Albert’s Westwood Cycle

I’ve bought bikes here for my older boys, 10 years ago, service was great, super friendly staff, and we’ll priced for quality bicycles. since then I’ve bought accessories and an indoor trainer, and now I’m back for two more bikes with two more kids. mark is teaching my daughter how to ride in the store and couldn’t be more patient answering her 1000 questions, yes we do have a pink bike, and a purple bike and it has a bell. You can tell he loves his job and he enjoys bringing the joy of cycling to a new generation. When we finally decide on the color, we’ll be back to purchase at Albert’s!

Westwood cycle is the premier cycle shop in Bergen county. These guys really know bikes and how to find the right bike for your budget and needs. Everyone is as helpful and polite as can be. They also were able to do a great expert fit on my road bike which has improved my riding. Mark and Clark are great and so are the staff downstairs (Allan)who work on the bikes and has God knows how many years of knowledge when it comes to repair. If you are looking for any kind of bike this place most likely has it in stock and if not will get it for as quickly as possible. You won’t regret becoming a customer of this place

Excellent shop. Had a product I’ve been trying to hunt down all over the city (was out there for a day trip, stopped in on a whim after driving past it earlier in the day). Mark was great — super knowledgeable, friendly, honest. Would do business with him as much as possible if I lived out there. The area is lucky to have them!

Fabulous.
Popped in for some spin shoes.
Was measured and tried on the recommended pair and purchased them
Great experience soup to nuts!

I assume that this is the same business as Westwood Cycles? Same address anyway.
My 14 year old son and I went on a Sunday to buy a bike and we were lucky enough to get Mark to help us out. I think he is the owner, or that’s how knowledgeable and committed he was to helping us find the right bike and the right size.
We got a great bike, in our price range (which is important to me) but I was especially impressed that he spoke to my son, looking him straight in the eyes, stressing the safe operation of the bike, and the importance of taking good care of it. He was very authentic and compelling and I think he actually broke through to my teenage son.
Anyway I have felt so well served in quite sometime. You can’t get that experience on the Internet.
Big recommendation.

Judt wanted to say that Westwood Cycle is the best place around… Great staff & excellent service… Recently got back into mountain biking after quite a few years. I used to buy all my parts there on a regular basis… Even bought a Fuji Hardtail mountain bike a few years ago… Definitely will be spending my cash here !!! I was there Sunday for a little 3 cent part and was treated like gold… For THAT reason alone, i drove past 3 other bike shops 5 mins from my house… and took a 25 min drive straight to Westwood Cycle this morning !!! Thanks again guys…
Chuck Von Dietsch

What a good bike shop does for you: figures out stuff you can’t, gets you back rolling ASAP. What an unbelievably cool bike shop does: lends you their own personal bikes if they don’t have parts you need in stock, so you can ride today anyway!

My father bought a bike from Westwood Cycles back in the early 90’s and i remember the sales team being quite friendly, knowledgeable and patient. My brother and I have made repeated trips to this shop as kids to purchase skateboards when it the «hottest» trend back in the day. Just recently my brother got me back in to cycling and he told me to purchase a bike at Westwood Cycle.
I stopped by one day to check out the shop and see what they had to offer. Right away I can tell that the shop wasn’t run by pretentious/​snobby owners and employees; rather it felt much like a relaxed environment where the owner Mark, actually stopped by to say hello and gave me some great advice on what to purchase. The sales team also did a great job of greeting me and asking if I needed assistance, but without hovering over me and making me feel uncomfortable.
Needless to say, I bought a bike from them and plan on purchasing another bike in the spring time. The prices are more than fair (I always do research and price comparison before purchasing anything major), they have great group rides, Allen the co-​owner/​bike mechanic, does a great job on the service end and offers great tips on how to maintain my investment.
All-​in-​all, I recommend West wood Cycles as opposed to some of the other bike shops around the area. I’ll go to an establishment the first time to purchase something, but I’ll only go back if the service is great. I’ll definitely be back and suggest Westwood Cycles to anyone I come across who’s looking to purchase a bike.

I’m definitely not a pro, but I went here to move up from a hybrid to my first semi-​serious road bike. There was no bike-​snobbery, just solid and friendly service for someone like me who needed a lot of advice. I bought a bike here last year after they let me road test it first, and have been back for service and accessories. You know you are in good hands when they suggest you NOT spend money on an accessory they consider unnecessary. I am definitely a fan.

Great shop, went there all way from NYC. Got the bike that I wanted. The guys at the shop are knowledgable and friendly. The shop has a flexible layaway program.

Great shop with a very friendly and helpful staff.
I went to the shop yesterday to buy a new bike and was treated great. Got just what I was looking for within my budget — NO sales pitch to try to convince me to spend more instead very very helpful friendly people giving great advice and willing to spend unlimited amount of time making sure you have all you wanted and need.
I went in thinking that once I picked what I wanted I would have to come back later that day or even the next day to pick it up, but I was shocked when I was asked if I wanted to wait a few minutes while they put the few extras I wanted onto the bike. While I waited (a short time) they went over many different things about the bike and riding with me (the bike was an upgrade from what I had and was going to be a complete different ride). Once the bike was ready the did a fitting righ then and there to make sure everything was sized correctly.
A store with great selection that still has that small town local business feel where each customer feels like they are more of a friend than somebody coming in off the street to spend money.
Will never go anywhere else to but my cycling needs

They seem really nice but I was not happy with my service last year. I had them tune up my old MTB. little pricey at $ 60+. Plus I had to bring it back because it was not switching gears as well as when I brought it in! They did fix it on second trip but I hate making a second trip. Also they did not clean my chain or gears and told me that was not included in the tune up. Really? How well can you tune it up if the chain and gears are not cleaned first? and how much effort is it to clean the chain and gears? I just spray degreaser and hose it off.

This is a more of a pro shop than a family store. They have extremely knowledgable mechanics and will get you set up with the best equipment/​parts. One of the best shops in the state!

Arrogant, condescending, dishonest or unknowledgeable.
I started shopping for my first road bike at Westwood cycle. While learning about proper fit and the latest technology, I couldn’t help feeling I was being «sold-​up» by a condescending store owner. I decided to shop somewhere else. A few weeks later I bought my bike and needed a quick repair before a race that weekend. Brought the bike to Westwood cycle and was so disgusted with the arrogance, sense of superiority, and overall smugness from the store owner I had to leave. The owner told me he «would» not (not COULD not) make the simple repair (despite saying he had time to do so when I called the store 15 minutes before arriving). I left and brought the bike to Ridgewood Cycle. The guy at Ridgewood was so courteous that he fixed the bike on the spot, made a few other quick adjustments, suggested some things I could do for a more comfortable ride, didn’t charge me anything and had me out the door in 5 minutes! All while having a store full of customers. I will never shop at Westood unless I want to be talked down to or sold up by an arrogant, condescending, dishonest bike snob.

I went there this past weekend to get shoes, pedals and gloves. The person that assisted me was Rob. Great customer service. Rob knew a lot about bikes. Ask him anything and he’ll be happy to answer you. Rob is there only on Saturdays though.