LensCrafters

We have been coming here for our glasses for the past 12 years. We have our own eye doctor so we only use LensCrafters to purchase eye glasses. They are very busy on weekends and the employees are friendly. I wear progressive lenses and they have always done a great job manufacturing my lenses and meeting my doctor’s prescription. The store is clean and they have a good selection of eyeglasses. After you purchase your glasses, They will clean your LensCrafters glasses free of charge, though they do not perform repairs.

The eye doctor in the back was great i was truly in and out quicker than i thought i would be. So my 3 stars are rated on the people out on the sales floor it took them over 10 minutes to greet me and ask if i needed any help which was kind of frustrating. After finally getting some help it was going good until it was time for me to pay, i just got a coupon in the mail the day before for $ 25 off or 50%. The manager should pf used the code for 50% off but instead said he couldnt because it wasnt valid which made no sense to me the coupon is truly the only reason i went to them in the first place.

It’s very important to separate any experience from Lenscrafters with that of Dr. Glenn! Lenscrafters is a huge national chain. Dr. Glenn is an independent business who works from the back of the Lenscrafters space. She and her staff are exceptional. I expect that the bad and rude reception might be from the front of the business which is NOT Dr. Glenn. Just go to the back, where her offices are, and you will be happy and well-​treated.
Dr. Glenn is truly an expert –she has top equipment for seeing any problems, and spends time with you to explain any issues.

Terrible service. Waited a half hour for clerk to finish with a customer who had already been there. We waited while the clerk and another employee discussed personal topics. So I got tired of waiting and left.

Our whole family goes to Dr. Glenn too, and we’ve been with her for about 20 years or so — We LOVE her! I first went to her to correct a prescription I got at another place, and she gave a very thorough examination — beautiful sight after. She’ll stay with you/​ensure that your prescription is right and good for you — (she considers the person and their habits/​inclinations too).
To explain more: one time she was out and another assoc, not a doc, suggested that I should have harder contacts, and she spoke to me (and to her) — I have astigmatism, and I wanted something that I didn’t have to worry about as I took my scouts camping; so, we got the kind of lenses that could be washed in water — I loved them (as I was often in areas w/​o bathrooms, and getting little sticks/​brush in face). They were perfect for me.
Another time, my prescription was perfect for looking «out/​long distance»; but I found that I couldn’t read street signs close — there was something wrong with prescription alignment in the glasses; and whoever was at fault, lensecrafters changed the prescription at no cost, and right away: Perfect.
We’re happy with her, and her staff (yes sometimes there’s a wait and staff may get touchy if people if it’s been particularly busy day); but to get the right prescription, and to know that you have Dr. Glenn backing you up — it’s worth it. Note: On particularly busy days, I catch up on PEOPLE magazine: D!
We appreciate Dr, Donna Glenn and her staff… although I do wish that she was still closer to White Flint… then again, when in Wheaton, one can pick up really good ethnic food of choice &/​or go to the Mall and knock two birds… as the saying goes (I prefer getting GOOD food :)!

They are awful. The glasses I liked had a problem with the hinge, but I was told it could be fixed. I bought the glasses, then the only solution they offered was to heat and bend the arm in! I took the glasses but couldn’t keep them on my face because they fell off repeatedly. I brought them back to return them. Although I had my receipt, they would not
told me she didn’t like the ones I had picked, yet she did nothing to help me find any she approved of.

Dr. Glenn has been my eye doctor for over 10 years, I followed her over from the Rockville location. She has been fantastic not only for my needs but those of my kids and husband as well. I find the cost of LensCrafters to be way too high so I take my prescription to Costco after my exam with Dr. Glenn and get my classes there.

I almost did not come here because of the previous review, but I have to say the service Lyn have me this evening was excellent. She was courteous, attentive, made suggestions, listened to my likes and dislikes… we will see how it goes with picking up my glasses but I am very satisfied with the ordering experience.

Terrible service. The receptionist was rude and lackadaisical in getting a prescription faxed from another office. She had to e asked twice as a reminder in a 30 minute time frame. The staff member who worked with me was inexperienced, unprofessional, and chewed gym with an open mouth the entire time she was helping me. They also neglected to tell me that my glasses would need to be ordered and watched me wait for an hour and a half before telling me.

Longest wait ever for glasses and really in attentive front desk staff in the glasses section.

Do NOT use this location. They ruined a $ 600 pair of lenses during a routine adjustment of the frame. The manager LIED about causing the damage and refused to take any responsibility. TERRIBLE business practice.

Does not expect Cigna Insurance.

I went to Dr. Glenn, and she seemed fine, she was nice. She asked me to come back in for a second visit though because I was changing contact lens brand, even though I’ve worn contacts for 20 years and my eyes are healthy. I decided to just go back and ask to pick up my prescription because I couldn’t find a time for an appointment, but the receptionist was rude and would not give me my prescription. She seemed to be rude to everyone she interacted with as well. I called again and it was no big deal — a different receptionist told me to just drop by and pick it up.
I also tried to order my glasses there, and couldn’t get anyone to help me on two different occasions, so I just ended up leaving.

Poor service. No promotions, overpriced.