T-Mobile

I walked into their store and they start speaking to me in Spanish, I am not a Spanish speaker. I asked them for a plan that I could use to travel internationally with unlimited data and texts and they told me that I had to keep the plan for 3 months. Not true, I called t Mobile customer care and they were able to set me up. In addition, the store clerks were not very respectful, I will never set a foot into that store again.

My husband and I both had a terrible experience at this T-​Mobile location (in shopping center off of Saddle Club and Indian Trace). My husband went into upgrade our phones and was told we were getting a better deal and would be paying less on our monthly bill. The first issue started when the phone I wanted was not in stock and I received it 2 days later via UPS and turned out the store ordered the wrong phone. I went in the day after I received it to return it and I was told that there was nothing they could do, it had to be returned via mail (USPS) and I would have to wait approximately 20 DAYS for it to be resolved. They said it was a human error and nothing could be done. Then bigger problem was that it turns out we are paying more that what we were previously. They sold my husband the JUMP that he did not want and also sold him a bundle deal but it so happens that it is not a deal! We are just financing the accessories that we were under the impression were part of an ongoing deal. These terms were never expressed and the way we were sold the items was deceitful. I understand there can be an error but I have been a customer of T-​Mobile for years and due to the poor customer service I have received on both visits, I am seriously thinking of returning everything and taking my business somewhere else. Terrible customer service and not to mention my experience. Never going back there!