Borter Heating & Air Conditioning Co

I inherited a furnace with their name on it as the folks that installed it. I called their number to set up a maintenance check up and my voicemail was returned promptly.
I wanted an early preseason check up but they did not have availability for two months (I Wish my business had such a problem!?!), so I booked it.
I must admit that I completely forgot about the appointment. Luckily I was home and the technician arrived promptly on time. He proceeded to explain his work to me, recommended a long term fix, and was clean and conciensious.
Hopefully there are no problems that I have to report back on (it is 2 below zero now so the furnace is being tested by Mother Nature). I recommend these folks based on my one first time experience.
Perhaps in the future they should be calling in advance to confirm their appointment.

I’m was a first time customer of Borter as a referral from another long time customer.
The tech did nothing for our stated problem, instead took advantage of the situation and blamed our problem on being low on freeon. (this is not the case as the unit was still blowing cold air, and it was checked weeks prior). The problem still exists today. A call to the company has gone unanswered and not returned, though at this point I wouldn’t welcome them back. We’ve told the referrer who is more than upset to say the least.
The tech was clearly content to make his commission quota, and leave without any real work spent on diagnosis.
2 stars because you can’t really completely fault the company, this is on the tech and compensation structure in HVAC. The company gets 2 stars for not doing a better job of monitoring the quality of work their workers provide.

I hate giving single star reviews. Hate it, hate it, hate it. But when you’ve earned it, you get it.
Long time customers of Borters. Referred many friends and family to them for all sorts of service, repair, and consultation.
When the furnace died, who was the first call? Borters. 24-​hour emergency service on a weekend afternoon for a broken furnace: easy money, right?
Borters was the second call. And third. Each time, «we will get back to you soon» and yet, no return call.
When did they return the call? 25 hours later, give or take. Unfortunately, that cost them a new furnace and installation, and future business.
It would be nice if they’d just say «no thanks» instead of promising a dispatch that never happened, even if they’re so well off they can afford to alienate long time, multi-​generational customers.

The technicians at Borter’s are great. Knowledgeable, friendly, honest and they take the time to explain things. They have a great maintenance program and work with what you have rather than try to sell you new units like some other companies. This company has been around a long time and I recommend them highly!

We have had this company do lots of work for us. Most recently we had an emergency situation. Our air conditioning stopped working and it was HOT. We called and got a repair guy here in a about 1 hour. He looked at the damage and made his recommendation.
We also had this company do the zoning of our house. They installed dampers on our vents so all the hot or cold air can be forced into the upstairs or downstairs. This has been VERY helpful.
These guys do top notch work and their customer service is great, but you pay for it. So keep that in mind when you give them a call.