Suburban Lock

Great customer service, keys always work first time cut. Never again will I EVER go anywhere else for my key needs. They charge less then hardware stores and the keys always work.

Always good service when we go in there. Highly recommend their services.

WILL S’s review IS MY PROBLEM. YET THEY COULDNT RESOLVE MY PROBLEM. YET THEY DID FOR WILL S. SHAME ON THIS COMPANY.
These people are unfriendly, too busy, and don’t care enough to resolve an issue. Instead they’ll just look at you like you’re stupid and say welp sorry can’t do it. When asking what’s the policy behind it oh they just don’t. Oh??? Really? You ‘just don’t’? What a load of crap. Maybe If this was some ghetto I could see these rude people having good business. Terrible place. Old smelly. Like th people crusty and degraded.

Be careful that Suburban Door and Check Lock can help. I called ahead and gave all the details on the key that I needed. I wanted to make sure they could do the work before I drove out from Chicago.
No luck. When I arrived, they told me no when I asked the same question. Not that they could try or that they were sorry they had given me incorrect information. I wish they had been truthful over the phone.

All I can say is impressive. This is not your average or typical ‘traveling’ service, this is a real brick&mortar establishment than has everything you could imagine. I walked in with a file cabinet lock that the keys had been lost for and in 10 minutes, for $ 10, I had 2 brand news keys. They know what they’re doing, and they do it fast!

I called Suburban Door Check & Lock Service on a Thursday of this week to get someone to repair my front door latch. They were able to send someone out on Saturday.
From the time I called in and spoke with Bill on the phone, until Tony came out for the repair everything was handled in a professional manner that made me feel I was a valued customer.
Tony called me first thing in the morning to set up a time so we would not be waiting all day and called also to let me know he was running late. He was knowledgeable and competent while doing the repair and made sure everything was in working order before he left. He also assured me that the service was warrantied and if we needed anything not to hesitate to call.
I normally do not like having people out to the house to fix things but it was a pleasure working with Suburban Door Check & Lock Service. I paid $ 125 for the service call including labor and parts. It seemed like a fair price for the great professional service plus the warranty.
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I would not hesitate to call Suburban Door Check & Lock Service again.

Suburban re-​keyed my house over 25 years ago (recommended by a neighbor) and I have used them for replacement keys ever since. Used them at my workplace for many years as well for all sorts of lock and door check work. I just called for a problem with a lock at home and they gave me a suggestion to try on my own, before paying for a service call. It worked just fine. I trust and will continue to use Suburban Lock.

Friendly over the phone, friendly service when re-​keying my locks, just overall great service and very affordable. I’ll be using these guys for any of my future lock/​door needs. I do have to give a «thank you» to the Home Depot guy in Darien who told me to get a re-​key done instead of installing new locks… and then suggested Suburban to me. So thanks!

We had some new locks installed. We got a call at our appointment time that our installer was running late. They asked if it would be OK to reschedule for an hour or two later. We said yes. Dave, our installer, was polite and efficient. Their prices may be a tad high therefore 4 stars instead of 5. We had gone to another locksmith and gotten a quote and placed an order. But then they never showed up so we cancelled the order and went to Suburban.

Just got new locks for my new house and keys made. Everything was quick and easy and worked… don’t you just hate bringing home a just made key only to find it doesn’t work? Didn’t have that problem here!

I’ve been dealing with these folks for a number of years, generally, when I can’t get a working copy of a key made, or for unusual locks and/​or key situations. We just purchased a new used car, and with our luck, the ignition key had a chip (actually it’s a resistor) that only the dealer or a locksmith carries blanks for. I went to several hardware stores, and was continually referred to Suburban Lock. I decided to bite the bullet, and went there with the «chipped» ignition key. I was surprised when the tech made me a key with the same blank without the chip, just to see if it would work. Alas, it didn’t, so the tech told me that «it could get expensive» if I did in fact want the chipped ignition key. Turns out it was $ 19 for the chipped blank and copy, so I had him make two keys, along with the trunk/​glove box/​door keys while I was there. He cut the keys, and went out with me to the parking lot and tried each key, making sure they fit and worked properly. I know it probably would have cost me even more if I had this done at the dealer, so I took the gamble and had them make the copies of the chipped and door keys. I will return to this store for the same service, as they came through when I needed them. I couldn’t see owning a car with ONE set of keys; you never know what could happen, as I’ve always taken the trouble to make at least one, this time, two spare sets of keys for our car.