Macy’s

You’ll be in the lingerie dept forever. Bad service and slow. The fitting room smells like urine and they’re either under staffed or they have older staff that move slow. Been here multiple times it’s the same olé thing. Only go here cause I work in the mall. Macy’s used to be the place to go but they’ve definitely gone down hill over the years especially this one.

The most ugly customer service no etiquette I was at the fragance dep there is an employee that was take care or me never give me time to decide she was triying to presion me to purchase what ever she want at the same time she was doing transaction for other customer them fighting vervali in Spanish with a free lancer omg ugly ugly and unprofessional service if any one goes there make sure not to dill with Griselda she’s more about to make the sale and get her commission than bring customer service

Hello… hello! Am I in the movie «28 days later»? I seen the bodies of employees putting back merchandise, tending to convo with each, and loitering throughout the department. Not one of them greeted me or asked if I needed assistance. My face only read «terror» all over, as I tried to figure out what pieces of fabric were skirts or dresses or what was I talking about? Yeah, so after I shook of the confusion for a moment. I found a nice sweater shirt skirt thingy. The size label read PL… what the Fingerhut is that?! I go over to the cashier to ask what it meant. She was conversing with a customer, so I waited until they stop speaking to say «excuse me». She whipped her head towards me like the predator did to Arnold and growled. With her gaze, my flesh was zapped off of my bones. Now that she realized I am a helpless frame of bones. She answered: «It means petite large». I took my items to another register with two chatty girls and checked out. Disappointed I will rather shop online.

This Macy’s stinks. It just stinks. The people, including the management team, just stinks. First of all, they’re understaffed and the lines are ridiculously long. I was going through my closet and I found a jumpsuit I bought a while back. I don’t know what I was thinking buying it in the first place. Macy’s allows online purchases to be returned in-​store so I took it back to return at the Wheaton Macy’s. After waiting for a good 15 – 20 minutes in one line, I gave up and went to the Bed & Bath dept. — I wanted to pick up a new shower curtain. I swear every last packet was opened! Ugh, what inconvenience.
Anyway, back to my jumpsuit. I ordered it online and usually the order/​shipment confirmation is sufficient for a return. But for some reason my order number wouldn’t show up. I had my order and shipment confirmation that was sent via email, the same card I used for the purchase, and original tags were still in tact. The manager came and said she wouldn’t even issue store credit. How awful?!
In summation, it was a good waste of my time making the trip to this store. I’ll take my business elsewhere — some place with better customer service.

We went here to get make up for my daughter before her play. Giselle was super sweet and patient. Her colleague was also very helpful. The play director wanted them to wear red on their lips but also for it to look «natural.» Ugh. Luckily, they found a gloss that worked well enough for our seeming mission impossible.
My only complaint was that the music was incredibly loud and the system is set up in such a way that they can’t turn it down. We bought the bare minimum to get by and then left.

Dirty, understocked, poorly run, poorly managed. Bad location. The staff was not adequate to help customers, operate cash register, and keep store clean. Generally, a poor branch to visit. The staff was friendly and helpful when you finally could get their time to help. Such a chore to shop here.

This Macy’s is severely understaffed. I had to spend about 8 minutes standing in a line simply to ask the attendant for shoes of my size to try on. The place seemed to be inadequately stocked, as well, as they did not have one of the pairs in my size, nor for several other customers that were standing in line in front of me, either.

I only come here because it’s convenient to where I live. This place lacks quality customer service. The sales associates stare at you and say nothing. The Men’s department is the only dependable area to ask questions to associates. This is common practice in the Wheaton area.

This Macy’s is unbelievably disorganized. Not sure if they’re understaffed or the staff they have is incompetent but it’s like they don’t even try to upkeep the organization of the products. Very difficult to find anything
Only thing that earned this Macy’s a second star is that they usually have decent deals, as most Macy’s do and are fairly well-​stocked with product

Uncomfortable shopping experience, especially in the cosmetics/​fragrance dept. Music at MAC counter loud and aggressive, the fragrance employees actually follow you around, repeatedly asking you if you need help. I realize cosmetics is a place for more «creative» employees, but today was accosted by a sales associate in fragrance dept. wearing a long blonde wig, extra-​heavy makeup, and a tight gold crotch-​length dress. Tawdry and very unprofessional.

Yeah, yeah. But the cashier went out of his way to be sure I got my discount for the the coupon I printed out, and shades of Miracle on 34^th Street, the lady at another counter sent me to a competing store that did have the item. So a shout out is called for, and here it is!

This Macy’s is the WORST. I entered the active department and asked a sales associate, «Do you have a Nike section?» (Macy’s in Columbia AND White Marsh both have one)… she said, «no.»
So I continued to browse, walked up to the register to return a shirt. The lady had NO IDEA WHAT SHE WAS DOING. She was trying to give me a gift card, even though I HAD the receipt and it clearly showed I purchased it with my credit card. Ugh, the worst.

Way better stock and service then they used to have when they first took over the Hecht Company. This used to be the unshoppable Macy’s, the ghetto Macy’s, the Sears Macy’s. Hello, now they’ve go Ralph Lauren I can’t even afford.
Still not my favorite department store but I got some great deals at their recent 25% off Friends and Family” sale. Quality stuff. (And pretty easy criteria for joining the «familly» — someone was handing out the passes at the door!

I agree with all of the negative reviews. This store started out okay, but they seem to have cut their staff to the bone, and it is hard to find someone to help you, especially in the women’s clothing sections. One of the cashiers could not seem to handle a simple refund and had to start over several times – perhaps the training is lacking at this store. On two recent visits, the shoe department was so messy – trash left all over and no one to clean it up. I will head for Montgomery Mall and hope their staff is better trained and that the shoe department looks nicer.

They’re helpful enough for a big dept store and always had great sales that I cannot resist!

I never fail to have a crappy experience any time I’m here.
There’s always THE RUDEST woman at the Lancome counter, and she honestly looks so gross so I pretty much lose all my desire to buy any cosmetics from her. You don’t have to be a Barbie (that might be equally scary), but looking presentable and not spitting out stacatto sentences shouldn’t be too much to ask. I thought she didn’t work there anymore and was elated for about 4 months until I saw her again today, barking out «Hello» near the fragrances.
Once at the Estee Lauder counter, a lady was incredibly stubborn and had no level of command of the English language — I told her I didn’t want an item looked up since I had no time but she disappeared into some door where the shoe department is and didn’t come back for 20 minutes. I went to go talk to a younger salesperson since I thought maybe she’d be more fluent. Nope. I asked her where I can file a complaint or a word and she said, «You want [a job] application?» I rolled my eyes so hard. I couldn’t help it. I left in a huff.
Then the other day I came to return a sweater I had gotten and a guy at one of the mens’ registers said I could go return it at any one of the counters. Great! I got there and a male customer was talking while the saleswoman who was folding stuff. She looked like she was having the time of her life, listening to this man make small talk with her.
Anyway, I hand her my sweater and she looks it over and then says, «Oh, this is womens? It has to go upstairs.» I had to refrain SO HARD to call her out right then and there and literally cause a scene. Sorry I am a female and have no desire to make small talk with you which you clearly interpret as flirting.
And her little «rule» was totally disproven today when I went to the Lancome counter to cancel an appointment and there was this couple who were exchanging and buying CLOTHES! At the cosmetic counter! Of course it took FOREVER since they don’t even have the proper equipment to remove the security devices. And it turns out she wasn’t even a Lancome sales associate, she was from Clinique but was filling in Lancome chick’s lunch. Really? You can’t hire more than just ONE person for each counter?
They also have a very poor selection of sizes. I usually can’t buy anything here as they don’t have more than about 2 of the smaller sizes (ie. Small, XS), and the same goes for my mom. She loves Calvin Klein jeans but when the smallest size is a 6, she can’t spend her money even if she wants to!
The only times I’ve had decent experiences are with the shoe department. They’re always helpful and even willing to lower some prices.
I honestly don’t know why I keep coming to this mall — though I admit the Target and Panera sure draw me — probably because it’s, sadly, the closest one around.

The parking garage next to this store and the lot surrounding it is pure treachery to navigate by car and by foot. Everyone’s too busy lurking around stalking people to their cars and trying to secure a parking spot to be bothered with paying attention to pedestrians in the crosswalk or other cars trying to get by. Once you get inside the store it’s like pure chaos.
I know, weekends are the worse time to go to any mall or store. But while the Tyson’s Corner Macys seem to have some sort of art to navigating and providing some level of customer service amongst the mayhem, this Macys seems to accept it and wallow in its disarray like Pig Pen from Charlie Brown. Racks were maimed with hangers jutting out every which a way, merch on the floor, clothes scewed about and employees with a «DON’T MESS WITH ME» mean mug plastered across their face.
The fitting rooms were a HOT MESS. I had to step over a woman sitting on the ground talking on her cell phone that was plugged into the wall. I thought it was just some random teenager or college kid getting a bit of juice on their phone so they can instagram their latest (maybe) party outfit but it turns out she was an employee.
The sales rack were a complete and total miss :-/​
I probably won’t patronize this Macys again.

My reaction to the Westfield Wheaton Macy’s in the past has been fairly neutral – neither exceptionally good nor exceptionally bad experiences. But in the last 18 months or more almost every interaction with store personnel has been outstanding. From the shoe department to the ladies department to the jewelry department to accessories – «what can I do for you the customer?» Okay, the guy in home store was sort of lame, but I think he was distracted by the much younger, pretty young lady – and still that’s a pretty good average for customer service overall. I really thought the selection in the ladies department was great this year – my style – tunic sweaters with just a little bit of sparkle, amazing sale prices, stylish outerwear. Every time I’ve been in the dressing rooms they’re neat and the rest rooms are clean. The layout of the store is a little confusing – maybe to keep customers rotating through the merchandise? To me it’s like they sent all the sales reps to the Disney school of Public Relations.

Yikes!
The dressing rooms look like they threw up. Clothes on the floor, clothes hanging in the rooms, clothes everywhere. Sales people chatting it up with themselves, not even paying attention to their customers.
When did clothes in their Junior’s department get so ghetto fab?!

Not only are all reps rude, but if you happen to call them you will never get through to anyone. I have been on phone holding for 15 minutes at least 4 times in the past hour to get someone to look up a shoe. they pick up put me on hold while they chat away in the background.
I want to go to the store, and personally yell at them for being so careless with their customers.