U Haul

Based on the nearly-​unanimous positive reviews on the U-​Haul website for Timmy’s Service in Westwood, I decided to come here recently to have a hitch installed on my SUV.
Before I arrived, Timmy was really friendly and helpful on the phone, and even told me to come in without an appointment on a busy weekend afternoon. This is not a big operation and it seems Timmy does almost all of the work (there was a young helper there), so I appreciated it even more that he was able to accommodate me.
Even though he was working on another car at the time I arrived, he took the time to come to the counter and answer a few quick questions for me. The hitch installation was perfect and he even spent a few more minutes with me afterward to clarify a few things I asked about. He threw in a little sarcasm with some of his answers, but that’s OK — I can take it.
Oh, and the best part was it took only about 45 minutes. I went for some lunch at a local Westwood restaurant and the hitch was done when I returned. Couldn’t have been easier. Cost around $ 160 total for the hitch installation and trailer wiring. (FYI, I supplied the hitch which I purchased elsewhere.)
Thanks Timmy!

If you like horrible customer service then by all means go to this place.
I called on a Tuesday for a trailer hitch install and scheduled the appointment for Friday. On Friday I took the day off so I could take care of the install and drove to my 9 am appointment, when I arrived I asked how long would it take and was told it should be ready by 11 am, got busy and called back at 12pm only to be told by the lady at the desk that the part had not arrived and the car would not be ready till late afternoon, no apology, no nothing, I was speechless and told her I could not understand why they did not tell me this when I dropped the car off let alone call me the night before to let me know I did not need to bring the car in. I went to pick up the car and the owner was very unapologetic and nasty. There are many other places to go get hitches, suburban caps in mahwa is one that I went to instead and it was amazing

don’t trust this place. they make claims that you damage their truck when you return them even when it’s perfect. they charge you for more miles and you really drive lies lies lies bad customer service

This was a very professional service center which handled my U-​Haul rental quickly and efficiently. Customer service was even-​tempered and mistake-​free. No problems whatsoever. I highly recommend this place.

Just had a hitch installed on my 2005 Subaru Forester. The entire process from calling them to order the hitch last week to the installation this morning was first rate and professional. They put my hitch on in about a half hour. Clean neat job. Highly recommended. Very pleased.