Greenstar Foam Insulation

I had high hopes that this would work out but sadly it did not. I obtained a quote from them in the spring. I was excited to have my attic cleaned and insulated. When given the quote, I did not realize we’d have to be out of the house for 24 hours. I found that out when they went to schedule the job. With 2 busy high school students, I had to schedule it a bit out for after school was out as I couldn’t interrupt studies, finals, etc. to have it done earlier. I also work from home so needed to plan for a couple of days off. We planned ahead to be out of the house and stay at a hotel & incorporated some other things into our time away.
Sadly, the morning they were supposed to arrive, as we were all packed and just waiting for them, I received an email that they had some equipment issues over the weekend and were not able to come as scheduled. I was disappointed as we now couldn’t change our other plans and it would mean another night at a hotel at a different point. But, I understand, things happen beyond people’s control and so I asked them to let me know when to reschedule. I was told they’d be back in touch that afternoon — in a couple of hours. A couple of DAYS went by and I heard nothing. So, I tried calling but voice mail was full. I emailed and got another response that said they were sorry — equipment problems, worker injury and the heat caused the delays — but that they would be in touch that afternoon to reschedule. I never heard from them again. By then I was uncomfortable with their ability to get the job done properly.
Here I am, just about 4 weeks out from when the work was supposed to happen and no one has called or emailed me to let me know what was going on. I called a different provider and they actually just finished the work. Scheduling was easy, they showed up when they said they would and were in constant communication. I should have hired the other company in the first place.
It’s too bad. It seems like a great product and solution to our problems. It’s too bad they have no communication and customer service skills. Our experience also did not give us confidence that if they did ever come to do the work that it would be done right.

Happily we had a different experience than the previous reviewers. We are very pleased with the work Greenstar performed. They stuck to the quoted amount (we did ½ the project only), and we asked for a revised contract for the exact amount of the project before it started. The crew was very professional. Prepared the area thoroughly and left the area clean. We had a small problem with the cable for our TV getting buried in the wall. I called Sol and he told us what we should do. Then he came back and repaired the area that we had to hunt around in. He also touched up areas around the windows as well. We would use them again. Considering it right now for the second half of the project… our attic.

Unfortunately, Sol, the owner, deemed it necessary to continue to lie here. He statesthat he contacted us, but he never did. And he actually did not respond to our reminders!
After this posting, we were also notified by another user who had the same bad experience with this company.
We love to reward outperformers, as can be seen, but we also hold contractors accountable who are so rude to waste our time by not following up. Even a call of ‘I cannot do it’ would have been better than none at all. Old fashioned ethical service providers still do this, but they are rare like a hen’s tooth now.