Merlin 200,000 Miles Shop

The people were nice and courteous, but with no wait to get in my simple oil change still took almost an hour! I live around the corner and came here simply because I did not have time to drive down to Platinum Lube in Danada. Needless to say, I could have been to Danada back and forth three times by now. The drive across town is apparently worth it.

Out of convenience since this place is around the corner from my office, I decided to try it. I have gone back ever since. Pricing is comparable to similar shops, guys working here aren’t creepy like other places and fully explain what is suggested for repairs. My only complaint is that when I drop off my husbands car and instruct them to call me about repairs or when it is done they NEVER do. I provide them with my cell each time… And I am also in the system for my own car but yet they always try to call him! This delays the process because his is unable to answer the phone at work so I end up having to call throughout the day to check up. I definitely don’t think this is a place where they will charge you more or are dishonest about services needed so I have no need to go elsewhere.

Went to get new tie rod and ball joint at noon. Told me they would be done by 4 and didnt happen. Then I told them i would be in to get it in the morning when they open. Right on the door it says 8am-​6pm. Waited til about 815, called, no one answered. Will i ever get my car back? Never going here again

I don’t even wanna waste any time writing anything about these guys, just Trust the bad reviews!

I wasn’t happy with the amount of work they said I needed, and I feel like they try to up-​sell too much. I’ve found better places I prefer to take my car.

I came in on a Wednesday at noon. Nobody else there. Got fast service and a good price. I have used merlins for all my car services and they always take good care of me no matter where I go.

We loved the service we got from Kai and his group when he owned Merlins on Main Street. The verdict is still out on the new guys; however they have been responsive in a very positve and professional way. We bought a battery 20 months ago with a 2 year replacement warranty. When we had it replaced a week ago, we forgot to check that the only one had a warranty. When we came in with our paid receipt for both batteries, he gave us a refund on the second one. I call that great customer service. My only concern was that he had to go to his supervisor to get us our $ 119 refund; which delayed it for a few days All’s well that ends well. We’ll continue to go since we have been going there for the past 15 plus years.

They claim their oil change price includes up to five quarts, any additional oil will be an extra charge. My Honda CR-​V manual says my vehicle takes 4.4 quarts, including the oil filter. Well, Merlin charged me an extra $ 2.50 I don’t know where they put that extra 1.6 quarts of oil!

I had excellent service. I will go back

Don’t walk away from this place, RUN!!! I went in for an oil change and to have them check my loud exhaust. Owner/​Mgr. would not take the Merlin’s coupon for the oil change that I printed directly off of their website!!! I told them no oil change then, just check the exhaust. After checking the exhaust they quoted me over $ 650.00 for a repair to a «rusted pipe» as they called it. I told them no thanks, and went to another muffler shop for a 2^nd check. The issue was a rusted out flex pipe that they replaced brand new for $ 80.00. Let’s see, Merlin’s in Wheaton wanted me to pay over $ 650.00 for what they described as a «rusted pipe.» It would appear that they are running a dishonest operation at best and want to try to take advantage of their customers. Do not take your car to this business! They should be shut down! BEWARE!

Word to the wise! Stay away from this rip off artist! I went there yesterday for a wheel alignment and was told by Kai (owner, mechanic?) that I needed front ball joints. at a cost of $ 529.00. I decided to get a 2^nd opinion and went to Pep Boys where I was given a repair estimate that was half of what Merlin’s wanted. When they got the car on the rack they informed me that my ball joints were fine and I only needed an alignment. Stay away from Merlin they are scumbags!

First I wait for the guy to get off the phone. No problem. I notice the price $ 10 higher than I saw online for the location on Merlin’s website. I mention the rate I saw, and he said that’s a coupon. Okay.
However, it’s NOT really a coupon. There is no coupon to print. No coupon codes, nothing. All it is is a price on the website! Just mentioning that I saw the price should be enough, and if not showing it on my cell phone should.
This guy tells me I have to go home and print out the page to get that price. WHAT! Obviously I’m not coming back. What a horrible employee. There really is nothing but the price shown on the page, it’s not actually a coupon at all and there’s no need to have it. He could have just printed the page if for some reason he needed a copy for records, but there’s no code or anything to enter in a computer.
Anyways, I’m off to Oil Zone or Jiffy Lube.