Great Stuff

While shopping here I observed the store clerk talking with two girls who had pooled their money to buy a gift for someone. They had a budget that would certainly accommodate items in the store. The clerk told them that everything in the store was out of their price range and they should shop elsewhere. The girls left embarrassed. They lost their sale, and they lost mine too. Arrogant, mean staff.

On a trip back to Boston from NYC a few weekends ago my husband and I turned off the highway JUST so I could shop at Great Stuff. I had been there years ago and dropped a few thousand dollars on some wonderful clothing because it was offered with great advice and personal service from the salesperson at that time. It was 4:45 on a Sunday and I knew the store closed at 5:00 so we rushed from the car. When I got to the store the lights were on but the door was locked. I saw the salesperson walking through the store talking on her cell phone. When I knocked, she turned to me and shook her finger at me to go away. I almost objected but then decided I didn’t want to give her my business anyway. Translated to me for the whole of the Westport shopping area. Great Stuff, you owe me and Rachel M. an apology — Maybe even your fellow retailers. What a shame. Seems more than the location has changed.

It felt like a scene out of «Pretty Women»… My friends and I went in to look around and were treated with such contempt. The women working there gave us looks as if we were equal to cockroaches. When we asked about certain items, their response was «this is clearly out of your price-​range». Whether it was out of my price-​range or not, nobody should be treated that way, and nobody should feel like less of a person because they wanted to look around a pretty store. I will not recommend this place to my family, friends or anybody for that matter. Clearly, they need to work on their customer service skills.