Baierl GM

Meh. Service has always been just OK. Nothing special, no one is outwardly rude. The salesman who sold me the car was a decent guy, the service department has given me 2 headaches. This last time my car was left unlocked with the key in the ignition after hours and after I picked it up they called to find out where it was. I’m critical of customer service because my company revolves around it. If 2.5 stars was an option, I would choose that.

Let me start by saying that the people at Baierl are great. Very nice & personable and I really enjoy dealing with them, which makes this review even more upsetting for me
I had my car in a couple of weeks ago because it was randomly not starting. I was leaving for vacation, driving to Florida with 2 children, so I stressed the importance of needing my car fixed. I advised I believed I needed a new battery. I was told I did not need a new battery, they had charged my battery completed and I would no longer have this issue, at a cost of around $ 50. While on vacation, my car did the same thing 3 times– once in rural West Virginia. It was extremely scary. I called the service department and they told me to bring it back in. I dropped my car off first thing Friday morning. By Friday evening I had not heard anything so I called — I was told my car needed a test overnight, and I could get it the next day, and there was no loaners available. I called numerous times on Saturday to no answer. I was stranded at home with my child and no transportation. I was finally able to get a ride up Saturday afternoon only to find out nothing had been done to my car. There was nobody in in the service department– the service department next door at Chevy, and one of the gentlemen in sales (who were all terrific btw and very helpful) were able to find my car, and advised me that nothing had been. They were thankfully able to find me a car to drive in the interim. I did not hear anything from Cadillac service until Tuesday when they advised that I needed a new battery. So not only did I pay to have my battery charged just a couple weeks before, but now I was charged $ 160 for a new battery. On top of being without my vehicle for 4 ½ days. I am very not pleased. On top of everything, I had mentioned needing an oil change, and when I picked up my car, it had not been done, so rather than have to wait who knows how long to get it done, I had to go elsewhere to get my oil change. I have been coming to Baierl Cadillac since I bought my first Cadillac, and the people are terrific there, but the service and time for the last 2 visits really disappointed me to the point that I do not know if I will return.

Always a very easy buying process and their service departments are courteous and very helpful. I have only dealt with used cars services and not sure how the rest of the place operates.

We just bought a car on Thursday. We were very well taken care of. Everyone was helpful and knowledgable and went out of their way to accommodate us. Would definitely recommend to friends and family!

I have no issues leaving a negative review here.
I made an offer on a car. [ User Merc was 31K. I offered 29 check-​in-​hand + my car]. They rejected my offer, which is OK, but then they made me call the sales manager [Yes, I had to call him]. I did. He told me off and made fun of me & my offer. He also said his business was one «where he had to make money.» Really? Thanks for clearing that up for me.
So I took my money and bought the same exact car — (Mercedes Slk 350) –similar miles — for 9k less from Elite motors in Uniontown… and then bought a brand new 2014 Ford from Morrow Ford in Beaver Falls. Thanks for doing me a favor, Baierl! :D I now have 2 nice cars instead of 1 from a jerk!
Oh well. For some reason, I feel bad for the salesman. I am sure that he would have eventually have worked something out with me, but he doesn’t call the shots apparently. So, 2 stars for the salesman for not being a jerk — but maybe learning more about the car would help. Negative stars for the sales manager.
And 5 stars for the dealership that I actually bought the car from for being nice & not treating me like I am dumb.

Lazy sales guys (with bad teeth) who don’t even know what cars they have on their lot. I stopped here last February to see if they had a car in stock that I had seen on their internet site.
Granted, it was cold outside, but after walking around their lot with the wife for 15 minutes, not a single sales person could have been bothered to come outside to see if we needed any assistance.
So we went inside, where I inquired if they had the car I was seeking.
«Sure, we’ll bring it right up for you, Stay in here ’cause it’s cold outside (duh, no kidding).»
After waiting another 15 minutes for what we were told would be a «5 minute deal», we were told, no, in fact they did NOT have that car.
I was also told the nearest car like the one I was interested in «was 300 miles away, what did I want them to do?».
I left my information with them, as my wife had had enough and wanted to leave (she has no tolerance for slackers at car dealerships).
NO followup EVer. Zero effort to sell a car.
I don’t know how they sell any cars.
P. S.–I should mention this was the Cadillac dealership. Don’t know what the Chevy dealership is like.

At 32 years old (on Friday — yeah!) I have found myself in the position to purchase my first car from a dealer. You know, as opposed to my mother, uncle, or friend of someone’s brother who «knows a guy.» The process started at Baierl Chevrolet, where I quickly discovered that YES, I actually LIKED car shopping! Fred (sales) listened to me with a tentative ear and showed me exactly what I was looking for, no more, no less. During my follow-​up visit, I met with Kai — who also came across as a kind and compassionate sales person. So… NOTHING bad to say about the sales team at Baierl. I give them five honks out of a possible five.
Unfortunately, when I visited the dealership a second time with money in hand to purchase the car, I was told that no «slots» were available for me to purchase. I don’t want to turn this review negative; I only say this for those of you car-​buying novices out there like me. If you’re ready to buy… and you’ve driven an hour and a half to Wexford in the worst Pittsburgh traffic you’ve ever seen… make CERTAIN that someone in the finance department is AVAILABLE to actually sell you the car. Granted, I had alerted the sales manager to my arrival and was under the impression that the car was ready to be taken off the lot, but I digress.
I’m still sans car, but the good news is — I don’t think that car was for me. I’m not THAT into «signs» or whatever, but when I took the car for a 2^nd test drive in lieu of purchasing (since no one was available) I did discover a few hitches under the hood that I wasn’t willing to deal with. So — it’s all good. I’m going in a different direction car-​wise, but will always think of Baierl fondly (minus the slightly negative stuff that I’m going to promptly forget… but will forever live in Unilocalfamy.)