JB Auto Care

Awesome customer service my lug nuts where over torqued after tire rotation and I like to do my own brakes so a few snapped when trying to take them off they replaced them for me with no hesitation free of charge never even try to blame me like most mechanics would

I had high hopes for this place because there was a write-​up in a local magazine that was glowing; it went on about how they were an honest, family-​owned business. My engine light came on so I took it to this shop. They quoted me 2,000 dollars worth of work including timing chain. That threw up the red flag because the chain had already been done so I took the car to another mechanic who fixed the problem by replacing just a sensor.
I highly recommend avoiding this place.

These guys are really honest and helpful. I brought in my car after spending $ 50 up the street to find out what my check engine light was for, only to hear it would cost me and arm and a leg to fix. After hearing that I decided to get a second opinion at JB auto. Not only did they do a free diagnostic test but they also found a simple solution for my check engine light. Thanks guys!

Being new to the area, I needed a place to go when my dashboard suddenly lit up like a Christmas tree.
The folks at JB Auto Care were pleasant enough to work with — they work quickly, gave me a loaner car, called with follow up information. The downside was they did work that just wasn’t necessary and it cost me $ 170 plus labor.
It wasn’t until I could speak to my regular mechanic later in the week that I learned I had been told I needed parts that were replaced just a couple of months ago. Shame on me for not realizing this. Shame on them for their unprofessionalism.

Highly recommended. I took my 4 year old car in for a sticker and luckily found out that my coils were about to crack and the struts needed to be replaced. Probably from pot holes. After I got over the shock, the service manager showed me exactly what was wrong with the car — even drew me a picture and advised it was unsafe to drive it. They gave me a loaner car which was awesome.
I did have to wait 2 days to get the car back because there was a problem in getting the parts, but at least I had the loaner.
It was expensive, but I’m sure it would have been much more at the dealer’s and I feel confident in the work that was done.
The service manager and the tech were very well informed and cordial to me and answered all my questions in a way I could understand.
Great place!!!

Came here for a used car pre-​purchase inspection. Excellent, professional service! I feel more knowledgeable about the car and got some good advice. The waiting room has coffee and wifi. Only one small error: the «problem» with the power locks was actually no problem. The drivers door wouldn’t lock only because it was open (a safety feature)

After our battery died for the second time and two other auto repair places said not only did they check for a circuit drain and found nothing, but we just had the bad luck of multiple defective batteries, we brought our car to JB Auto. They diagnosed a bad blue tooth module, which apparently is a problem in Acuras, replaced it and dealt with a third party warranty service on our car so I had minimal out of pocket costs. Solved the problem, handled it quickly and at a low cost to me. Now I take all my cars here. These guys are great!

It’s always a pain to have your car run badly. It’s really difficult having moved from Chicago and needing to search out new service providers. I used Unilocal.First place I tried (not JB) gave great service (gave my wife a ride home and delivered car fixed), but when the repair didn’t hold… out of business. JB stepped up on the first experience. Made the repair at a fair cost, same day and were engaging people. I’ll be back for the second round with another vehicle. I’m hopeful for the second round… I’ll let you know how it works out over time.
The waiting area needs a clean up. Wash the floors and shampoo the chairs.

Today was my first time visiting JB Auto… the staff was very kind, knowledgable, and friendly. My family and I are looking forward to your new family orientated center the spring. Thank you again for your services.

I just learned that Unilocal requires small business owners have to pay for their good reviews but not their bad… not really happy to hear that — truly thought this was an ‘OPEN” and non-​biased opinion site — resigning and will not rely on Unilocal for future business opportunities, recommendations or the like — it is slanted and not in the favor of the quality small business owner… My hats off to you at JB Auto — you are plugging away here with each response because you have to. Wish other consumers were better educated about Unilocal and its rules… very disappointed in you Unilocal — bye!

I’m writing this review because I was looking up JB’s phone number to call them and check if my car was ready (they have it for repair), and I saw that they have only 3 stars on Unilocal.I wanted to read why. I can’t speak to anyone else’s experience, but I have to say that I’ve found JB some years ago after having some poor experiences at various car centers around the quincy/​braintree/​milton area. I’ve stayed with them now through 3 cars because I trust them. Simple as that. They give me a straight answer, don’t try to make money off my ignorance, and are people I can talk with to sound out a problem and solutions. No car center is perfect, but I feel this center is a good one and that the owner has integrity which spills over to how the business is run. I’ve found the costs reasonable — and have done some comparison shopping on a number of procedures. I’m happy, and I’ll keep coming back (from some distance away) as long as I remain this satisfied.

I bought one of the daily deals on Groupon, the kind that you need to use the same day you purchase it. I needed an oil change, and had the day off, so when I saw the Groupon come up for a $ 15 oil change, I jumped on the opportunity. I promptly bought the Groupon then proceeded to JB auto. When I walked in, I explained I purchased the Groupon for today, and expected the gentleman to know what I was talking about (I couldnt have been the only one who bought one!). However, the guy just stared at me. I proceeded to ask if he had time to do the oil change right then, or if I should come back after errands. He scoffed at me and said «I am all booked up today… I’ve got nothing today». I asked perhaps because of the Groupon deal, and he told me he didn’t run a deal, «maybe the boss did… he does things without telling us sometimes». I explain that the Groupon expires that day, at 4pm. He told me he would honor it the following day. I wasn’t happy because Saturday was packed with other errands, but I asked if he could do it at 3pm.
him:“well we close at 4…”
me: «uum, okay…»
him: «it would be the last appointment… «(since when does and oil change take a full 60 minutes?)
me: «okay…»
then he relucatantly put me in their book to come in on Saturday.
After returning home, and being completely turned off by the lack of professionalism, the poor attitude, and downright feeling that they did NOT in fact want my business, I went elsewhere for my oil change.
I had high hopes, but was very dissapointed by the entire experience.

I have been taking my cars to Bill and the team at JB Auto for many years now. I am extremely satisfied with their honesty, integrity, and knowledge. I wouldn’t hesitate to send any of my family or friends to them.
There are MANY things that set JB Auto apart from other garages. Quick turn-​around, loaner cars, and flat out just getting the job done without leaving you wondering what is going on!
Thank you JB Auto, keep up the good work!

Wow. Feel like I was just «had». Got the typical «Sir, your air filter is really dirty» routine. What’s that going to cost? «$ 22−23». Sure that’s good

Life lesson 101: If you’ve found an auto repair shop that is honest, friendly and knows what they are talking about, then you’ve struck gold. The customer service at JB Auto is above and beyond, and as far as I can tell, the prices can’t be beat! Who is going to argue with a $ 20 oil change? The staff is so friendly and professional, and they make sure that you are in and out in a timely manner. Bonus: They personalize your account as a customer and send you coupons via email.

After my recent experience with this auto shop I am rethinking why I ever took my car there in the first place. While the guys out front cant sometimes be very helpful and nice, if you have an issue with their service you may be seeing a completely different side of them.
I went in after noticing that the engine splash guard on my car was being held up by zip-​ties. Yes, you heard that right, ZIP TIES. This shop was the only place I have ever taken my car since I got it, but after having to send it back after them fixing their ziptie issue and finding the guard coming off while driving that was the last straw.
Not to mention that the last time I took my car in for an oil change (after making an appointment in advance) I waited nearly TWO HOURS. Over priced and underwhelming. I will be finding a new place to take my car.
Edit: I am also ashamed to say this, but they were offering free oil changes for rating them 5 stars on Unilocal and printing it out, so a lot of these 5 star ratings may very well be just that.

I know the term «honest mechanic» seems like an oxymoron, but that is exactly what you will find at JB Auto Care.
Great group of guys — they are always extremely friendly and helpful. Whenever you need a repair, they explain to you every little detail of the job/​problem so that you know they aren’t trying to pull a fast one on you. If you want to see for yourself what’s going on, they’ll take a picture of the engine and email it to you at home or work. I had taken my old car to have work done at chain repair shop and took it here after the problem still persisted. They took a picture to show me the cob job/​incorrect fix the other shop had done and worked with me on getting the repair done correctly.
They are always extremely quick, even if they have to order parts from your car manufacturer it is always within a day. If they need longer to fix it, they will give you a loaner car so you can get to work or give you a ride if its local. If they see other problems, they let you know how immediate they need to be fixed and if it is something you can wait and see on, they’ll let you know so you don’t feel pressured to drop a ton of money on a problem that isn’t imperative to fix.
I won’t bring my car to another shop — these guys are the best!

The Team At JB Auto Care Are Great! They do it all from oil changes to diagnostic and repair work. I get all my MA State Inspections done here. Keep up the great work guys!

Very honest and reliable. It’s the only place I go for service on my truck. I would highly recommend JB Auto to anyone.

Awesome customer service. can’t complain the least bit. always a nice and friendly experience.