Wellmore Family Practice

This used to be a wonderful family practice. When Dr. Muench was there it was amazing. Brenda the receptionist was the most kind and polite woman receptionist ever. Donna a nurse or PA not sure, was/​is also wonderful and caring professional. We were all on a first names basis.
Unfortunately this practice was bought by Exempla Lutheran Medical Center and since then it’s awful. Nobody knows what they are doing. I was treated like a stranger when I had been going to this office for 20 years. Dr. Muench left and I don’t blame him.
Avoid this place now it is no longer the caring environment it used to be. (The doctors they have now are very nice and professional. It’s the ownership that is the problem and the new front desks people they put in place.
The front desk staff that took over when Exempla took over don’t care at all, you are just a number.

This office sent $ 15 to collections with no effort to contact me by phone, email, or regular mail.

This office is terrible, the customer service is terrible. They are not professional and do not uphold the standards of care. Dr. Burke is a liar and a very incompetent doctor. DO NOT GO HERE!

HORRIBLE customer service. I had been in a car accident and was out of work for two weeks. I had to get a fit for duty form filled out because it was REQUIRED by my place of employment before I could return. When I called the receptionist said that they do not fill out fit for duty forms. I asked if I could speak to my doctor (whom I did really like) and she said that was not possible because she would not be back in the office for a couple of days. I asked if another doctor could fill it out being that I was not getting paid and she said I could drop it off but she will not guarantee anything. I decided to wait until my doctor was back in the office because I live 40 minutes from this doctor. I called the morning that she was back and spoke to one pleasant receptionist who said to come on in and it would be taken care of. When I got there I went to the receptionist, younger woman, and she was about to take care of me when the older receptionist interjected after telling her, im assuming significant other because she had to tell her «babe» to hold on on the phone, and said that they do not do that. I expressed to her that I was not able to return to work and this sheet literally takes thirty seconds to fill out. It is half a page long. She said no she would leave it on her desk and see if the doctor could get to it in the next 24 hours. I drove 40 minutes and this woman was not pleasant but extremely rude. It seemed as though she was on a receptionist power trip. I explained to her that I am not currently getting paid and really need to get back to work because I have a family to take care of and she said that it was 24 hours and told the other receptionist to get my phone number and then continued her personal phone conversation (while sitting at the front desk) with her husband.
The complete lack of professionalism and lack of being pleasant is why my husband and I will be changing doctors. It is unfortunate, we were both seeing doctors that we very much liked here but having to deal with that awful awful receptionist who is more focused on being rude is not worth it. After all who likes going to the doctor in the first place, let alone being treated horribly with the first person you come into contact with while you are there. I would suggest going elsewhere.

Warning, you better be plenty early to this office or they will reschedule you. I was in a few minutes before my appointment and was told that I would have to reschedule for another time. I can understand if I was late, but to be there on time and then have to reschedule, really. When you have to take off work and make it to the doctor and then have it be for nothing is very disappointing.
Not to mention, this was not even an appointment for any health related thing. I had called to make my first appointment and meet the doctor, as I was trying to find a general practice doctor. Obviously I was very sad that this would be how you treat a first time visit.

I absolutely love the doctors and nurses here. They are kind, considerate, and knowledgable. They do seem like they are in a rush but they will take the time and listen to you in order to help you out.
The office staff is completely different. They don’t seem to care what-​so-​ever. They seem to try to get you off the phone as quickly as possible, not caring about what is actually wrong with you. When you try to make an appointment different staff members tell you different things. Most tell you what time you need to check in, 15 minutes before your actual appointment. They do tell you it is a check in time though. A few staff members tell you the check in time like it is your actual appointment time. I was told that my appointment was at 2:00 once, so I arrived at 1:45. My appointment wasn’t until 2:15 and the 2:00 time I was given was the check in time. I had to wait for a half an hour to be seen because of this. Later, I was told that my «appointment» time was at 9:30. Thinking that this was the check in time like previously, I arrived at 9:30 and waited 5 minutes for a staff member to come to the front desk. I was then told that I was late for my appointment and that I would have to reschedule. My doctor was nice enough to see me though.
This practice could be amazing if the office staff had a better attitude. The nurses and doctors really save this practice. If it were not for them, I would go to another practice. When making an appointment, double check if they are giving you a check in time or an actual appointment time.