Cochran Infiniti Gallery, North Hills

We took our car to the Infiniti dealership on Rt 19 to see why the driver’s and passanger’s seatbelts were always tightening up on their own. Ben was our service manager and when he called to explain why that was happening he was so detailed in his explanation. He also took time to answer my questions and he even returned my calls promptly when I left him several messages on his voicemail with additional questions. He was so friendly and helpful. I would definitely recommend this Infiniti service department, especially if you’re lucky enough to have Ben as your service manager!

Great service and Kristen is super to deal with. Love that I can get a loaner to keep my day moving. My car was SHINY and CLEAN when I picked it up… LOVE IT!!!

I’m still pissed with Cochran Infiniti for closing the Monroeville location as that location was close to our house. We have never received great service at the South Hill dealership so we decided to try the new North Hills location in Wexford since we were in the area.
As soon as we pulled up to the service area Christopher Old, the assistant service manager greeted us and asked what we were in for. We told him that we needed a service reminder cleared on my wife’s EX35 and that we had already bought a new cabin filter and needed to have it installed since there were no instructions in the owner’s manual on how to do it.
Chris went into the cars settings and had the reminder cleared in under 30 seconds. Next he went into the hood area and had her old cabin filter out in less than five minutes but, putting the new one in was a much bigger ordeal as he had to go get a powered drill to take a good bit of the passenger side glove box and dashboard area apart just to get the new filter in.
About 15 minutes later he had the new filter installed and the glove box area put back together. Mind you, Chris did all of this outside and in the rain! We then went to pay him and he said it was a slow day and that it was on the house!
Chris saved us $ 200 that day as that is what is charged to install a new cabin filter! Chris went above and beyond for us and gave us exceptional service! I highly recommend him for all of your Infiniti service needs!
Thanks again Chris!

I had been looking for an Infiniti G37 for a while and Cochran Infiniti in the North Hills gave me the best service over other dealerships. Mike Simmons was very helpful and knowledgeable in the buying process. I ended up purchasing a low mileage 2013 G37 from him. I typically hate the car buying process but the last 2 cars I bought were both from Cochran dealers and I will definitely visit one of their dealerships first in the future.

Great experience with Chris, the Service Advisor. No hassle loaner cars, work done right the first time. Glad Infiniti moved to the North Hills.