PetSmart

Filthy small animal cages with pee and poop piling up on their wheels. Sad for the Neglected animals. Bad smell when entering store. No one said hi or hello when I entered. Nasty location gives these stores a bad rep. 2÷3÷16 never again to visit this Wheaton, IL store

Cathy gave me fantastic advise for leash-​training my new beagle puppy. She helped me choose the right bed for our new baby and helped our pen-​trapped rescue feel good! I will definitely bring my dog back.

Wuff!!! Wuff!!! (I cant write so my papa will do the job from my view)
From Enzo’s view…
I was stinking and had a lot of hair with mats, excuse me, I am a newfi what do you expect and I badly needed a shower, or at least that’s what my papa thought (sorry that’s actually what mommy wanted). I think it was a weekend, that’s when people are usually home and they took me in their car which was not big enough (I weigh 140lbs and no I am not overweight) and we walked into a big building and I could smell me fellow mates close by. Then I was dropped of inside a room where other small guys were getting themselves cleaned up. My papi knows me well and he requested that I be groomed on the floor instead of that stupid lift which never fit me. There were 2 ladies who were working all over me for about 4.5 hours, and they were very patient and sweet even though i was tired and started to sit down. They carefully removed and shaved my hair and did a great job around my genitals. My teeth was sparkling white and they also gave me a good shower and a blow dry. All i can say was i felt very clean and free of mats, but i was tired as hell. Then I was picked up and taken home and all i wanted to do was to pee and go to bed. I enjoyed my Spa day and will definitely ask papa to take me there again.
Wuff Wuff!!! time to eat now bbye bye…

Do not ever take your dog to this grooming salon. I do not know what has happened– it use to be amazing. It has gone downhill in the last year. Last night I drop my dog off at 5pm to be groomed-​get a call at 7 to pick her up– they need to close the store due to a «funny smell». They need to close– yet they are trying to keep me on the phone to reschedule my appoinment! I get there and the Wheaton FD is there– and all the employee’s are outside– they left all the dogs in the grooming salon inside and locked in cages! The woman I talked to was rude and told me her health and saftey was more important that an animals. Maybe you shouldn’t work at a pet store? Thankfully a wonderful Wheaton PO and Wheaton Fireman got my dog for me. NEVER AGAIN and not even an apology!!!

Alexa in grooming is AMAZING!!! My dog doesn’t like to be groomed one bit. I called in the evening and asked to find out about their hours. Alexa asked if I wanted to come in at 7 pm, when they close at 9pm! How great is that! I’ve never known any groomer to take appointments at that time. I expressed my concerns over the phone and she answered all of them. When I dropped him off she answered every question and assured me my pooch was in good hands! That he was! I worry about how he is, because of course I don’t want him to misbehave. She let me know how everything went in detail. She was so sweet and clearly my dog left super happy. He wasn’t screeching for the door like usual! Calm as can be when we picked him up! :) So, if you have a dog who doesn’t like being groomed or one that does, Alexa is the best! My little guy approves!

They have a big selection and the staff always asks if they can help you.

It kills me to review a big box pet supply store with such a high rating. Naperville and its surrounding areas have SO MANY great independently owned pet supply shops — Two Bostons Pet Boutique, Happy Dog Barkery, Dog Patch, Natural Pet Market — you get my point. And I will always, always, always shop local when I can. In fact, I only come to this Petsmart if they’re having a fabulous sale (or if I decide I need a new, lower-​key pet than my two dogs. Like a beta fish. RIP Edward the Fish), or if I need something other, smaller shops just don’t really carry, like Frontline, or a new plain leash.
Their prices are not lower on absolutely anything except dog clothing, which I will buy on occasion. Their treat selection is so/​so, without a ton of natural and holistic options — and they stock all the gnarly stuff that is snubbed by savvy pet owners (chicken jerky, beggin’ strips, rawhide, pressed bones, anything sold by Beneful, etc). When we first got our dog, I came here a LOT. Once I started to do heavy research on what goes in my dog’s mouth, that tapered off.
So why give them a 4-​star review? Well you may not believe it, but the staff is AMAZING there. They’re friendly, knowledgeable, unopinionated, and patient. We came here the night we adopted Hamish (before we even HAD him) and they walked us through buying a crate, what brand of dog food he should eat, if we need a dog bed, did we want him to learn bathroom etiquette on puppy pads, etc. it was a lot of stuff we hasn’t even thought of, and they took TONS of time to show us everything, give us pros and cons, and let us decide (they kept us there with advice/​assistance 20 mins after they closed, that particular time!). Another time, an employee helped me through how to choose «long lasting treats» and even offered up a bunch of suggestions that didn’t cost me any money (throw an ice cube in a ball. Watch dog go nuts. Repeat.). I’ve never, EVER had service at a Petsmart or similar type store like I get at this one. Sometimes I come back just to see how they feel about a particular problem/​brand name/​item I’m considering. THAT good.
While ill still continue to shop local as often as possible, it is fantastic to have such a resource in even a big-​name store, too.

I love that they host adoption events here!

I came here with my mom because I was visiting her from out of town and she needed a few things for the cat. I just figured it was better than sitting alone at her house watching TV.
Well…I’ll be darn. For a pet store, this is pretty darn decent. They have just about everything you would need, including a bunch of stuff you would probably never, ever need. Prices seem fair enough. The part that stands out are the people — they seem incredibly friendly and willing to help out, point you in the right direction, and make sure you get what you need. Parking is plentiful (especially now that Borders is gone).

Much better pet store than Petco. You can tell they really take care of the animals and keep the fish tanks clean. I usually buy crickets here to feed to my toad.

I’m writing this from my dog’s perspective.
They have a great selection of treats. The groomers are nice and take good care of me until my mom picks me up. I’m always happy to shop here and my mom feels safe bringing me here.
My opinion is this store is run well. I was only steered wrong once and no harm was done. Great place to shop for your pet!

Nice Petsmart. I prefer this location to the one in Downers Grove because it’s so much easier to get in and out of the parking lot.
I love the way they have the area where they have the cats for adoption. The cages are clean and well maintained, and the cats always look more happy than those at the DG store.
They have a great selection of cat toys and food, and the prices are quite reasonable. Sometimes, I’m even fortunate enough to come in when there’s a sale. We also have a tortoise and fish, and we can get all of their supplies here. It’s one stop shopping for the «kids».

Came in here looking for a present for my niece. Staff was both friendly and creative in helping me find a present and stay under what I had planned to spend.

Love this store! I can bring the pup in here, although he kinda freaks out, and get almost any supply he and the cats might possibly need.
I have gotten harnesses for flyball, harnesses for bike running, harnesses for non-​pulling the politically correct way, a correction collar for non-​pulling the non-​politically correct way, squeaky toys*, cat toys, catnip, cat trees, dog chews, cat litter, dog beds, cat beds, books on dog tricks, books on dog training, books on high energy dogs…
And, an oversize Australian Shepherd coffee mug.
I think we got it all.
Nice people, clean store, nice selection.
And they have adoption events and adoptable recycled kitties in the store! Hooray for not contributing to doggie and kitty overpopulation!
*In order to maintain your sanity, please squeak a toy at least 20 times before taking it home to your dog. If the sound drives you nuts before you hit 20, there’s a good chance you’ll go nuts on it before your dog kills the squeaker. I confess to stabbing with a kitchen knife a squeaker on a yellow-​tennis-​ball-​type bone toy. Not my finest moment…

Petsmart + 30 minutes to kill + 4 cats — $ 230 = Me, 3 weeks ago.
I came here 3 weeks back and unleashed some serious shopping furry, er, I mean fury, on this store. It was like everything my kitties wanted was on sale. The milky treats that Homer loves, 6 different flavors of Razz’s favorite Party Mix, an automatic laser light show to keep little Leon amused, some scruffy little feather guys to keep little Spookles happy, and much, much more.
I actually spent $ 200 left the store, and remembered that I had wanted to know if they sold the Catsitter dvd there (my kitties LOVE it). So I called the store and had an enlightening convo with the Petsmart gal.
Me: Do you sell the Catsitter DVD?
Girl: Which volume are you looking for?
Me: Uhm, there are volumes?
Girl: Oh yes, we’ve got volumes 1, 2, and 3 available here.
Me: Oh, uh… in that case, I guess I’m looking for the one that starts out with the gerbils, then goes to parrots, then neon, fish, then squirrels, them mice, and so on. Any like that?
Girl: That looks like volume 1.
Me: Huzzah! Hold those DVDs, I’ll be there in 5.
So, after purchasing Catsitter volume 1 (mixed creatures), 2 (Birds, birds, birds!), and 3 (aquatic life) I went home to a very happy house of hip cats, all thanks to Petsmart.