AT&T

terrible customer service. just wanted to «pop in with a quick question.» after waiting 40 mins yesterday and 20 mins (with an appt) today i finally got my chance. BUT they wouldn’t listen… til i listened to their sales spiel. i was NOT there to sign a new contract. i have a cracked phone screen and was exploring my options — repair, new phone, etc… i’m already your customer. stop selling and give service! rep was new, appeared to be training. she was ok – but the manager was the worst. literally could not finish a sentence without her interrupting me and telling me, «you’re not listening to her!» and «it’s a lot, but you need to listen!» huh? isn’t it your job to listen to the customer? the guy at the washington st. naperville store was normal and talked/​listened normally… he just couldn’t override something and said i had to go to a corporate store. will not go to this one again. when she finally looked at my acct and realized i wasn’t eligible for what she was trying to sell me, i had to say, «that’s what i’ve been trying to tell you if you’d taken a second to listen.»

This AT&T store is the best! I cannot thank enough to Ryane (hope I am spelling her name correctly), who helped me to resolve the problems that I brought from Apple Store! She and the store manager Kentaro, were able to figure out all of the issues in minutes… (Apple store couldn’t figure out for two days) and I was able to get my iPhone 6 plus there! Ryane was not only helpful, but also kind enough to give me some other options I could take. I think I visited there just right timing but the store itself is clean, quiet (in good way) and everyone was very friendly. I will come here to ask my questions from now on — I will definitely pass the Apple Store where is always ridiculously crowded & can only limited settings/​can give limited resolutions when it comes to the issue between iPhone and the carrier company.

Horrible customer service … No value of time. They make customers wait for hours while they are happily roaming around the store without any work or simply chatting long with existing customers. I will
Never visit this store ever

Marcus the manager at AT&T danada is an arrogant a##! He accused my daughter of mistreating her phone. All 4 corners were peeling up within 2 days. No damage to the phone, or case! Took no responsibility for the way they placed the cover on or selling a crappy product! Would not recommend this location. I guess giving a 2^nd chance didn’t make it any better.

Horrible «customer service»!!! They had 8 people waiting to get help and had 2 managers walking around aimlessly pretending to loose busy. Both refused to look anyone if the face in fear of having to talk to someone and actually have to help them out. Absolutely ridiculous. Walked out and will take my business elsewhere…

omg, i don’t know how to review this store. the store employees themselves were super. that would be jim, myke, and chris. incredibly helpful and patient. my poor experience was NOT their fault. but it took me two visits, and a total of 3 ½ hours, just to get my phone activated. it was customer service on the other end of the phone, that made this experience worse than hideous. i can’t believe fellow at and t employees would treat the in-​store employees so rudely. myke was hung up on three times, i was hung up on once. next month, when i try to add money to my account, if this happens again, i’m going back to verizon.

I have been a long time AT&T customer, I have family that has worked for them so it was natural to use them for our cell service, we get the products we want and service that is unbeatable. When we visit Robert at the Danada store he goes above & beyond every single time we need assistance. I can’t imagine getting service any where else. Although he’s always been a favorite everyone in store is always super helpful & very nice.

These guys are the real deal. If you have any problems they will always take care of you.

After my last experience at a different AT&T store, I was wary of going here.
The short version of my story is that I bought a phone and returned it and they were still charging me for it on my AT&T bill. AT&T said the return hadn’t been processed right and Best Buy acted like it was AT&T’s fault. After asking the AT&T representative on the phone what to tell the Best Buy people to get it fixed it, I was put on hold and then told to go to an AT&T store.
Well, my last experience was not good, so I went to a different store, this one. At first I was put off by the check in process, but there were lots of people in the store. I heard some REALLY stupid questions like «will using a cell phone in my house affect my hard line service?» so I started feeling kind of bad for the employees!
I only had to wait about 5 minutes and someone started helping me. I told him the story, showed him my receipt, verified my phone number and gave them my driver’s license. Then he went in the back and I thought I was doomed. He came out a few minutes later, said it was resolved and watch the bill for the credit. That was it!
While I will still avoid phone stores like the plague, I’m glad my whole day wasn’t ruined by this visit.

Popped in with my colleague who got his phone upgraded. I just sat around and watched people wander the store looking at phones and devices. Every so often, someone asked me if I needed help.
The store staff was polite and they seemed helpful. But I’m on T-​Mobile. :-)

Clean, Open, and Well-​Staffed store with Knowledgable Employees
My IPhone5 was stolen and I needed to get a new one. I didn’t have the right type of insurance that covers the lost and stolen phones, I was not due for an upgrade, and wasn’t eligible for any of the plans I knew about. Basically, I was floating down crap creek without a paddle or a smartphone.
I go into the store fully expecting to pay $ 702.00 for my new phone and put it all behind me. I talked with one of the Retail Sales Consultants, Yatin «Tin» or «Tin Man». He looked over the account and I explained the whole situation, he apologized for the loss of the phone and told me some of the options, all of which I believe I had heard before. He goes in to the back and I wait at the counter. All of a sudden he bursts through the door exclaiming he may have thought of a way that I could finance the new phone for less and still leave the other lines unaffected. He also looked through the account and applied a discount I didn’t know I was eligible for that tax-​exempted my purchase.
All in all Yatin dropped what would have been $ 702 on the spot, to $ 540 with nothing due that day. Awesome!
Even though I was there forever it was totally worth the wait. The people working there, especially Yatin, seemed genuinely enthusiastic about helping me fix my problems and definitely went the extra mile for me. Great stuff!

Went in to upgrade my iPhone 4 to an iPhone 5. Had called ahead and they had the one I wanted in stock. I went in and was quickly helped. Definitely some of the best service I’ve received from an AT&T store. I was in and on in maybe thirty minutes to an hour? What made me really happy was that they informed me since a family member was an AT&T employee I got 40% off all accessories excluding apple products. So I picked up a speck case for $ 22. I am left wondering why though in my two and a half years with AT&T no one ever thought to tell me this? Only real disappointment was they were out of zagg invisible shields for my new iPhone but oh well, not the end of the world.

Went to the danada store today to switch from my moms plan to my fiancé’s plan and also to upgrade to an iphone. Calen was the sales associate that helped us and he was awesome! He didn’t try to sell us anything we didn’t need, which is always appreciated! He seemed extremely knowledgeable about the phone and plans, and the whole process was surprisingly painless. The store was crowded (I have never been in an at&t store on the weekend that wasn’t), but they seemed well staffed so overall we had a positive experience there and would definitely go back. I will add that the phone cases are ridiculously overpriced, but that’s at&t so not blaming the employees :)

After 3 years with my 1^st generation iPhone 2G, I decided it was time to get a new phone and renew my contract.
I went within an hour of the store opening. When I walked in there were several employees standing and waiting for customers. 1 employee greeted me and asked if I had any questions. I inquired where the Blackberries were (yes, I went from an iPhone to a Blackberry). He showed me their selection.
To be honest, I wasn’t impressed with what they had. I think they only had 3 or 4 Blackberry models on display — 1 of which wasn’t in stock. Luckily I had done a lot of research before going to the store, so I pretty much knew what I wanted. The model I was eyeing happened to be in stock, which made my day.
The employee who helped me was very nice, but didn’t seem to know a lot about Blackberries. But in his defense, he did know a lot about the different plans available and was able to walk me through the transition from my iPhone to my new Blackberry.
When I made my final decision (after about 10 minutes) we were at the desk getting checked out. The checkout process is relatively easy, though it does take some time.
Because I had some time while he got me set up with my new phone, I went to look at phone holders. Their selection was horrible!!! The employee helping me went and got me a generic holder, which I really appreciated.
Once the checkout process was complete, he took my iPhone and new Blackberry and transferred all my contacts — saving me a lot of time and a big headache later on.
In less than an hour I was in-​and-​out with my new phone — I was very happy, to say the least.
Here’s why I gave this AT&T store 3 stars:
— It’s AT&T. Their coverage seems to be spotty, especially when I’m traveling to areas on the west coast. I also think they’re on the expensive side.
— Their selection of Blackberries was awful.
— Their selection of phone holders was even worse.
That’s it. The store is nicely laid out, lots of browsing room and a friendly staff. If you are with AT&T and need to upgrade you phone, this place is worth the trip.