New Country Toyota of Westport

I have a new Toyota vehicle which I did not purchase there (I found the specific vehicle available at a different dealership at the time I needed it). However, I would definitely recommend New Country Toyota of Westport, especially the service. Twice I have had to come to get vehicle checked and the 1^st maintenance done. I have had nothing but courteous attention and excellent service. They try to make the time you are there worthwhile while waiting for your car to be maintained or repaired. The shuttles are convenient and I try not to abuse the offer but it’s great to know it’s available in a bind.
From the first phone call to picking up the vehicle was easy and not an ordeal as previous experiences I have had with other dealerships (non-​Toyota).
My only regret is I wish I had bought my vehicle there but next time I will!
I have a friend who bought his 4Runner at New Country Toyota of Westport and he loves it. He is the one who recommended I take my vehicle there because he says the service is great!

Had to get two recalls done on a Matrix. They were flexible in scheduling the appointment, after I cancelled due to snow. Jessica wrote up the paperwork and had me on my way quickly. I had the option to leave the car there so I picked it up Saturday morning. The paperwork was two signatures (both recalls) and I was done. I also had them swap my summer tires to snow tires in November and again I was well taken care of. As I remark on any review (restaurant/​hotel/​etc.) would I return — go there again? Yes.

Unscrupulous. Told me an inspection was necessary to buy car at lease termination and any issues would need to be repaired by their service department bf I could buy car. Went to another dealership who said that was BS and processed my buy out w/​o any such inspection.

Over $ 650.00 to change two headlights and two tail lights which all happened to go out at the same time for no reason. $ 150.00 per headlight is way too much!

I made an appointment for a service and to get a new key pad for my key shank. From start to finish the the appointment was scheduled with many questions that I had answered. The cost of each item was estimated and discussed. At no time did I feel hurried and managed to ask and get replies to all my questions. I arrived on time to find a chap accepting the cars for service. Really nice he was and guided me to the service are to do the paperwork. There too I was met with cheerful people and a gentleman who sorted the paperwork. He estimated my wait to be ¹¹⁄₂ hours. He was spoton. I helped myself to some magazines and coffee in the co for table waiting room. All in all excellent service fro. Top to bottom. Even my car is happy.

Very prompt and professional group over there!
Really happy with the service I received! From the amount of time the service would take, the cost and the shuttle service, it was a perfect experience.

Went here since it was the closest repair center. I purchased a certified used Prius a few weeks ago out of state. The warning light came on. When I got there, I had no appointment. The service Rep told me up front that they were really busy and it was going to be a wait. I went to a Starbucks nearby and waited. A few hours later he called me to say that I needed a converter and that it was covered under warranty, but that they had to order it. They had no cars available to borrow, but offered me a ride home. The next day, the part came in and they worked on it. He called me saying that they received another warning and that they had to order a wire. He didn’t have to call me because I knew it was going to be 2 – 3 days before getting my car back, but he did. I’m surprised at the somewhat low reviews. Maybe it’s the sales side, because I think the service department is stellar.

The Service department had been a pleasure to work with. I had a few issues and their attention to detail was spot on. Everyone in the service department is always happy and very motivated to assist all customers. I will be coming here until I no longer have Toyota products!

Just bought a brand new Toyota Tundra, great service, worked with Russell Duncan. I read what others said about hard selling, I didn’t notice anything different than any other dealership ive been in. It’s there job to sell a car, didn’t find them pushy or trying to hard sell. Russell is a great guy and is truly working for you to help get a good deal. Russell’s manager Liam another great guy is defiantly trying to sell you a car but they are totally reasonable they tell you what they can and cannot do on price. I had an enjoyable buying experience and felt I got a great deal. I will be back to buy with Russell any car he can sell me in the future.

I recently financed a new Toyota from this dealership and had a great experience as far as car buying goes (I mean… I don’t know anyone who downright enjoys this particular process). I worked primarily with Paolo and James until it came time for the brass tacks and paperwork in the manager’s office. Paolo was extremely helpful and patient as I spent a few weeks stopping in to look at the car on my way to a decision.
At the end of it all, I feel that I got a great deal and wasn’t under an incredible amount of pressure from the dealership to make a decision before I was ready. All in all, very professional, polite group of people. Looking forward to having my car serviced at their nice service department as well. Thanks, Paolo and James!

Completely incompetent
I went to Toyota dealer in Westport in July 2015 to have a recall issue taken care off. At the time, I also had the check engine light on so I asked them to check that for me as well while I was there. The verdict was that the intake gasket was had to be replaced. I came back a week later and have it fixed for $ 574.40. Two days later the check engine light came back on meaning they misdiagnosed the problem — something else was causing the light to be on. I went back to them, they checked it again and they declared this time that the fuel injectors were actually the problem and they had to be replaced too. For an additional $ 1,100…I went somewhere else for a second opinion and it turned out the reason for the check engine light being on was actually a faulty oxygen sensor, a $ 250 fix. So, I almost spent $ 1,100 in addition to the $ 574 already spent for problems that did not exist.

I bought my car here. Used Certified. I am super happy with my purchase. No complaints. I had to negotiate to get to where I wanted to be. 5 stars for Salesman Jame Bllsohmi. He was super friendly and very helpful through the entire process. One weird thing was I was there for a 2^nd visit and test-​drove the car I was about to buy, but when we got back to the lot, they said that car was already sold online. So I ended up buying a year newer which was about 2K more expensive. I guess that really happened, lol. Either way, I am very happy with my purchase. James was great. This is my first Toyota.

Terrible service, terrible care, terrible everything. You are better served to go anywhere at all to purchase a Toyota than this dealership. Bought used 2012 Highlander and it’s been one issue after another and the purchase experience was painful at best.

My visit to this dealership was probably the worst consumer experience of my life. High pressure salesmen trying to sell you last years model at inflated prices. I left the place, checking to make sure my watch had not been stolen. Other than the convenient location, I would not recommend this establishment.

Regular spot for car maintenance. Willing to work with your schedule. Staff are very helpful, knowledgeable, and efficient.

I had a great experience buying my new car at New Country of Toyota. Everyone was really knowledgeable, friendly and most importantly, it was a low-​pressure atmosphere. I’ve been to many, many dealers in the past, and especially as someone who is less familiar with cars, I was always smart enough to know that those other dealers spotted me a sucker. And they’d come back with really bad deals/​insane prices. I didn’t feel like that here. Stepan was great, very willing to answer questions and explain every step of the process, and I felt very comfortable because of that. I would definitely recommend Stepan as a car guy/​sales guy, and the other salespeople seemed pretty nice too. Would definitely recommend.

I’ve bought 3 cars here within the last 2 years and thats only because these guys are wonderful to work with. They always try their best to get you the best deals even if you don’t have the best credit! Couldn’t be happier with their customer service skills!

The salesman was friendly. A quote was given and accepted, and on the day of signing the papers, the dealership made several calls to my home (which I did not receive) saying they mistakenly gave me the quote for the lower model. When I arrived at the dealer, they broke the news to me, raised the quote by a $ 1000 and it went downhill pretty quickly from there. I went to another local Toyota dealer, and guess what? I got a deal that was the same as the lower quote from Westport. An outside observer would say this was either a sleazy sales trick or honest incompetence. I say, does it really matter?

So after totaling my car in CA, and relocating to CT a week later, I found myself in need of a car. I had worked in the automotive industry after college, and I know the scams and lies many salesmen use in order to sell a car. Being wary of this, I tend to avoid huge franchise dealerships, and buy private party. As I was in a bit of a bind and I needed a car ASAP, I didn’t have much time to find a private party vehicle so I did some research and found a used vehicle I was interested in at New Country Toyota of Westport. Chris helped me out, and I made it clear to him that I worked in the business before, so I knew how things worked and I wanted to negotiate. I had already run a Carfax on the vehicle, and knew the value per KBB, so I was ready to work with him to get me into a vehicle. Chris and the Sales Manager worked with me to sell me the car at a price I wanted and they were comfortable with. Chris also picked me up from Hertz (had to get rid of my rental) and worked around my schedule.
I’m sure there are shady salesmen there, but Chris was great. Really easy process, and I’m very happy with my vehicle.

I purchased my vehicle elsewhere, but bring it to New Country Toyota for service. My service advisor Sergio is very helpful and trustworthy, and the service technicians always do a great job. I have no complaints.