Alex Lopez – State Farm Insurance Agent

Good service, honest people. Isis and Toni no longer work there. I have no complaints.

What a mistake.
I switched to this insurance agency when I moved to Florida and they seemed very helpful and available but then they dropped the ball. 3 times. I’ve had to waste hours of my time resending forms that I have already sent them. They later call and tell me that it’s fixed now that they have the correct form when all I did was forward them the email I sent to them and they confirmed receipt of TWICE.
I requested both Toni and Isis have their manager call me but they skirted the issue and asked if there was ANYTHING else they could do or if I wanted them to follow up. I told them honestly if they just did their jobs and I never have to talk to them again it would be ideal.
I’m going to drink my coffee and relax for a minute but I’m honestly considering calling back to cancel the whole thing and calling Flo from all state.