Lucas Irrigation Company

Bad customer service. Did not show up for a scheduled appointment

Very unprofessional. The president only thinks about his profit and not about customer satisfaction.

I will join the chorus of people who like this company. I had bad experience with two other irrigation companies who ended up creating additional problems, or needing to be called back to come rectify something they didn’t address the first time, etc. I found Lucas on Unilocal and saw some positive reviews. When I phoned them, I got a human being right away who scheduled an appointment. Then, I got an email confirmation of the appointment, which I’ve never received from any type of tradesperson. They were slightly late for their appointment, but in their defense, the technician called me from the road well in advance of the agreed-​on time and told me he was getting backed up and was going to be late. Then, when the two guys came, they were very friendly and thorough. (This was for a spring system turn-​on).
So, I’m impressed, and will definitely have them back for the fall shut-​off.

Great company! I shopped around for the best price, quality products used for their systems as well as a general feeling of comfort with the outfit. Bill Throckmorton was my rep, very laid back, very knowledgeable /​experienced and very responsive (via text no less at all hours of the day). And even when it was recently discovered that the city shut off my water when inspecting the new plumbing set up inside the house (due to getting irrigation installed), Bill went in to my home with my permission when I was out of town and adjusted the system (twice!) to make sure it’s back on track. Lucas Irrigation clearly goes above and beyond and I couldn’t be any happier with them. Highly recommended!

Having had some of the worst experiences with irrigation companies with our system at our summer home on Cape Cod I have become somewhat of either an expert or a person who just likes financial abuse by contractors. If it weren’t for Maurer & Co and the brothers Maurer I would not know about this outfit. If Bruce and Jeff say they are good, then they better be just that… or else.
So when we bought the house 10 years ago the previous owner had let the lawns dry out and the system was in disrepair. In comes Lucas with a temporary solution which made me happy and especially Maurer & Co as the combination made the lawns lush in no time. So I get really into the yard, the irrigation system and once again Lucas designs an upgrade that is simple to use, and most importantly easy on the water usage. I can actually adjust the timer and stations to minimize overuse. Lucas is spot on as far as reliability and timely with reminders. If you leave in the ‘burbs or around 128 I think these folks are the best bet. I have no idea if they are expensive but it boils down to the simple question you must ask yourself «could you fix it?»