even the smallest of items, full payment is required with no possibility of refund. As a matter of fact, forget changing your mind on anything as refund is not in the vocabulary.
I never see any sales or deals. As a result, I make a trip to Chicago to buy my bikes or major equipment at one of the Kozy’s stores, where both selection and pricing is much better. This place feels too much like a middle eastern deal-​making bazaar than your friendly local bike shop that wants to know you and occasionally help you with some advice and tips.

I have helped Spokes sell 8 bikes to some of my closest friends and family. Moe and Rauf are awesome, they have gone and continue to go well above and beyond to make sure every client and customer is happy. I signed up to ride in the Tour De Cure and they offered to host a wheel change event /​service to teach my team the best way to change on the fly. Also, Moe has on many occasions taken my bike for much needed adjustments while I waited (without a reservation). Their service and their professionalism and respect are unmatched by any of the local bike shops. Not to mention their selection of inventory and parts… It’s like having a major wholesale bike shop with a mom and pop family feeling atmosphere. For me, this is the perfect shop they hit it on the head every time. When you hear «I love my customers they are so awesome» it really makes you tankful and feel good. Keep up the great work guys! Thanks again for being awesome yourselves!!!

UPDATE: Manager at the store followed up with me, explained how there might have been some miscommunication between parties on cost and agreed to split cost on the item in question. Definitely appreciate them reaching out and will count on them in the future as my go-​to bike store.
Was quoted at $ 55 plus $ 10 for labor twice over the phone with Spokes for a new rear tire. Final bill when I picked up was over $ 100 for all the components that go inside the new tire which was not described over the phone. Nice shop with lots of selections but I left feeling blindsided and ripped off.

I live about 45 minutes away from Spokes in Wheaton and will still only come here whenever possible. I bought my road bike here and they took excellent care of me and my bike. Their customer service is phenomenal. I am in every year to get a tune up and I have never been disappointed with their services. These guys could teach customer service to other businesses/​industries, they’re that good.

Special thanks to the crew at Spokes. I drove in from the city on a friends recommendation and they didn’t disappoint. I bought my daughter a balance bike and helmet from John and she absolutely loves it. He even took the time to fit the helmet and show her how to use it. Thanks again!

I really know nothing about biking… but what I do know is that my dad is hard to shop for and this is where he wanted «Santa» to shop!
Thanks to the helpful staff, I was able to call about what I was looking for, find it in stock and pick it up within a few hours of finding out what was on Dad’s wishlist!
The location was helpful for me… the staff was great. I would recommend giving them a try if you are in the market for a bike or bike accessories!

Service is what makes this bike shop great. These guys really know what they’re doing and I’m consistently greeted with smiles and helpful attitudes. I have my bike overhauled every year, which keeps it running great. Never been pressured to buy anything, although i make it a point to browse and usually end up buying something because they have a great selection and good deals. Best bike shop in the western burb’s imho.

These guys know their stuff for serious bikers or for familes trying to find the right bikes for their kids. I have purchased and serviced 6 bikes from these folks and they are always great. They are busy but always make each customer feel like they are the number one priority.

The people who work there really seem to know their business. As I was waiting I observed the way they treated their customers. There is no high pressure, they take their time to find out what works for you.
I came in with a bike rack problem. The technician worked on it, went back inside and found some parts that were needed and fixed the rack to my trailer hitch.
He didn’t even want to charge me much, like $ 3, but I insisted on paying him for his time.
When I’m ready to buy a new bike, I will be going here!
They host beginner and intermediate biking events every week. wonderful group of people at this shop.

Yes, this place was pricey, but they found exactly what we needed. Even when we came back within 5 minutes with stupid questions, they helped us out. Even filled up our tires!

So I went in because I wanted to see what stuff they had.
I did call ahead and I wanted to see if they had women’s riding clothing… the man I did speak to on the phone said they did, then I looked on the website and it looked like they had a good amount of women’s cycling clothing (specifically a Specialized Women’s Tshirt) so I went in with the idea they had stuff.
I went in and it was 10 minutes before anyone even acknowledged me… and I walked right past 2 people who worked there… they were socializing. So I was surprise that it was as big as it was… but the ratio of men’s vs women stuff was pretty disappointing the split seemed to be about 80/20…Even in the bikes they offered there was a very small section of women’s bikes which was in the lower range of Specialized road bikes like the Dolce and the Ruby but the lower end Ruby’s (Specialized does make beautiful higher end Ruby’s) they did however carry a lot of men’s bikes and clothing…1 rounder of women’s clothing… very sad, very little selection and very disappointing. No Specialized Tshirt for me… they did have a few Specialized men’s Tshirts all that were L and XL in men’s sizes. I am going to order one from Specialized.
I just find in most bike shops and this one is no different it is very male oriented and if they do carry women’s item they carry lower end items… shoes, clothing and bikes… it is very frustrating, and it’s not like I am tall/​big enough to go into the men’s sizes I wear a 6.5 in shoes and wear XS gloves… I am a woman and I am here to ride and I want higher end items (I am not interested in the $ 100 shoes!!!)
After someone finally said hello to me they were nice and kind enough.
I did take a peek around and they do have some good stuff a lot of different saddles (Specialized and Fizik) cranks, pedals, cages.
The main reason I wouldn’t come back is that my normal bike shop is smaller and it feels more welcoming like you feel like part of a community… they build a relationship with you (think of it like Cheers where everyone knows your name) this felt a little more like a big box bike shop. There is nothing inherently wrong with this store but it feels more like a STORE and less like a SHOP… it had more of a corporate feel which is not what I am looking for.
Sorry Spokes… I won’t be headed back.

Took my bike there for a general going-​over. It was ready when promised, but nobody could tell me what they actually did to the bike, even when I asked repeatedly. The only thing anyone seemed to know was the amount I owed.
My bike seemed just the same as when I took it there and definitely wasn’t any cleaner. As an added bonus, my rear brakes wore out just a week after I picked it up. Wouldn’t a bicycle tune-​up involve checking the brakes? Not here, apparently.

A++ experience. Looking to buy a new road bike, I hit many bike shops in the Dupage area. I felt other shops just wanted to know my price range then stick me on a bike to make a sale. Not this place!
The second I walked in the door, I was greeted by the owner (Raouf — charming European guy) and he asked what my needs were. He was very knowledgeable and he was the FIRST actual bike salesmen who actually measured me. He showed me things about buying a bike that I never knew.
I ended up buying a Pinnarello FP2 and I really love the bike. He even helped me put the bike in my travel box for me at no charge.
I would definitely recommend this place to anyone looking to buy a bike in the Dupage area!
5 stars all the way!