Cleveland Clinic Florida

Excellent on every level. Every doctor I’ve seen has been professional and has taken their time to listen. Their examinations are thorough and extensive. All medical professionals I’ve seen are well trained and well versed in their area of expertise. Cleveland clinic is a step ahead in medical technology. Staff are always courteous and professional. Rarely do I have to wait when I have an appointment. I can’t say enough good things about Cleveland Clinic.

Cleveland Clinic Florida is the worst institution I have had experience with in 70 years! Although their doctors are likely competent, my experience with their finance department is deplorable. My wife, a cancer survivor, had a medical procedure, July, 2015, at the request of her internist. Although the MD said it was «medically necessary» and even wrote a letter to that effect, the Clinic classified it as a «screening» causing Blue Cross to refuse to pay. After numerous phone calls to the Clinic and to Blue Cross, perhaps 25 calls and 25 hours on the phone and waiting on the phone, a Collection Agency has notified me that the Clinic has placed my bill in their hands — just under $ 6000! The Clinic’s records department has never taken the time to notify me of their intentions to turn my bill over to Collections.
To put it succinctly, I have always found that the doctor’s assessment was the «last word» — not in this case. Whoever is in the records department, and I have no idea what that individual’s credentials are; they are supreme in the eyes of the clinic. The little guy, that’s me, means nothing! My next and only option seems to be to seek legal counsel which I will do. The Clinic, however, is so huge and so insulated from its patients that seeking relief through a law suit seems likely to be futile. Remember the old saying, «you can’t fight city hall?» Nonetheless I have to try.
Not included in this statement is Blue Cross who has exhibited a cavalier attitude to say the least. They state that the Clinic must accept the physician’s statement that the procedure was «medically necessary» and if they would perform that simple act Blue Cross would pay– so easy and yet maddening from my point of view.
I have written to the six physicians at the Clinic who have treated my wife and me to notify them of our situation and our intention to not use their services in the future. None have responded to my communication. I’m curious as to whether other individuals have experienced treatment similar to that of my wife and me. If so, I would like to hear from them. In the meantime, we have already seen four other physicians in the Aventura/​North Palm Beach area of Florida and I have begun the process of locating an attorney.

Cleveland Clinic provides excellent, competent physicians and a uniform medical record that insures communication between physicians.
Cleveland Clinic consistently ranks high in evaluations.

This review comes not from Doctors, Administration except for a woman that calls herself Cristina A. who is the office coordinator at Cleveland Clinic in Florida. I have been trying to get shoulder surgery, an unfortunate situation and quite sad, not an accident I caused but has impacted my life forever. My surgeons office has faxed paperwork for clearance for 2 weeks and I actually went to see one of the Dr’s, that I’ve seen before. Still clearance was not faxed over. I spoke today with one of the best customer service people I’ve written up. Please know, customer service is a long lost art and a skill based on compassion. How do I know this? Because it is my life, my passion and it is those very people that can make a day and future that provides hope, belief, and camaraderie. They should never be ignored, for it lies in their heart to serve. I do not write bad review’s, as it serve’s no purpose. However I do take time to ensure these special people should be rewarded. I am giving Cristina A. office coordinator for Cleveland Clinic on 525 Okeechobee Blvd. in West Palm Beach location a 10! Before I was even off the phone with her and explained my plight, she contacted the doctor, and had a fax for clearance to my surgeon. Perhaps now I may not have to wear a sling to my only daughter’s wedding in May… Cristina should be promoted for her demonstration of true compassion, diligence, and willingness to make another person’s life a better day. Hat’s off to you Cristina, and please show this to your boss. I’m picky, and only single out the best! You are one of them.
My Best,
Anne Marie Jeffrey

I’ve had good experiences at Cleveland Clinic so far. The place is huge with a large parking lot. I like that they offer an online account where you could schedule your appointments and send your doctors messages. There are plenty of appointments available within the same month you are requesting whereas other doctor’s offices could take up to a couple of months before you could meet someone. I recommend checking in at the front desk to make sure they check you in in the system and give you directions on where to go. Another word of advice, make sure you call prior to udate your information if something has changed such as your insurance information. I learned the hard way and had to wait an hour before they could process it, causing me to be late to my appointment. A good thing is, they still took me in after I was late. The staff were friendly and helpful. Overall, I plan to go to Cleveland Clinic for all if not most of my medical needs.

Great, knowledgeable doctors with cutting-​edge technology and awesome staff. Love both the medical offices and the hospital. Outpatient procedures are fast and well done and family can track you on a coded system! All my medical records are available to every doctor and medications are sent immediately to my pharmacy! Love it!

Cleveland Clinic is Top Notch! My mom has have valve replacement surgery here and the doctors and staff have been Amazing! The bedside manner here is very good and very accommodating to the family. Thank you for the great care!
The cafeteria is not too bad! Had a Cuban sandwich and a Philly cheesecake.

This review is strictly for Dr. Herman Stubbe. He may be a fine doctor, but his bedside manner leaves a lot to be desired. First, he brought a medical student in to my first visit with him as a new patient without asking if I minded. I minded.
Next, I made several attempts to reach the Doctor because I had questions about test results posted in MyChart and needed to speak with him. I was called by a clerk in his office twice and told he did not have time to speak with me and that if I needed to ask questions, I had to make another office visit appointment to ask these questions in person. What a crock.
This doctor clearly doesn’t value gaining the trust and respect of a new patient over making money from another visit. I won’t be going back.
Shameful.

I’ve gone to this hospital for about 2 years and I finally had it! They have gone from bad to worse!!! If I could give them zero stars I would. The doctors are decent if you can get in to see one, but they are either drastically understaffed or poorly managed or both, because you can’t ever get an appointment to see a doctor. However, when I contact Baotist I can get into a doctor and they are actually better and spend more time with you answering your questions.
Don’t get me started on Cleveland Clinic’s horrible appointment desk where the staff will actually hang up on you because they have so much background noise that they can’t hear you. So rather than adjust their own headset, they just hang up on you! Just unacceptable and unprofessional!
Next, the awful walk-​in clinic. This thing is a travesty and totally mismanaged. Cleveland Clinic should be embarrassed by this operation, just like the appointment desk. It’s just a total waste of time and money as they can never treat you for anything complicated. You end up paying your co-​pay basically for a quick referal to a specialist since they won’t give you an appointment when you call the horrendous appointment desk. Therefore, it starts to look like a bit of a scheme to get you to spend more money in order to quickly get an appointment. That is why I’ve had it with them.
Why does the appointment desk say there are no openings to see a certain specialist then suggest you go to the walk-​in clinic? You pay your money to go to the clinic. They can’t treat you, but they get you a referral appointment for the same time you asked to be scheduled by the appointment desk and were previously told there were no openings! Really… sounds like a bit of a scheme to me!
Beware of the mismanagement of your personal information if you do visit the walk-​in clinic. I was given another patient’s personal information page along with my own during my last visit. It had all of her medical history on it as well. When I tried to report the error to a hospital administrator, no one ever followed up with me. Very scary stuff!
When I had a minor surgery at Cleveland Clinic last year, the doctors NEVER followed up with me! The hospital stay was not good as the night nurses were negligent and their disorganized system made scheduling follow up appoints very difficult, which is why I ended up going to the Baptist Hospital system instead. It’s not convenient for me in terms of location, but they are so much more organized, professional, and caring towards their patients.
I just had a minor knee surgery at a Baptist Hospital on ¹¹⁄₄ and they’ve already called me twice to check on me and see if I had any questions or issues. I so appreciate that! Trust me, that never happened at Cleveland Clinic!
Cleveland Clinic may be have a prestigious reputation, but in reality they leave MUCH to be desired. They need to get it together and start taking care of their patients!

Been going there for 4 years. Early on, it was clean and efficient.
Lately they appear unable to manage their own success.
Took my wife over for a colonoscopy last week.
People were sitting on the floor in the surgery suite halls halls because the waiting room was full. The endoscopy receptionist was confused and doing too much to keep matters straight. The rest rooms were actually dirty, with unwashed toilets and dirt in the corners (of a «world class» hospital!).
My wife was on hold for 15 min per call, for 5 separate calls, to get information that was promised but not mailed.
This place needs a new Chief Operating Officer. Badly managed, degrading a lot since opened. A tragedy — used to be a stellar place.

Went here to see the highly recommended Dr. Zimberg. Like most hospitals, they have valet parking but we found a spot up close so didnt need that. Theres coffee and a cafeteria upon entering. Check in was easy and Dr zimberg was amazing. I was scheduled for an outpatient surgery and was able to do all my preop work right there at their lab. Had surgery yesterday and the entire staff was so nice. While In recovery they gave my 4 percriptions to my boyfriend and he had them filled on site at their pharmacy which was so convenient. The last think i wanres to do was stop at at a pharmacy on my way home still groggy from anesthesia. Overall, I really liked this medical facility for its cleanliness, efficiency, convenience and staff.

all that glitters is not gold.
walk in clinic (when you can actualy see their hide and seek desk) has a 2 hour wait.
staff at desk 11 are more interested in fixing their hair than in assiting patients.
i set an appointment with my dr. in august to see him in november.
try calling the appointment line to make an appointment with the nurse. you will be in hold for over 45 minutes.
their values read: «We strive to exceed our patients’ and/​or fellow caregivers’ expectations for comfort and convenience.»
my opinion: cleveland, you are failing!

A year ago, my father was diagnosed with lung cancer by Dr. Bastos at Cleveland Clinic. The doctor advised that he start chemotherapy immediately so he did. Unfortunately our experience here was downright terrible.
Problem #1 — Efficiency:
Over the course of the last year not once was my father seen on time. In fact, when he finally got into a chair it was almost always an hour late. After each chemo session, he was scheduled to talk to the doctor about his progress but if he was already an hour behind his appointment time you can imagine how long that took. Many days he arrived early in the morning and didn’t leave until after 6 pm. Let me ask you this. Why make an appointment for 8:30 am when I have documented proof that Dr. Bastos never showed up until 9:30? In fact, there was an inside joke among patients who were scheduled for an 8:30 am appointment with Dr. Bastos. This is completely unacceptable.
Problem #2 — Communication:
Do you have a pressing matter that needs attention? Good luck getting an answer from this doctor. Many times we’d call to leave a message and we wouldn’t get a response from the doctor until 2 days later. We had never gone through something like this so we were overly cautious with my father and instead of waiting for Dr. Bastos to actually answer, we went to the ER on multiple occasions.
Problem #3 — Bedside manner
The nurses who attended to my father during chemo were absolutely amazing as were the receptionists. But as for the rest of the staff, I can’t say the same. Dr. Bastos should have taken more time to explain everything to my father. He was scared, confused and in denial and the doctor did the bare minimum in terms of preparing him mentally for what he was about to endure. Problem #3 ties into problem #1. The doctor was consistently so far behind schedule that by the time he did see my father, it was for 5 minutes before he ran off. In my opinion, Dr. Bastos is a really good doctor. That’s not at all what I’m trying to say. He’s very knowledgeable but when you’re dealing with cancer patients you need to show a little more compassion. I also want to talk about his one and only personal nurse. Her name is Debbie and she is simply an awful woman. She was always in a bad mood and constantly complained about actually having to accommodate the doctor’s patients. These are very sick people who need help and she has the nerve to complain that they’re actually asking for help? She has no business in the oncology department. She brought a black cloud with her everywhere she went during a time when these patients needed to be uplifted. The hospital needs to address this immediately.
Problem #4 — Honesty
My father passed away last week. Blood accumulated in his lungs and they needed to rush him to the nearest hospital which was Memorial West. They took him to the ICU where he was put on a ventilator. At this point the attending doctor, Dr. Singh, told us that my father was out of options and that this was the end of the road. Aside from being devastated, we were confused because according to Cleveland Clinic the cancer had not progressed to this point. So, either Dr. Bastos and the staff at Cleveland Clinic had made a mistake or they lied to us «for our benefit». Either way, there’s no excuse. Had we known how bad it had gotten we could of prepared ourselves mentally to say goodbye. In fact, Dr. Singh was furious and called Dr. Bastos personally to let him know.
— — –
The only reason I gave one star was for the facilities at Cleveland Clinic which are brand new and outstanding. Unfortunately, I can’t say the same for all the doctors inside the facilities.

I really really do not like hospitals, in general they give me anxiety and freak me out but I have to say that I love Cleveland clinic. My dad practically lived here for about a year and a half before his kidney transplant and the nurses and doctors treated us like family. I recently came into the ER with viral meningitis (ouch) and the doctor had me feeling better within an hour. It is a bit tough when you have different doctors in different departments and trying to keep them all up to speed on your records but their online my chart system makes it easier. Even though there’s a memorial hospital 2 minutes from my house, Cleveland clinic will always be my go to.

Recently had the experience off dealing with
Dr Sheffield and the staff for my 90 year old mothers high risk heart surgery
The care and entire operation and recovery care
was beyond excellent
Cleveland clinic does a great job with training
their staff to provide the best care to all their
patients and families
You are treated with respect, care, professionalism
in a modern health care facility.
From the moment you arrive for a consultation
until the time your recovery is complete the entire
experience is the best you will find in excellent
health care.
5 stars well deserved.

Cliff’s notes:
Pros: Gorgeous facility
Compassionate doctors
Excellent nurses

Cons: You’ll die before you get an appointment
You will run into some staff you want to jump in an octagon with
Mind could possibly melt from trying to keep up with the runaround
I wrote a whole bunch of whining but at the end of the day, that’s all you need to know above.

The ER is by far the best ER I’ve ever been to. I came in with nauseating symptoms & haven’t been able to eat or even drink water. The nurse Eileen (I think that was her name) was an amazing nurse. She made me feel comfortable & made me laugh! The tech Bonnie was very nice too. The doctor treated me fast & I was feeling so much better within 10 minutes of treatment. Thank you Cleveland Clinic ER!
Traci Simmons

My friend is in because he had a malignant kidney and tumor removed. I must say ICU was a blessing. The entire staff stands out. Nurse Yessenia and Nurse Laura were outstanding.
Now as of 3^rd floor where he was sent to less than 24 hours after surgery and without being able to stand was terrible. He lost 7 liters of blood in surgery due to complications. It seems no one had a clue to what he had or his weekness. He hasn’t been walked or has anyone attempted to try. I asked if he could be cleaned or sponged and they said he needs to start doing this on his own. They brought the bucket water and no soap just a hand cream and said call if anything. Definately are not caretakers nor take their jobs with devotion. Finally, I told the next nurse that came in not to send the other nurses who were useless with help. So, beware of 3^rd floor. It’s considered a survival camp in my experience. ICU nurses should teach this floor. Good luck future patients. I must say Fajima the care tech was the only one who finally came to rescue and helped with our complaints. Again good luck. Be prepared to ask and not get much. Good luck

My Mom went to the Cleveland Clinic in Weston since it opened. As the years went on we saw how the doctors only focus on their speciality and her primary care physician had difficulty managing her total healthcare. The patient was responsible for following up with all the different doctors — which is very difficult for an elderly person.
October 2014 Mom moved to Seattle and ended up in the ER from a fall. They found lung cancer she must have had for at least 4 years that Cleveland Clinic never found — even after many repeated CT scans over the years. They also found a 2^nd aeortic aneurysm undetected prior, even though she was being monitored by a specialist for a 1^st aeortic aneurysm. Sorry — you can not trust the advertising that they have world class care! You are better served in the Memorial Healthcare system than Cleveland Clinic Florida!

I used to think that Cleveland Clinic was a good hospital, but today I would give it zero stars if I could.
Emergency Room is dirty like hell. Linen was stained, nurse removed the gloves to insert IV (crazy stuff, I had to stop him)…doctor finally came and pulled the trash can to sit on it (biohazard).
Never seen this before.